Very Pleased! - Mermaid6
We have been thrilled with our experience at Hall Chevrolet Western Branch. The sales & service departments were professional, accommodating, helpful, and trustworthy. Nick Vendt is our go-to car man! He’s the best & he treats us like family.
Top Reviewed Specialists At This Dealership
General Sales Manager
Internet Sales Manager
Customer satisfacton and servicing were excellent - Tom46
Arranged to swap out more expensive wheels and tires for a more comfortable ride with smaller wheels, but larger tires. Very satisfied with the fairness of the financial results. Some computer analysis was also performed for driving convenience.
Internet Sales Director
They treated me very well good customer service satisfied wi - Ajgunter590
Service attendance Joseph Pascucci does an excellent job and making sure my vehicle is in running condition by checking the oil transmission fluid power steering fluid make sure everything is all chopped off allow windshield wiper fluid all the fluids in my vehicle is in proper order it is well topped off he is an excellent person I love his personality I really do appreciate Casey Chevrolet because they give me good customer service and I really appreciate them
Awesome - Clinton
Travis Thomas was a awesome salesman. Fun and funny to talk to I definitely recommend this dealership. When it’s time for a new vehicle again I will definitely be back
Great Service Dept - 99 PU
I purchased a 2012 Impala from Ken Houtz Chevy based primarily on the great service department. I have known the service manager for many years and he is one of the best I've had the pleasure to deal with in my 55 years of owning and driving cars.
I purchased the extended warranty on the Impala knowing with confidence that the warranty would be honored.
Exceptional!! - HondaLuver
James was very friendly and informative. He made the purchase of my vehicle an easy and pleasant experience and I will always be grateful for that!
Easy no pressure no stress fast process - MG
Had a great experience selling my vehicle to these folks. Thank you so much to Saundra Elliott for a smooth and easy process. I would highly recommend this group. Thank you again! MG
Holiday Cadillac Roadside Assistance - Karen Sublett
Holiday Cadillac provided me with Roadside Assistance and when car was able to run replaced my battery asap. Wonderful dealership. All if the people are so kind, knowledgeable and efficient.
Willing to Work With You! - C&T Boz
This is our second vehicle purchase from RK and we are very pleased to give them our business!
Our salesperson, Tom, was awesome! He was very helpful and guided us along the process; even personally making sure our special request was completed promptly. Tom & Sean were very personable and made a great sales duo.
You never feel pressured and they work with your budget! We would definitely recommend! Thanks to Tom Fleming!!!
Good Experience - Buck
This was a very good buying experience. I Dealt with Stu, Bruce and Don who each took all the time needed for me to get answers to all questions. I would go back. Carl
Best Service Center! - Jmkeyser94
This is honestly the best service I’ve had of any dealership. I had an appointment for an oil change at 10 a.m. I showed up late and they still had me taken care of in less than 45 minutes. They are always very informative, they never try to pressure you on any services. All of the techs/mechanics are very friendly and clearly well trained. I drive an hour and a half from FarmVille to have my service done by them, if that tells you anything.
Frustrated - David
In over a weeks time frame I still hadn't received quotes I had requested. When someone actually answered a phone call after numerous attempts, he announced he was the commercial sales manager (never offered to assist me) and that he would direct my contact info to a sales rep in North Carolina who would assist me in the near future. I can only imagine that Rick Hendrick has NO idea how poorly his team seems to approach customer service. Unsatisfactory doesn't begin to cover the concerns grossly overlooked here.
Can’t get my oil leak fixed - Gmc040
Went in for oil leak and got quoted a little over $1,300 got told it was oil pan gasket, got it back and was told it’s fixed, it was still leaking. Then got told it’s the rear main seal and front timing cover and got charged over $1,500 for that job, was told again it was fixed. Still leaking after that got told oil in starter (which there was none) I replaced the starter myself and it was still leaking. Took it back again and then they replaced the oil pan this time and it’s still leaking. I’m not impressed with the service and to spend around $3,000 and they still haven’t fixed my truck is pretty poor service!!!
Rex Gordon at NNC is a great salesperson and problem solver - Larry
I purchased a truck in 2013 and admired my salesperson Rex Gordon for the work he put into finishing a sale. Recently I had some issues and called Rex again and he took care of the issues.
Delivery Coordinator and Internet Sales Mgr.
Priority Chevrolet Newport News
Sales & Finance Manager