The best car buying experience I ever had - Fiona12345
I found The used car factory online. I called when I found my truck I wanted. I spoke with Kevin Gentry a great straight up man . We spoke and we made a deal. Robert Meeks sent me the deal via email . I agreed to it with Kevin over the phone. We gave each other our word and that was the deal . There was a few minor things with truck so I spoke with Jim Tayman General manager and it was all taken care off . When I drove down from New Jersey to pick up truck all was taken care off . Steve Pyle was waiting to do paperwork . Within 30 min I was done and back on road with my truck . Thank you so much great team effort you guys have a customer for lunch life .
Months of research - dobrodan
I had the pleasure of buying my 2019 Laramie Ram from your dealership. I spent several hours with Patrick Cole helping me with my decision. I ended up with the truck that suited me perfectly at the right price. I am extremely satisfied with my purchase and the excellent service by your sales person Patrick Cole. I will recommend your dealership to all my friends.
Thank you for making this decision with no regrets.
Horrible isn't enough bait and switched - Hellcat92
I drove 2 1/2 hours to purchase a hellcat charger. Dealt with a guy name Patrick the whole week, solidified a deal on the price, in which I drove to sign on the dotted line. Opon arrival Patrick was nowhere to be found. A random sales man named Justin had to assist after his manager was VERY rude and condiscending towards me as if I could afford the car. Justin did his best after Patrick showed up almost 3 hours later. The car was a junk pile with a supercharged engine. Door panels were hanging off all doors, seats had worn leather from water damage, and knicks everywhere on the outside. There were cobwebs in and outside the vehicle and during the test drive the front right tire was unstable. Even after all this they THEN tried to present me a higher price than discussed saying it was bc THEY had put so much money into repairs (which weren't even completed) so basically making me pay them back for the work they had to do. After experiencing all this Patrick then ended it all with racist remarks towards my friend after he failed as a salesman. This was the worst experience I have EVER had in my life at a dealership! I would never recommend anyone to do service here again especially if you're a person of color.
Very nice, quick results - Robert
We were looking for a truck. We looked online first and liked a few. Drove down, they didn't have the truck that we seen online but they had others. We looked at a few. Test drove it. Talked about numbers and left an hour later. We also traded a car in to them. It was a very nice experience overall.