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Great Customer Service - Aimable, S/P
From the time of my first interaction with Casey, we did not feel the typical sales pressure. He was quite knowledgeable of the various class of cars to his patience with our test driving of two of the vehicles. Dean presentation of his financing options was concise and straight forward. He worked with to get an agreeable amount in a very professional manner. On the day of pickup, Casey allowed us again to test drive the actual car prior to signing contracts. Thanks to Allen the closing of the contract went very smooth. A final greeting and congratulations by Asher was a surprise Over all the service here was quit professional and I would recommend this location to anyone looking at purchasing a Mercedes Benz in the DMV area.
Top Reviewed Specialists At This Dealership
Master Certified Sales Consultant
Sales and Leasing Consultant
Sales & Leasing Consultant
Wonderful Experience - Melanie
Once again I had the best experience at Mercedes Benz Owings Mills. This is my second time purchasing a car here, it was hands down the best. I was taken care of my Yohan Smith. I came in one day after work JUST to get some information and some options about potentially trading in my old CLA. I know I had some negative equity on my previous car but Yohan was able to work out some numbers to get me the best option for me!. He wasn't trying to sell me a car and I think that's what made the experience pretty awesome. He wanted to make sure I was well informed. It was late in the day about 6-7pm and he didn't try to rush me out, I was even able to test drive a 2019 C300 which drove amazing. He followed up with me over the next few days because I told him I wanted to pray over it LOL. My previous car, was with my mom as a co-signer with a decent interest rate, Yohan offered up the idea for me to apply for a loan under Mercedes Benz, I laughed because I knew I wouldn't get approved on my own, and if I did my interest rate would be ridiculous, SURPRISINGLY! I got approved BY MYSELF! with an interest rate of 2.99%!!!!!! which was even better then my previous loan. All in all that night, again around 6-7pm I purchased my beautiful 2019 C300. I got a nice deal, despite having negative equity.
Oh, I cant forget about my girl Fran King!!!
She made those numbers WORK for me. I came back to drop off some other paper work and she told me my car qualified to have part ( almost all) of my 1st payment paid covered by them.
LIKE HOW DOES THIS HAPPEN :-)
All in all thanks MERCEDES!!
Mercedes Benz Master Certified Sales and Leasing Consultant
Charlie Miller A++++ - rssmith09
Great Experience, a lot of CPO vehicle options. Best car buying experience in the DC Metro are! Will buy again and again! Charlie Miller A+++++++
Portfolio & Sales Consultant
1st Time MB Owner - jbr.richards
Rob was excellent. His interest was to get us into a car that would work for us. Give us all the options for us to make our decision. He was a pleasure to work with!! And I LOVE my car!!
Purchased used vehicle - Kchen101
Rabi was excellent in regards to customer service. The dealership had a very relaxed atmosphere - I never once felt pressured. Paperwork and financing was completed in less than 30 minutes. I would come back to purchase in the future.
Master Certified Sales and Leasing Professional
Master Certified Sales & Leasing Consultant
Sales, New and Pre-Owned, Kelly Blue Book Buyer
Stress free and professional - ML
Troy Sergenton was fair, professional and informative in his dealings with me concerning my purchase of a 2016 Mercedes Benz E 400.
I would definitely buy from Troy again, and recommend him to anyone concerning the purchase of a Mercedes Benz.
outstanding customer service - annie
A great experience! Gil was persistent in reaching out to me in order to take a look at the new A class model. He was not pushy however was consistent throughout his service. He got me a reasonable trade-in deal given my circumstances and without hesitation I left with a car i never thought i'd get! What stood out of this team was their excellent customer service. Never did they show any frustration throughout the process! Highly recommend.
Weldon Review - E350
I have been a customer for five years and have always received prompt and professional customer service They are thorough in their explanation of recommended maintenance and mentions any discounts that may apply.
Terrible service! - Car4
Please do not go to this MB location, the customer service is awful. I wanted a 2020 GLE and they didn’t have any on the lot that I wanted therefore they supposedly ordered me one from NJ. They ran my credit and made me pay for the shipping fee from NJ. I told them not to run my credit unless it was guaranteed that I was going to get the GLE from NJ. I never got the GLE from NJ and now I have a credit inquiry on my credit report for no reason. On top of al that I never received my $1,000 shipping fee back! I’ve called the sales manager Jamie several times and left several voicemails, please do not go to this dealership! I love MB therefore I went to another MB dealership and got the 2020 GLE that I wanted. This dealership will sell you a dream and tell you anything just to get a sell, scam artist!
Very Satisfied! - rmorin49
I purchased a CPO SL400 from this dealership. My salesperson was Erik Hershan. He was a true professional in all aspects of the sale. He knew his product and was able to put together a deal along with his sales manager, Destin. I was given a fair amount for my trade and the SL we purchased is a beautiful car. I highly recommend this dealer and would seek out Erik as a sales person. In a few years I will be ready to trade our other car and will return to Mercedes of Catonsville to shop for a replacement. My wife and I could not be happier with our Mercedes roadster. It is a dream car.
Terrible service and communication - BMWking911
I called over 2 months ago and spoke to Marshall Sanders on Pre ordering the 2020GLS and I asked this man to call me when they are available to order. Well, no call, no email, 0 effort given and I had to find out the GLS is available for order a month ago from Owings mills. I ended up ordering the Benz from another dealer. Awful communication and seems this dealer doesn’t care about customers.
Mercedes-Benz of Annapolis
Mercedes-Benz of Owings Mills
Finance and Leasing Manager
Mercedes-Benz of Hagerstown