weekend tire repair - daniel1946
I was an un-scheduled walk in this morning. Tim worked me into his busy plans and got the tire fixed . I have been using them for many years. Worked with Tim. Great job.
Great customer service - Willi, jack123
Staff displayed customer excellence and have attention to my needs. I visited the service department and ended up purchasing a new car. I was very much satisfied.
Burns did a great job with my service, - coleblackwell
The guys at Burns Chevrolet are Great. Chris, My service writer is the only reason me and my wife are still driving our GM products. My transmission went out on my 2016 Silverado. I know my truck was out of power train after GM reduced it to 60,000 miles. I did truly think I was buying a product that cared about their customers and there would be some help from GM. Well that was a big NO. Burns and Chris on the other hand were understanding; wanted my future business, and helped me as much as they possible could. And I'm very grateful for that. In the past 3 years I have invested in 3 new GM products: A 2016 Silverado, A 2018 Camaro, and a 2014 GMC Terrain. I also own a 2004 GMC Envoy. I'm a General Manager for a John Deere dealership and John Deere has a ethic that our customers keep us a job and they work with us the dealer to keep our loyal customers buying from John Deere. I assumed that GM worked along the same lines " I may have just got caught up in the commercials they run, and that heartbeat of America crap". But as I've learned over the past 2 weeks is that not true at all. I also want to note that I feel calling GM for help was a complete waste of mine and Burn Chevrolet's Time. Tom at ext. 5921645 is completely trained to read off a script and has no effort to help the customer. His job in my option is to push the customer to put all fault on the dealership, and that not right. My Case# 8-3916865600 and please go back and review it. pull the recording. To recap Chris and the guys at Burns are top notched and well trained. They do there job and do it well. I could not ask for a better experience. I just hope they can continue this success with the poor poor poor ethics that GM is giving them to deal with.
Great Service as Always! - cadillacs&corvettes
Fast friendly service, service manager keeps you updated on the the repairs and wait times. Repair estimates are very accurate. Clean waiting, and retail area.
Always helpful - kendeal
Regardless if you are getting service or purchasing a new vehicle, they are always prompt in every aspect. The staff is very respectful, friendly and helpful! I definitely recommend Team for all of your vehicle needs.
CAME TO MY RESCUE - jocogirl
I was stranded at RDU parking lot and my 2017 ST5 Cadillac would not crank. I could not figure out how to unlock the door to open the hood. I looked up dealerships and found this one still open. A big Thank You to Madison at the reception desk, for getting the information for me.
Excellent Experience - Bfolds
Ben Mynatt has always been my choice when purchasing and servicing a new vehicle. Always going above and beyond. Thank you Drew in service for the best customer service experience every time.
My new C-300 - Monegrojon4895
I came to buy a Mercedes Benz I worked with Diana Rollins she was awesome!! I got the car I wanted and at a payment I could afford. Ronny helped me get my first car loan! I will tell all my friends to go to AutoExpo if they want a car and ask for Diana!