Bought 2 vehicles - Sfshrimpgirl
I hadn’t planned to purchase two vehicles in the same day, but my salesperson was very attentive and I received very good service and deals on the two. I am very happy with Luke and I trust him implicitly.
Great Service - Tom
Over the years, I have been most fortunate to receive excellent customer service at Brown & Wood, with Greg Harris as my personal customer service manager. I always receive great service from the Cadillac team, the finance department who receives invoice payments, and from the associated service personnel around the work desk. I really appreciate this experience. Tom Tucker
Oil change tire rotation - notsmokin54
Leanna, The service representative, was very nice and helpful, Ive gone thru her numerous times on the service of my 2006 Pontiac Solstice. She has excellent customer service skill. My car was serviced in a timely fashion. I take great pride in the cleanliness of my car. After I got home, I noticed oily finger prints on my driver side door, hood, and all four wheels. I did not expect this from The Deacon. I have done a lot of business with the Deacon dealership since 1994. I am a retired aircraft mechanic and fully understand the mess created during oil changes and tire maintenance. Wear clean gloves each time you service a vehicle and clean up afterwards. Please,
2nd Chance very disappointed - DissointedCTS252
I came in for rotors and breaks after speaking to parts and service specialist he told me no need for new rotors and breaks just need them turned. I was ecstatic I though I only had to spend $90 instead of the $179 I was quoted. After waiting 4 hours (which I was told 1 hr max). I picked up my CTS and I was shocked when I jumped on the highway and my CTS was till shacking. I returned to dealer and I was given a loaner for my incovience. Next day opon my arrival to my suprise NOW I need new rotors another $211. Not to mention now my engine light was on and it was NOT on before when they did inspection. Come find out my coolant was LOW which fixed engine light. All of my fluids should have been top off it’s suppose to be included with inspection. So my $179 visit ended up being a $310 bill. Service specialist did NOT go above and behind to fix the mistake and ironically the service manger wasn’t in. Now I know why thier slogan is “come on by and see why are people give you the edge” it’s because they push you to the edge of spazzing out. I’m very disappointed I ALWAYS bring my car here to be serviced. Will it e back!