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Smooth, Easy Car Purchase - jeffdrewcar
I worked with Will and Teron to purchase a used Mazda I had seen online. They were both helpful and friendly through out the car buying process. Additionally, the were reasonable in price negotiations and helped me stay within the budget I had given them (and still got great value for my money!).
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Salesman was Great, Financing Department not so much - Troy&Cris
We worked with salesman Gary Barry on the purchase of a 2017 Nissan Rogue SL AWD, and he was great. He is the only reason I would go back to Priority Nissan, Williamsburg. Barry sold us our lat car at another dealership and was equally as great so we sought him out when we learned he was no longer with the previous dealership. The Finance team left a lot to be desired. The finance team claims to have found us the best rate through a local credit union 4.09%. When we asked about the rate from our own credit union all they told us the rate they got us was the best possible. Even though they had my wife's and my drivers licenses they spelled my wife's first name wrong and listed a wrong date of birth for her on the credit application causing her credit inquiries to be fraud locked. We still have not been able to get it unlocked without having to jump through hoops and use a special PIN code. It took over an hour and a half to get into the financing office and then all the paperwork had to be redone because they failed to use my wife's and my correct name on the paperwork. Two weeks later the loan still has not been funded because the credit union the dealership financed through says the dealership has not submitted the proper or correct paperwork. On a side note after checking with our own credit union their interest rate was for a used car was 3.24%. Once the loan is funded we will be refinancing through our own credit union due to an even better refinance rate. Our bad as we should have arranged financing before going car shopping although our last vehicle purchase at another dealership was able to get us the best financing rate .09%. I rated quality of work 1 star due to the financing issues.
Same O Same O dealership - Rudge
After receiving in writing an ”out the door” price from their internet sales called Tieta, we drove to the dealer to found out it was a “mistake” and tried to push another cheaper vehicle instead. They didn’t honor the price and couldn’t care less that we walked away. The sales person tried every trick to change the subject and the manager stayed cowardly behind the glass. Another Same O Same O dealer.
Would give zero stars if that was an option.... - Lc24567
Would give zero stars if that was an option. Unprofessional, untruthful scammers. BUYER BEWARE. They texted me 3 days after my purchase to tell me 'finance found an issue with the paperwork could I come back and resign.' When I contacted them and told then I was aware of this scam, Jillian had nothing to say to convince me that they weren't trying to pull a fast one on me. She told me she would put me on with Daniel who could explain things better. Conveniently Daniel was with another customer and would call me back ASAP. A week later and I'm still waiting for Daniel to call me back and explain how they weren't trying to scam me. I won't be holding my breath for that call and I will be letting anyone and everyone know not to deal with these shady crooks.
Worst Service Center in the Fredericksburg area. - Clarke110
I took my car in to have a part installed. I was the 3rd vehicle in line, at 557am, on a Saturday. After waiting 2.5 hours, I am told that they don't have the right part. Well, why wasn't I told this 2. 2 hours earlier. I am told that the part can be ordered, but I procured my own part, during the week, from a parts store and am Guaranteed that it is the right part, because I showed them the paperwork from the Nissan Service Department. I get back to Pohanka and I am told, much earlier this time, that it is the wrong part, but they have the right part in stock for $200 more. So, I am frustrated and just tell them to use their part. I pay and get my car back and now there is a very loud vibration when I am driving. So loud, in fact, that when I am driving I can barely use my in-car bluetooth, because people tell me it sounds like my windows are rolled down. I, also, notice that the original issue is still ongoing. I contact Pohanka, again, and explain all of this to them and ask if I can bring the car back to have it looked at. Cassie tells me that the loud vibration sound couldn't have been caused by the work their technicians did( however, it was not making this loud noise prior to them working on my vehicle) and that they do not perform diagnostics on Saturdays, because it is usually their busiest day. So, now, the vehicle that I was so excited about owning and driving, thanks to these thieves, has been a major irritation. If there were a way to give less than one star, I would gladly do so.
This place is a fruad - MissThomas
This is the worse dealership/ customer service experience I have ever encountered. I bought a car from this place 10/2016. They make you feel like you are the best customer they have until you get the car. First off they worked their butt off to get me the best deal they could making it all seem like they were miracle workers. But once I drove that car off the lot, they lost their customer service spirit. I had to bring the car (Chevy Cruze) back within 3 months because the anti-freeze was leaking which cause the car to run hot. The brakes would jam so by this time I had been in 2 incidents where I could have been in major accidents with my kids in the car. I called to inform the dealership of this. The salesman who sold me the car, basically tried to say what was going on with the car was my fault. Then hung up on me. I had to get my boyfriend involved which scared him silly. Then once they got the car to look at it, they tried to make me pay $500 to get the car repaired. This is my 3rd month of owning the car. Are you serious?? So they managed a way and I paid my $100 deductible, which I still don’t feel is right. Fast forward to an year later. Now the turbo is bad, the water pump is bad and the brakes that they claim was fixed is still not working properly. So I take it back to Pence Nissan, which Pence Kia does the service work. They basically tell me to take it to a Chevy dealership to get fixed. The Chevy dealership provided the best customer service and I recommend everyone see them if you are buying. The salesman was awesome because I was asking about trading in this piece of junk. The serviceman has been awesome, calling me back and keeping me updated and the manager even called and went to bat for me because I only had the car for a year and the turbo is bad which is a $1300 job and was able to get it down to a more affordable price. I called Pence spoke to the manager, gave him the situation, he over talked me, because told me well if chevy going to fix it, let them. I asked, but where is your customer service, I brought the car from you, he states well I need to see the car. Ok so if the car breaks down on my way there, now I have to put out money for towing and it’s not a guarantee you will help me. He said pretty much. O really!! I’m not look for anything for free, I’m just looking to be treated fairly. So I just advise if you are a woman, please do not go into this dealership without a man by your side. And please check out your car before you sign your name to it because their technicians will put a stamp of approval on it for sale as long as it starts and appear to work.