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Justin Balanga is an extremely professional GM. After... - K. Bas
Justin Balanga is an extremely professional GM. After speaking to him, it is easy to tell that he is a man with true integrity and character.
Top Reviewed Specialists At This Dealership
Norman Craig was a pleasure working with. He made my car... - Hatchett_tameka
Norman Craig was a pleasure working with. He made my car buying experience a lot smoother. I will be referring others.
Thank you for everything.
Very polite and helpful employees. Very clean restroom.... - Robert A.
Very polite and helpful employees. Very clean restroom. Delicious, free coffee and hot drinks in the comfortable lounge. Service done quickly and lower than estimated price.
Sales and Leasing Consultant
Brought my car in for an emissions light, received... - tnn1815
Brought my car in for an emissions light, received excellent, timely service. Will certainly use them again. Very friendly staff, and very happy with my service.
I would like to thank Brett for all of his time and... - henryjmccoy2019
I would like to thank Brett for all of his time and knowledge, for talking me into keeping my new truck. Brett worded things to me so that I would understand it. Thanks Henry j. McCoy Jr. GREAT JOB KEEP IT UP!!!!!
Terribly disappointed in service dept today waited 3 1/2... - Rhoover53
Terribly disappointed in service dept today waited 3 1/2 hours with an appointment to get work done. My time is worth something to me. They don't live up to their customer commitment.
Tracy A. has been my service advisor twice this month. We... - AUGUSTINE
Tracy A. has been my service advisor twice this month. We had an immediate bond😊. Tracy takes time and explains the process for whatever reason you have brought your car in.
I look forward iin seeing Ttacy when I schedule an appointment
Everyone at the dealership is wonderful! ESPECIALLY Amani... - candace.nunn1996
Everyone at the dealership is wonderful! ESPECIALLY Amani Robinson! He did a fantastic job helping me buy my new Nissan Rogue! I would definitely recommend!
A once good place gone rogue!! 2hours for an oil change... - jackj921
A once good place gone rogue!! 2hours for an oil change and tire rotation. Even worse they did the BIG UPSELL on my wife, or at least they tried on a Murano that has only 31k miles and has no performance issues. Fuel Induction Service $150; PCV valve $130; Power steering Fluid $150. Fortunately she refused all of the above. If you are elderly, have gray hair, or are female be on your guard for the BIG UPSELL at this once dependable service shop. !!!
Joseph Whittle,Jr. is very professional as well as his... - dzinkeler
Joseph Whittle,Jr. is very professional as well as his staff.Just bought a new Nissan yesterday and I will highly reccommend this dealership to all of my friends and my golfing league as well.Thanks joe!!!! Dave
I recently referred my nephew to and took him myself to... - Kristy Brown
I recently referred my nephew to and took him myself to Gastonia Nissian to buy his first car.. since I purchased my new 2019 Rouge there... And 2 other family members who had referred me had been buying cars there for years it made sense.. When we got there around 3:30 in the afternoon no other customers around 2 sales people were standing outside never even looked our way much less greeted us .... Then as we walked in and they realized we were seriously looking the practically ran in and tried to talk over us as we were speaking to the sales girl that did actually greet us once we walked inside..her name fails me (black lady that sat at the first sales desk).. We let those guys know we would be talking with her instead... So my nephew applied, the girl we worked with showed him what he qualified for... He made sure to tell her to be sure and put me down on his paperwork for the referal credit the 100 or so referal bonus they promise if you refer someone to their business, she assured us she was doing that ..so ..He drove the car he liked it . .. So we waited.. And about 4 hours later we finally got taken to the finance office where a real nice young man with long hair helped us he was very professional .. But prior to the wait I ask the young lady to take my application (within us being there within the first 20 to 30 min) to see if i could possibly lower my payment by downsizing my vehicle... She did the numbers and turned them in ... Waiting. The whole time ..No one ever came and said yes you can , no you cant, it was crickets the entire time we waited to go to finance for my nephew... We had waited so long with no other customers there that another sales guy come by and said why are yall still waiting it isnt like we are busy.. He said Ive seen you set here for hours... He did seem to speed things up for us.. it was after he acknowledged us. About 15 minutes later we got called to the finance office to sign paperwork. .. But i still had not even been given acknowledgement that i had even applied not a yes /no/maybe...nothing ... We finally finished in the finance dept with my nephew and as we were walking out the door I looked at our sales lady after the long wait 4 or 5 hours after the application was taken and my credit pulled and i ask. Did you find out anything on my application and she said ... Oh no we cant help you get it lower and just dismissed me... I just felt it was very unprofessional of the company over all .. Not even the decency to comeback and simply say. We ran the numbers and we arent able to do anything for you today... Since they were not able to profit on me ..I was treated as if i didn't matter... being confused that I didn't really get an explanation what wouldn't work I called back the next day speak to the finance department and no one was available of course all I was going to ask is if they had ran the numbers with a new car with rebates as well as a used one but no one even had the decency to return my call.... so last night I was talking to you the family members that had originally referred me there and told them about the experience. And they said you need to make sure you write a review andin it be sure and let them know not only did they loose your business but they have lost ours as well, and they have bought several cars from Gastonia Nissian over the past 7 or so years.. But said they will not be returning , nor will I. ..... As far as the reference bonus. I have not received anything. Not as much as a thank you for sending a new customer. All this to say I was very disappointed in the way I was treated and I dont plan to return and rather than refer others i will plan to do the opposite and let them know how you treat people.