DO NOT PURCHASE FROM DEALER - JP
If you want an UNDISPUTEDLY honest review, read this...DO NOT purchase a vehicle from this dealer. As other reviewers have noted, the actual car buying experience was quite pleasant and easy to navigate, so I'll give them that. This review is based on what happened AFTER I purchased the vehicle (2004 Cadillac CTS - 84K miles). Of course they assured me multiple times that their vehicles were "mechanically sound" and serviced by their top-notch ASE certified mechanics. Let me note that I do recognize the inherent "repair" risk (within reason) in purchasing an older model vehicle that has had some miles put on it. Any dealer that puts a such a strong emphasis on their 3rd party warranty service (which they did initially prior to purchase and even had the gall to bring up when i called 2 days ago about needing a new engine). It didn't make financial sense at the time to add the warranty for another $2,500 given the vehicles age/price but (I sure wish I had now!!). I've put 6,000 miles on the vehicle since purchase....READ THAT AGAIN.... ONLY 6,000 miles. So now for the issues:
3-weeks after purchase (check engine light) - Thermostat Failure
Undisputed Response - Repair Quote: $700
ASE Mechanic - Fixed P&L $400
2-months after purchase - Head lights smoky - Needed restoration for visibility
P&L = $100
3-months after purchase - Tail lights out
P&L - $100
6-months after purchase (check engine light) - Transmission Fluid Leak
Unidsputed Response: Did not contact
ASE Mechanic - Fixed P&L $300
9-months after purchase - Front Lower Control Arm & Sway Bar Link in need of repair (car suspension is grinding)
Undisputed Response: Did not contact
ASE mechanic - Car is driveable but would recommend replacing soon -Quote - P&L $1,800
11-months after purchase - Broken Flywheel (in addition to the MAJOR issue below)
2 different ASE Mechanics - Quote: P&L $600
11-months after purchase - Multiple cylinder misfires - car is undriveable
2 different ASE Mechanics - Same Recommendation - REPLACE/RE-BUILD MOTOR!!!!
Undisputed Response: Well there are multiple reason cylinders can lose compression (blah blah blah) we can take a look if you want, but basically... sorry bro (exact words).... Again mentioning the warranty or contacting my lender to see if there were warranties I could purchase through them (now mind you - you can't buy a warranty for an issue that has already occurred), stating that they could not authorize any funds be put towards repair cost since it's been almost a year since purchase (of course overlooking the fact that it's been driven only 6,000 miles). Also kept bringing up the "as is" legal ease written in to the purchase paperwork.
They are in the business to make money, I get it, but if their "customer service" approach on the pile of junk they sold me is grounded in WARRANTIES & LEGAL EASE..(my experience) I personally think that should tell you just about all you need to know.
I would advise YOU to STEER CLEAR (both figuratively and literally) of Undisputed Auto.
Scott Timberlake IS TOP NOTCH - cierrac
Scott Timberlake very at tentative with your car shopping needs. Always very timely. Super informative and goes out of his way in providing the absolute best care and customer service. Once the car shopping is done he doesn't just drop you like I have experienced in the past, he continues to check in and is still available to help out with car questions concerns anything long after the car shopping is complete. Super very dependable. Hands down ONE OF THE BEST.
HIGHLY RECOMMEND Scott Timberlake!!!
THE WHOLE VA CARS TEAM IS AWSOME. YOU ALL ARE THE MVP's thanks for everything VA CARS! :)
How would I rate this dealer? Or how would I rate my... - bbianca
How would I rate this dealer? Or how would I rate my experience? Excellent would be the best way to describe my experience, Ray was very helpful in providing me with information and as a female I felt no pressure in buying my Volvo C70> I know buying a car can be a pain in the rear except I felt like I was dealing with the right people. I would recommend Vantage to anyone that is looking for a pre owned imported car, the quality is great and I am very happy with my car.
Ali took the time to listen to my needs and exactly what... - stevenryagoda4
Ali took the time to listen to my needs and exactly what my budget was. He put in the best car for my money and the car was delivered to me in showroom condition. I would definitely recommend this dealership and plan to buy another car there for my son.
Worth the 7 hr drive - EricinOhio
My wife and I made the drive from Western ohio to deal with Brian we traded in our car on a truck and we could not be happier his prices are above average and his response time was fast no haggle on trade in value and honest upfront info we look forward to dealing with him and his team again!
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