Good Experience - LC
This is my second time getting a car from Pohanka. Worked with Rimoun who was very helpful and knowledgeable about the RDX '19 lease I wanted. This place always seems to give better than average trade-in value for you old vehicle and will work to try and get you a good price. Would recommend to anyone to at least stop by and take a look, you'll be surprised how much they are willing to negotiate on price.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Senior Sales & Leasing Representative
Exceptional salesman = Happy Customer! - jackie b-l
Once again I had the pleasure of working with Tony Sia, a master-class salesman who has passion for his job and great compassion for his customers. I am extremely happy with my 2019 Acura MDX A-Spec! I would and have recommended this dealership to my family and friends.
Highly recommend working with this dealer! - Strandce
If you’re looking for a straight forward easy car buying experience, look no further! My husband and I had been to several other dealers and had terrible experiences with service. Duane and Tu took care of us at Chevy Chase Acura— they worked to find us the perfect certified MDX in our price range. They answered all of our questions and gave us an amazing price. Thank you for making the car buying experience easy!
Awesome Experience @ CAA- Extremely Satisfied Customer! - JoshL
I went looking for a used vehicle at Criswell Acura Audi Annapolis. I was immediately greeted at the door by Vance Ellis. Vance was pleasant, asked the right questions, and customized the price and service to our needs. I showed them the KBB on the car I was interested in, and they beat it by $1000 less than the KBB value; there wasn't a need for price haggling back and forth.
I barely write reviews, but this dealership gave me such an excellent experience that I felt that people need to know how great everyone is at this dealership! Thanks, Vance & Alan Hannon (Pre-Owned Sales Manager) for all your help! We will see you in the future for our next car!
unprofessional services - MMJ
Came in on a Saturday to look at a used 2017 TLX that I had seen online. Worked with Nate Chappelle and Warren the sales manager. I Like the car , but we couldn't agree on a price at that time. So I left . Nate and Warren called me back that following week . We came to a price that I agree with and I was coming to buy the car. Tuesday night I told Mr. Chappelle that I was going to get the car the following day when I got off, Provided him with all my information , Id , insurance information, they ran my credit I was approved for financing. Spoke to Mr. Chappelle that morning asking him if there was any other information that I need to bring with me this evening to pick up the car, he said check stubs, I sent them and see you this evening . On my way to the dealer that evening to pick up the car, Received a TEXT from Mr. Chappelle , saying only that the car was sold! Called Mr. Chappelle, No answer. He TEXT me back say I didn't know it was sold , you need to contact the sale manager. I call Warren, he was extremely unapologetic, provided me with a bunch of excuses and no resolution to the fact that you have all my personal information and now I have no car. also I have a inquiry on my credit that could negatively impact my credit score in the future, and again still no car. Warren finished the conversation said he would get back to me, I haven't heard anything from either dealer since. This is the worst experience I have ever had at a dealership. Horrible business conduct. If this is how they treat their customers, I wouldn't suggest anyone to buy a car from here. Communication was terrible and 0 ethical business practices.
My new RDX - Rhonda
I just purchased my new RDX yesterday and I am very pleased with it. I drove 2 hours to Rosenthal Acura to get my car. It was a hectic drive, but well worth the trip! I can’t say enough about this dealership. My salesman, Alan Eden was so helpful and such a pleasure to work with. He is a true professional. He did everything he could do to make this a great, smooth transaction. Even though we have so far to travel to get there, I would highly recommend this dealership. I really love my car! Thank you Alan Eden for everything you did for us!
Brake job - allgood1
I took my 18 Audi Q7 for brakes to Audi Annapolis and they was done in a timely fashion. Ms. Nicole Joyner was very friendly and knowledgeable about the Q7.
A very deceptive, unprofessional,Violation of financial - Dissatisfied Customer
The sales team sabotaged my car loan.VERY Deceptive. Disclosed my personal business arrangement to my employer. General Manager James Gardner was a TOTAL disappointment...Lack of concern for honest work, and customer care.
Outstanding Dealership! - Bigdaddyshack
I couldn’t have asked for a better automotive experience. One of the best dealerships that I have ever dealt. Management, used car sales, and finance will take great care of you. Customer for life. Thanks, Leo
Great experience - LukeHammond
I recently purchased a brand new Acura MDX from Acura Hunt Valley and they really treated me well. I would highly recommend them to anyone!!!