weekend tire repair - daniel1946
I was an un-scheduled walk in this morning. Tim worked me into his busy plans and got the tire fixed . I have been using them for many years. Worked with Tim. Great job.
Great customer service - Willi, jack123
Staff displayed customer excellence and have attention to my needs. I visited the service department and ended up purchasing a new car. I was very much satisfied.
Good service - JasonAll
Went for my first service and it went well. I had to leave my car and they gave me a loaner and dsirection to my meeting and lunch across town. When I returned my car was ready and washed
Oil change - Tbryan18
They are always friendly and extremely attentive. They made sure I knew that they were working on my car and it wouldn’t be much longer. I always have a good experience.
Always helpful - kendeal
Regardless if you are getting service or purchasing a new vehicle, they are always prompt in every aspect. The staff is very respectful, friendly and helpful! I definitely recommend Team for all of your vehicle needs.
Prompt response to an unscheduled problem - mimi
Just said. I had a problem that occured while drving, I called the dealership and they took care of the problem as soon as I could drive there.
CAME TO MY RESCUE - jocogirl
I was stranded at RDU parking lot and my 2017 ST5 Cadillac would not crank. I could not figure out how to unlock the door to open the hood. I looked up dealerships and found this one still open. A big Thank You to Madison at the reception desk, for getting the information for me.
Cannot trust the service advisors - asdfqw2
I went to Liberty Buick GMC to have the transmission checked on my Pontiac grand prix. It was having trouble shifting. I mentioned that there was also a water sloshing noise that I can hear while accelerating since I thought it could be related.
The service advisor told me I needed a new solenoid for the transmission and the water noise was the power steering pump. After the solenoid was installed and the power steering pump was replaced I still heard the water noise.
After telling the service advisor that water noise was still there, he told me that the car was making a whining noise during their test drive, the power steering fluid was leaking, and the power steering fluid level was low. I was not told this information before I authorized the new power steering pump and I have no way of checking. I did not hear a whining noise while driving.
My new C-300 - Monegrojon4895
I came to buy a Mercedes Benz I worked with Diana Rollins she was awesome!! I got the car I wanted and at a payment I could afford. Ronny helped me get my first car loan! I will tell all my friends to go to AutoExpo if they want a car and ask for Diana!
I have never purchased a car from Ben Mynatt but have had... - Candy
I have never purchased a car from Ben Mynatt but have had my Buick serviced there on numerous occasions. I normally deal with Gary and Chad and have had nothing but positive experiences with the service department. They are always very helpful and courteous. I have always been given accurate estimates of service/repair costs as well as expected completion times. In seven years, I do not recall any negative experiences.
i would recommend this dealership to anyone and everyone.... - norma
i would recommend this dealership to anyone and everyone. they are very friendly and very customer service oriented. i left there feeling that i had made many friends. i took my 2000 pontiac grand prix in for service and then decided to purchase a new 2004 grand prix. from the service department to the sales department everyone was great! mr mays, the owner is never to busy to talk with you and make you feel welcome. if you are in the market for a new or used vehicle, they are the best in the business, i would recommend giving them a try!! norma howerton/proud grand prix owner
Horrid service - WhiteCanyon
Recently needed warranty work done. Wanted diagnostic fee.....I spoke to gm personally to get 1 hr. Remittance. Diagnostics done, advised repair would be covered by GM. Then I was told my vehicle was on bac row somewhere.....amongst many vehicles. Repair day @ 0800, I was told one to two hours ( mind you, this is an unplug and plug in repair. After 2 minute door panel removal. Three and one half hrs later I called to get update.....secretary informed me it's not ready service manager would call me shortly. I called service again, about hour and a half later........told had to move my vehicle out to work on someone else's....then told having trouble programming.......Also told tech was in the PARKING LOT working on it now. Went to RM's to talk about over 5 hours for simple fix. They provided textbook apologies, excuses, and offer of free oil change. All said and done they agreed to fix my broken window motor as a compensation.....Be prepared to spend a lot of time waiting in a drab little waiting room when using RM service center in Huntersville NC.
Made appt. with customer relations @ RM. They cancelled less than one hour before appt. Repeatedly called requesting reschedule........only voice mail answered. Week later went to RM headquarters and asked to speak to RM. Could not get past secretary.....She said customer service would see me now...I explained the CS person did not seem too interested in my experiences and I wished to soak to someone interested in my plight.......That was last week......so I guess they're still trying to find a RM representative who really cares about customer service. This is just one of the time wasting sat RM's.......I now take my vehicles to another dealership......Difference is night and day, in all areas........By the way, my wife has bought several cars from the new dealership ( not GM ) because of the RM experiences I have endured.......Updates if caring person is found.