Beyond great - Grateful
Looking back, I almost bought my Lexus from another dealership. CJ at Lexus of Silver Spring is such a joy to work with when my car needs service that I shudder to think I might not have bout the car from his dealership. He is so courteous and determined to get right everything you need. They are lucky to have him. My prayer is that they keep him so I can continue to not dread having to have the car serviced! Thank you, CJ. You are The Best!
Top Reviewed Specialists At This Dealership
Executive Sales Consultant
Purchased a 2018 Lexus ES-350 - Big Al
I would like t thank Carlo Genao for the excellent service we received, he was professional , patient ,and very helpful. He was not pushy gave us plenty of time to make the decision to purchase the vehicle. He is a great access to Lindsay Lexus you need more employees like him. I will definitely recommend my friends and family to him. It was a great experience working with Carlo purchasing this vehicle.
Maintenances at this dealership - Lolly
The worst service ever!!! First visit a mouse had chewed the wires under the hood, so we took it in they fixed it, and it happened again. They charged us $500 and we found out that the only thing they did was put electrical tape around the wires . The second time this happened we took a picture of it under the hood after we arrived there, they saw us and scurried around whispering. This time they went out and picked up rodent free wire covers and repaired it and still wanted to charge us another $500. The next three service visits they overcharged us for everything , terrible terrible terrible service, we've never experienced this ever before anywhere !!!! What a sham !! And RUDE!!
Great experience with Arnold - biglemoncoke
Arnold is very easy to work with. He patiently listened to my needs and recommended which model he thought would fit my needs. Very friendly and not pushy at all. Will come back for my next vehicle for sure.
Great service - Jzklein56
Scott Johnson has been my service representative for almost 15 years. He is always attentive to my needs and takes great care of me and my vehicle
Everyone at the dealership provides excellent service - the technicians do a thorough job on the car and everyone I encounter is helpful and courteous. It makes bringing my car in for service a pleasant experience.
terrible service experience from Len Stoler Lexus - Den Priimak
We have to share with everyone the terrible service experience from Len Stoler Lexus in Owings Mills. For the last 7 years we have bought from this dealer 3 new cars, for a total of over 160 thousand dollars. Oh yeah, they were so nice and polite when they sell their cars. But how did these people change when it comes to the guarantees they gave when buying. They just deceived us by using the name of Lexus.
Our GX-460 is 6 years old, when we were looking for a car we wanted a family car with DVD. The salesperson Michael kindly suggested that we install a DVD package for this GX460 if we buy it and that we have to pay a little more than $2,000 dollars for this installation to Len Stoler Lexus. We agreed, and the dealer installed 2 DVD players. When the car was ready it took 1-2 days, Michael called and we began to paperwork for the purchase of this car. Everything was amazing. After 3 years, Michael offered to extend the additional warranty to 8 years or 75,000 miles in case of breakdowns Lexus will cover the repair. When issuing this guarantee, finance manager Travis explained that this warranty is the same as the factory warranty covering the engine, transmission and all electronics parts. I paid to this dealer another 2300 dollars for this extended warranty. I clarified this warranty covers the navigation, DVDs, air conditioning, seat heating? Mr. Travis assured me that Lexus would cover all this and they would not deceive their clients ... Unfortunately this was a lie !!!
Now our DVD started to work badly and of course we remembered our guarantee and those promises. We tried to contact the dealer, but it was not easy. They ignored us for 4-5 days. We could not understand what was the matter. After 5 days, we received a call from the service director Michael. He said that we can bring the car and they will fix it, even if the warranty does not cover it. But after 2 days they called us and said that if we want to repair the DVD, then we need to pay them another $1,800 and the warranty does not cover it. Since DVD were installed not original. We began to explain you installed this DVD. You are official dealer and you should bear responsibility for it. We also said that Michael promised to repair, even if the Lexus does not cover the repair. But unfortunately it was also a lie. After 3 days, Michael said that he did not say that. We were in shock. These people are just deceivers. Michael also said that it's your problem that you did not notice what was installed in the car. That's all. These are our problems. And then when we took our car, we found out that someone were eating and left empty box from his lunch. There was a spilled liquid on the rug ( looked like Soda). We do not eat in the car. It's just horror, we are shocked by this dealer and their service. We plan to buy a car and of course we will never come here again. And we'll write to the main office of Lexus about our experience with this dealer. We advise everyone to think 100 times before going to this dealer.
Sincerely, Denis Priimak
DARCARS Lexus of Silver Spring
Financial Services Manager
Master Certified Executive Sales Consultant