That good when I there - BERKSSPORTSWEAR
They nice and done job correctly all time I bring my car back when I need service
They find the problem and fix the way to save money
Top Reviewed Service Specialists At This Dealership
Service & Parts Director
Excellent service - Rachel A Hanson
We had our first service on our new vehicle and we waited for service to be completed. They had our vehicle ready before the time given. I appreciate that they were prompt because I was waiting with a 3 year old.
Service and customer service - Dvh
We met Eric at the dealership even though we were there for an emergency repair. Everyone was absolutely fantastic and accommodating. Eric and his team are most professional and knd. Even if we are from Rhode Island we would seriously consider purchasing our next vehicle from Pointe GMC. There aren't enough words to describe these people.. they treated us like royalty and above all like family! Thank you Eric Davis and the entire team for taking care of us Sat. Aug. 11, 2018. We will certainly return to purchase a vehicle even if you are 5 hours away! Thank you again!
My Trail Blazer - Prendergast
Andy Quinn always takes good care of all my cars. That is why I keep coming back for all my service needs he knows my cars
service department Millie Turnbull - Frankie G Heyward
is out standing in what she does explain what is needed with great patience and true full, this allows you to make the dissension . keeper.
Volvo Service Manager
BMW Shop Foreman
BMW Assistant Service Manager
Fantastic Service dept - tony40451
Fantastic service department. Brought in my wife's vehicle which is a 09. Thought I was staring down the barrel of a large bill. Not the case, Service writer looked up the vehicle which had an older recall on it, so cost me nothing. And they washed the car
Stress-free process! - Kara810
My experience at GMC was nothing less then outstanding!
I was lucky enough to have Melissa Hass work with me in sales who made buying a car a quick, easy and stress-free process. Melissa stayed in contact with me for about a month until it was the right time for me to come in a purchase a vehicle. Within minutes of meeting with Melissa in person I was test driving my dream car, and within a couple hours it was mine. Melissa was helpful, honest and not at all pushy or overbearing.
Shawn Pecora met with me after to go through the final paperwork which can taxing and stressful but instead was simple and effortless. Shawn was straightforward and made this process a breeze.
My experience was so great that both of my parents are considering going to Granite Run Buick GMC in the new year to purchase vehicles of their own.
Best Dealership in the Area! - DJANDNIC
If you're looking to buy a new or used car, or have service performed, make sure you come to Whitmoyer. I mad a mistake of going to another dealer in the area due to being closer to my work for easy of service, but what a mistake that was. I'll never do that again and will be back to Whitmoyer for all my needs where I'm treated with respect, dignity, honesty, and professionalism!!!
Always good service - Joe's Truck
I have a 2008 GMC HD 2500 diesel truck. My Wife and I are moving to Arizona shortly and will be towing a 34 foot trailer along with us to our new home. I'm not real secure the dealer I bought it from was 100% truthful stating the work he had done to it. I gave the manager in your truck department a few items to address and asked him to make believe it was his truck and that he was moving to Arizona. What would he do to feel comfortable in the move. He took the ball and ran with it. He performed the work I requested and took the truck out for a test drive and fixed a couple other problems including replacing the serpentine belt which the prior dealer supposedly replaced. I feel as confident as possible in making this 2500 mile trip with a fairly old truck. I only hope I can find as good a dealer in Arizona. Thank you, Joe Bruce
Service at Honda Towson - Acurafan
I was thoroughly impressed by how quickly my service was completed! The staff was extremely friendly and responsive. I appreciated their help in ensuring I had a great experience.
Issue missed on first visit, two additional visits went well - Aguyfromtheburbs
The first time I brought my new Buick Encore in for service, I was reporting a specific problem that got the usual "could not duplicate" response even though while I was there and explained the problem, nobody was all that interested in me duplicating it for them before they said they could not duplicate the problem. This resulted in alot of follow up calls from them which showed they are interested and I honestly learned to live with the issue and it is just an annoyance, but not a game changer issue. (the ignition switch has to be pushed dead center or it doesn't really work as it should and goes into a type of accessory mode).
Anyway, months later I came back for service on both of my Buicks (back to back service visits) with good results. They called to remind me of my pending service visits, which is good to make sure I hadn't forgotten, and they got them done in a very quick period of time. One reported issue was dealt with and the resolution, which sounding like maybe wasn't quite right, seems to be solved and hopefully will continue to stay resolved.
One of the service writers is a bit of an antagonist, and that is annoying - I say "My other one doesn't do that" and he explains that it isn't the same car; I'm thinking but don't say it "Really, I didn't know that", but Mom always said two wrongs don't make a right. But he redeemed himself by hand writing a nice note on the receipt, and that was appreciated. It seems as the manager sits near them, heard this, and never interjected to tell the guy that this response isn't appropriate. Hopefully he addressed it after I left.
I'll probably continue to go back for service, as I prefer dealer service to ensure things get done properly and are documented in their record keeping system vs. holding onto receipts or whatever.
Car dealers in general could learn alot by being a customer in the service department without them knowing who they are, like a secret shopper program. My honesty in this review should be a word to the wise that as a paying customer, who has purchased new cars and returned for service at their dealership, that I will not continue to support a dealership in which I get greeted with antagonists or get told "Could not duplicate" when I offered to duplicate for them prior to leaving the car with them for the reported problem. I will just go elsewhere and you'll find out only after I've gone to another dealership and you've lost me as a customer - that was why I never went back to the last GMC dealership when I was ready to trade in and trade up - their service people were so unable to be nice upon dropping off, I felt like I should have jumped in and rubbed their shoulders or do the write up for them because they were too slow on the computer and I was imposing upon them by wanting to drop my car off and pay for the services they were going to perform.
All in all, they get the job done and overall I'm satisfied the very basic services were done properly. I have not had any serious service concerns performed at this dealership yet.
Oil Light on - TYoung
If I could give this dealership a ZERO I would. I purchased my Audi Q7 in 2015 from this dealership. And has had the SAME PROBLEM all the time. My oil light is constantly coming on. Whenever I would call to notify the dealer they would advise that "it is not uncommon for the oil light to come on in those vehicles and that it probably needs to be TOPPED OFF". Well outside of my regular oil changes I had to always top my car off for 3 YEARS..Finally, I had my husband go under the car to look and needless to say he seen a hairline crack and took a picture for me to show the dealership. My next trip to the dealership I showed the staff the pictures and advise that there is indeed a leak as I suspected for 3 YEARS.. However, they stated they could not see the leak..So they added oil and sent me on my way..Until June of 2018, I called Kegon and Javier (service manager) to advise that I will need an oil consumption. Per Kegon "Javier stated that he does not think I need an oil consumption but they will do one if I wanted and I would have to pay for both parts of the oil consumption process" I advised that I will not pay almost $500 to cover something that I have been notifying you all about for 3 YEARS..Kegon called back and advised that they will do the first part at no charge and I will be responsible for the second part in which I agreed. Needless to say my vehicle DID NOT PASS the 1ST part. My vehicle was in to be serviced for this OIL ISSUE for 8 WEEKS. I have now had my car back for about 4.5 weeks and GUESS WHAT??? the OIL LIGHT just came back on. I called the dealership to notify them and was told by Kegon " when will you be in the area so we can TOP IT OFF"are you kidding me Kegon??? Topping it off is NOT THE ANSWER!!!! THERE IS A PROBLEM WITH THIS CAR.....I called Javier and left him messages to inform him and has not received a call back. I did schedule an appt at the Cherry Hill location with hopes that I can get this issue rectified. Sorry about the rant but I need everyone to know how HORRIBLE this dealership is.
Left me hanging - Mike1234
Bought my 2015 Chevrolet 2500 pickup, new from Willis. Took advantage of their oil change specials since purchase. After a recent oil change noticed large oil spot in driveway. Investigation revealed leaking oil filter. Left vehicle sit all weekend, called First thing Monday morning, explained situation. I was told I could bring it in Thurs or Fri. Let my displeasure be known to person who took my call. Also contacted them through one of their online contact forms. I got a very nice email thanking me for considering Willis for my car purchase.
Crawled under truck, filter was loose....tightened and took to another Chevrolet dealer that day. Expected better
Got ripped off. - Donbly
I bought a 2000 Ford F-150. After the truck stopped running for the 2nd time my mechanic found the gas tank had a hole in it. Hoses leading to gas tank had previously burned. $775.00 to repair. Of course the $500.00 warranty covered nothing. Also found after market rubber strips on each side, covering holes in the body. Strips had been glued on but it came off in the summer heat ! Maaco wants $2,000.00 to repair the holes and paint the vehicle. Isn't that wonderful ? What's next ??
Service Advisor makes all the difference - SB-Abingdon
I have been taking my car, purchased from Jones to this service center for years. Taking advantage of, and using the Jones for a lifetime for the last two years Zachary Jubb has been my service advisor. If I have an appointment with another tech and he sees me he takes on my vehicle no questions asked. I have his personal cell as he has mine for any direct concerns or questions I may have. I fully trust him with my vehicle and know that he has my best interest in mind. I used bring my husband just to have the, "man card" in my pocket, but with Zach there is no need. Zach- thank you!
Tire Light Sensor Just wont stay off - tired
My car tire light has been coming on every week or so for at least the last six months. You would think that I work for Audi as much as I have been there to have this issue resolved. Each time after they tell me it's corrected the light comes back on after no more then 3 days of me picking up my car. You would think that if this is continuing to occur they would replace the wheels. They have replaced sensors, had the bends taking out of the wheels still I have this annoying light that keeps coming on. I will now try another dealer to see if they can correct the issue. Not sure why the Conshohocken dealer could not resolve the problem.
Great deal - Ed
We bought a used SUV, a Buick Encore at Jones Buick in Lancaster, PA.
Our salesman, Kirk Newcomer was most accommodating, and helped us to a great deal. He promised us an easy process for the purchase and it really was -- short and sweet! He is a very affable gentleman, I would recommend Kirk and Jones Dealerships Inc. to anyone seeking a new or used vehicle
Charge a lot but nothing done - Saabguy
Went to fix my Saab about a year ago. Paid $1400 for fixing steering, breaks problems but nothing was done. I called and asked if repairs actually took place, and I was told yes. Never will come again and never recommend anyone.
Dishonest and careless - Erik R Krevics
Dishonest and careless service. Scratched the dash and top of the steering wheel in my new truck. Would not even come out and look at the vehicle, then the Service Director accused me of "scratching it myself with a screwdriver". Claimed the techs just use their hands to remove trim panels. BEWARE!!! Typical car dealer shysters!