dishonest service department - never again
My six cylinder engine developed a misfire at 35k miles. They performed a diagnostic test and confirmed what I already knew. They claimed it needed six new coils and six new spark plugs.
The price quoted was $1100.00. When confronted they admitted it was 1 coil that was causing the misfire however "the 1 new coil would not be able to communicate with the existing coils" after arguing about it I gave up and regrettably paid to have the recommended work done. while picking up the car the service person was telling the exact same BS to another unsuspecting customer with the same make and model car. My advise to you is to find a qualified mechanic that's not affiliated with this dealership.
A bad experience with the service department - Scott
I scheduled to have my navigation system switched over from European maps to North American maps. I was told it would cost $200 plus tax and would take between 2 and 3 hours. The morning of my appointment I was told it would cost $600 plus tax and that the technician may have trouble performing the switch-over. As a result, they would very possibly need the car over the weekend and into the following week!! I had to talk to three different people and it came down to the left hand not talking to the right hand and I was left with the impression the technician was either not trained properly and/or did not have the proper equipment. Needless to say, I was scared off and canceled the use of the dealership.
At the end of the day, a good experience - Jamesjr1959
Jared in the service department and Gene in sales are both really excellent to work with. I was fortunate that my 2013 had no issues, but an older model I bought used on Ebay was well maintained by their service department.
OVER CHARGE CUSTOMERS - CITIZEN REVIEW
These animals attempted to sell my fiancé a battery for her BMW for $500.00 USD. In the past I have been over charged at the location and received sub par work and craftsmanship. I would not recommend any one to go to that location. It is borderline criminal what the dealership does. They over charge on all products; they add unreasonable amounts of hours for service and installation. If you have a used car they treat you like a 3rd class citizen. Anyone who goes there use due caution. The only reason they got one star is because that's the lowest rating that I can give.