Complaint resolved - Ron
Rippy has been servicing our Cadillacs since we moved to NC 4 years ago. Always top notch professional service. We had a possible warranty issue that Rippy was able to resolve. Thank you Chelsea!
Ultimate Camaro 😈 - ChrisnZl1
Just purchased a 2018 Zl1 from Myrtle Beach Chevrolet. It could not have been a better buying experience; my salesman, Ryan Rodriguez, worked with me to get a top dollar number for my trade-in and an excellent price for the car I bought. The entire process only took a few hours; really a pleasure working with Ryan, his Dad and his brother Paul. BTW, the test drive with Ryan was well worth it, he gave me some well needed tips for handling the Zl1.
Top Reviewed Service Specialists At This Dealership
Great Service - Tom
Over the years, I have been most fortunate to receive excellent customer service at Brown & Wood, with Greg Harris as my personal customer service manager. I always receive great service from the Cadillac team, the finance department who receives invoice payments, and from the associated service personnel around the work desk. I really appreciate this experience. Tom Tucker
xxxx NO - Justanotherone
I will never ever ever ever return here, absolutely awful expierence. they have no kind of respect for customers, the technicians have no clue what they are doing. customer service sucks, takes forever to get car back, and overly priced. what a joke,
Oil change tire rotation - notsmokin54
Leanna, The service representative, was very nice and helpful, Ive gone thru her numerous times on the service of my 2006 Pontiac Solstice. She has excellent customer service skill. My car was serviced in a timely fashion. I take great pride in the cleanliness of my car. After I got home, I noticed oily finger prints on my driver side door, hood, and all four wheels. I did not expect this from The Deacon. I have done a lot of business with the Deacon dealership since 1994. I am a retired aircraft mechanic and fully understand the mess created during oil changes and tire maintenance. Wear clean gloves each time you service a vehicle and clean up afterwards. Please,
Service dept. issues - RAP
Took my Cadillac in for a 4 wheel alignment and my headlights wouldn't come on. Bottom line they changed out parts till till they found the trouble, and charged me over $1000.00 Beware!!
2nd Chance very disappointed - DissointedCTS252
I came in for rotors and breaks after speaking to parts and service specialist he told me no need for new rotors and breaks just need them turned. I was ecstatic I though I only had to spend $90 instead of the $179 I was quoted. After waiting 4 hours (which I was told 1 hr max). I picked up my CTS and I was shocked when I jumped on the highway and my CTS was till shacking. I returned to dealer and I was given a loaner for my incovience. Next day opon my arrival to my suprise NOW I need new rotors another $211. Not to mention now my engine light was on and it was NOT on before when they did inspection. Come find out my coolant was LOW which fixed engine light. All of my fluids should have been top off it’s suppose to be included with inspection. So my $179 visit ended up being a $310 bill. Service specialist did NOT go above and behind to fix the mistake and ironically the service manger wasn’t in. Now I know why thier slogan is “come on by and see why are people give you the edge” it’s because they push you to the edge of spazzing out. I’m very disappointed I ALWAYS bring my car here to be serviced. Will it e back!
Caddallic of fayetteville is an excellent dealership - Bobby SRX
Caddallic of Fayetteville has helped me any time I've had problems with my vehicle . The service department is excellent ; all work performed was done right the first time. The managers and their team are always friendly and courteous
Service department is a joke - Matthew Prine
I am from Louisiana but am working here close to Lumberton, NC. Two days after I got here my truck would not start. After checking everything I was knowledgeable of I decided to have it towed to this dealership. Since then I have had multiple people who live here tell me I should not have taken my truck there. Now 7 weeks later of which I've had to take my truck back 2 more times and after the second time they still have not repaired it. This is week 4 that they have had my truck consistently. Altogether they have had it for 6 weeks. They've replaced multiple parts and still have not found the problem. They have never offered me a loaner vehicle up until today. Since then I have been paying $200 a week for a rental.
The service manager had the audacity to tell me that when I got my truck back if it messed up again to call them instead of a tow truck because it was costing them too much to keep having it towed. Total of $200 they've payed for towing. I contacted GM corporate and they called me today saying the dealership has knocked off a large chunk of what they are going to charge me. Now I only owe them $500. Plus they were supposed to give me a loaner vehicle today. After 6 weeks of them having my truck. They told me yesterday that they found if the brake switch was causing a diagnostic code my truck would crank but if it wasn't it would not. I told them twice that the brake switch needed to be replaced the first time I took it to them and the second time. It doesn't take 10 minutes to change it. They still haven't changed it to see if it could be causing a problem. Their excuse today was they had a major strive to do for some people who were traveling and they needed to get back on the road. Called them back and I was told the tech still had not changed out the switch because he was working on the other people's car and they had blown their transmission. So after all of the BS I've dealt with and them having my truck for 6 weeks altogether, me paying $800 for a rental, they couldn't spare 10 minutes to change althea brake switch.
This is by far the worst I've ever been treated by any business much less a Chevrolet Dealership in my life. I've owned 8 GM vehicles and my family has owned even more. This service department is a joke and in my honest opinion the whole dealership should be shutdown. They are a insult to General Motors and should not be allowed to operate.