Car purhase - Dealership
Nice people and uncomplicated process. Quality vehicle and helped my sister with her purchase. I would recommend Easterns to anyone that needs to purchase a vehicle.
Top Reviewed Specialists At This Dealership
Outstanding ! - Burton, 1234
Pleased with Uzma Shafqat...well prepared and knowledgeable. The best customer service which seems to be lacking in the world today.
I am looking forward to a long relationship.
Sales and Leasing Consultant
Dodge service - Durango
Scott was great when I brought my Durango in for service. His customer service is great. I will always ask for him whenever I bring my car in.
Certified Sales Rep
Business Manager Imports
Job well done - Mikesjoymobile
The experience was great no pressure and very explainable and to the point Mr Harvey was I really appreciate him taken the time out and break everything down to where I could understand.
Easiest 35 minutes ever! - Rholmes23
Chris was top-notch and made the entire process easier than most.
I was in my new truck in less than 45 minutes of arrival at the dealership.
Strongly recommend him to friends and colleagues.
Executive Sales Consultant
Excellent Support - rosedaw117
After a mishap with getting my car serviced, I came to the dealership side to see if I could terminate my current lease and lease a new car. Immediately and very easily, they were able to assist me and within a couple of hours, I had released a new car.
MORE THAN JUST A SALESMAN - MARIO MET ALL OUR EXPECTATIONS - Terri
We came to Bel Air Honda with a vehicle in mind - but soon learned it had been sold. Mario directed my husband and I to a fabulous Nissan Altima. Mario was just our kind of guy - DOWN TO EARTH - REALLY KNEW HOW TO INTERACT WITH US.... and went out of his way to meet our needs...a very nice guy.
Amazing Customer Service - DodgeGirl33
I worked with Herb at Heritage when I had been to over 4 other dealers who could not work a deal for me. I spoke with Herb for less than 24 hours and he had me approved for the down payment I was looking for! I was shocked, amazed and just overall happy. I explained to Herb that I wasn’t interested in purchasing a car I wouldn’t be happy with and he made it happen for me when no one else could. I am so appreciative of him helping me and appreciate everything he did each step of the way. I am already recommending him to friends and family! Thanks, Herb for getting me into this new vehicle.
2018 Jeep Renegade - Fiona
Jeremy made the entire purchasing experience pleasurable and stress free. He is the reason why Heritage is one of the best dealerships in Maryland!! Jeremy made my wife and I feel like a valued part of the dealership and this is why our family has been purchasing vehicles from them for close to 18+ years.
Awesome - Ashley07
Matt was great, I met the service department which I can do business with down to the finance manager that made everything seem less. THIS WAS A NO PRESURE ENVIROMENT!!! They treated me like family. I would recommend my family and friends.
Great experience - MMM
Eric is professional and extremely knowledgeable. During our test drive, he was patient and showed us how to use the new features of the car. We were convinced that we wanted to purchase from Eric but took the individual order route. The process was simple and he kept us informed until we picked her up four months later. The purchasing process was easy with Eric and Anthony, we are very happy with our purchase and experience!
excellent service - nothing but fords
it's been a pleasure dealing with Aaron on all my service needs with my company vehicles and now my personal vehicles because of his professionalism and promptness to getting my vehicles back on the road. thank you
Internet Sales Manager
Internet Sales Consultant
Great experience at Heritage with Sanjay Fitzgerald! - Mayo568
Thank you so much for a great car buying experience, Sanjay Fitzgerald!! Such a knowledgeable, polished young man!! He is destined to be a top salesperson! I definitely recommend you!
Certified Sales & Leasing Consultant
Excellent Service with Alex! - Lae
I must say, Alex Clothier is AMAZING! I originally had an issue with a previous advisor, and Alex steeped in ensure my experience was nothing but the best! Alex made me feel right at home. I brought my car in to have service completed on my tires. Alex explained the entire process and made sure he communicated the entire way! Every time I spoke with Alex, he was pleasant and professional, and answered any question/concern I had! Through all of my years with luxury cars and service, Alex was by far the best!
I have complete trust in Alex and will return to Mercedes Benz of Annapolis Service Center because of him! I wish all associates could be more like Alex!!
Mercedes-Benz & /// AMG Master Certified Sales Consultant
Master Certified Sales Consultant
The Italian job - GRB24
Justin was very helpful with getting the car ready for purchase, entertaining, and made sure the price was good for us. He was able to joke with us as well as get the price checked to match the online price. Made sure any concerns were covered. Lastly was so friendly to work with and made car buying less painful.
Trying to save money. - Dave's
This dealership is fantastic when it comes to helping the buyer. Whether you want to save on payments or move up to a newer vehicle, they will give all it takes to get you where you want to be. They will bend over backwards to help if they can.
Above and Beyond - Kris1974
Can’t say enough Good things about the experience. Great customer service, John was great to work with and went above and beyond to get the vehicle and the price we were looking for. Would definitely recommend to friends and family.
Sales & Leasing Consultant
Stellar service - Car guy
They corrected my steering. I originally tried having it aligned multiple times at a different shop. They fixed the problem in one try. Very competent and knowledgeable about Mazda.
Excellent experience!! - EMg
Very efficient buying experience and wonderful service provided by Ottie and his team!
I would recommend this dealership to anyone interested in buying a Subaru...
Leasing & Sales
Attentive Service, Great Cars - Tiger
It was a pleasure working with the sales team at Annapolis Car Center to find a vehicle within my price range. I found them all very polite. However, they could have been more upfront about the total prices of their vehicles. Regardless, I left satisfied and in a truck that I love.
Sales Representative - se hable espanol
Sales Representative- se hable espanol
They always have my back! - DONNASMOOTH
Nothing worse than trying to start your vehicle on a Monday morning and it won’t turn over. A tow truck was at my house within the hour and the Jeep was diagnosed, fixed, and ready for pickup by 3:00 p.m., plus I got a ride with the tow-truck driver to the service center where they had a courtesy car ready for me.
Certified Sales Representative
Made car buying easy and painless! - Momof2
I went to John L Smith hoping to buy a car after a big change in my life. They were so easy to work with from start to finish. They made sure I understood everything and did not make me fee pressured to make choices. I love that I have a guarantee on the car including free oil changes and rental discounts. I highly recommend them for anyone looking to get a great car from some great people.
Great car-buying experience! - cam/2018
Rodney Berry was an excellent, patient and knowledgeable sales representative. He went over and above to locate the car I described and picked it up from out of state! The dealership was accommodating and buyer-friendly. I would highly recommend Rodney and the Owings Mills Team to anyone in search of a Mercedes Benz.
Mercedes Benz Master Certified Sales and Leasing Consultant
Very helpful - LynSpen
I am somewhat techno-challenged. After upgrading to a new cell phone, Mr. Pascal Bonhomme helped me to set my device as a "hands free" device while I am in my vehicle. He was through and very personable.
Certified Mercedes-Benz Sales Consultant
Pre-Owned Sales Manager
QUALITY SERVICE WITH A SMILE - BMW4LIFE
The service provided at this center is A1 thanks to an all star cast of employees. I've been returning ever since 2008 due to the standard of excellence.
new 2018 honda Pilot Purchase went smooth - Happy Pilot Owner
My experience was good and they were very professional. Ernie Kosmakos was the salesman and made sure I was happy with everything and explained a lot about the car. Ernie was very patient as I test drove 2 different cars and looked at 2 others. Everyone I dealt with did a good job and made sure I was happy. I selected this location based on the reviews and was very happy I did so. Would recommend them for sure.
New Truck - Jim
Daryl Stoll was great to work with and got me into the truck I wanted! Had an overall wonderful experience! I recommend anyone looking to buy to see Daryl!
Great experience! - EBrewer
Always a pleasure working with Vitaliy! Appreciate him making sure my car is taken care of. Very pleased with my service. I always leave knowing my car won’t have any issues.
Subaru Certified Sales Consultant
Delivery and Technology Specialist
Great service! - Monica269
Everyone at this service center is so helpful. I always have very reliable service when I bring my car here. I have gone to other Audi centers in the past and this one is the best.
Audi Brand Specialist
Nobody beats Brian indeed - DevonRBry
This is by far the best dealership I have dealt with. They are friendly, respectful, and very low pressure. They would rather you leave without a car than regret your purchase. They even followed up to make sure I was happy with my new car. If they ever need another motto, I would suggest "above and beyond" because that is they do already! I will definitely be using them for any vehicle purchases in the future
Courtesy Delivery Specialist
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Mercedes-Benz of Owings Mills
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Finance & Insurance Manager
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F & I Manager
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