Still having transmission problems with my 2016 Ram 2500... - Disappointed Ram Customer
Still having transmission problems with my 2016 Ram 2500 Diesel truck that has 27,000 miles. Transmission has failed and caused me to visit RAM Service Departments 4 times since 8/2019. The most resent trip being at the Crossroads Dealership on 8/25/2020. They are blaming me for water in the transmission and tell me I need to call my insurance company. How did that get in there is my question. The warranty is for 100,000 miles or 5 years but does not cover their service work apparently! This is my 1st Ram truck and it was special ordered in 3/2016. The Customer Service Hot Line is there to back the service manager's opinion and Not the Customer! I tried to communicate with every link Ram/Chrysler has that I can find. It's the customer's fault for buying this vehicle! I've been told to contact a lawyer. Can anyone recommend a lawyer for all the mental emotion they have put me through? First time on beach the transmission broke and my 2 week vacation was ruined. Had to drive 10 hours back and forth from 1st breakdown. Warranty did even pay total cost for rental vehicle to drive. Did I Say this Vehicle on has 27,000 miles!?
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