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Fantastic - NICKJR6
My experience with Berglund and Kyle in the service department Has always been fantastic Kyle has always been accommodating to my wife and I Also Tammy is a great help when we are directed to her
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Customer-Centric Experience today! - McBrandt
We had an exceptional first time experience today looking at a used vehicle at Priority Infiniti in Chesapeake, VA. The showroom is beautiful and well appointed with snacks & drinks & clean restrooms for visiting customers. We were greeted warmly by Darrell Johnson, who was patient and funny and thoughtful. He showed us the used car we had seen online and was very educational about Infiniti, having been a long time member of the team. He was patient, kind and honest. In the end, Sales Manager Dave, along with Darrell, offered us a deal on a new vehicle we just couldn't pass up. The entire process from arrival to departure was done in under 4 hours and we left with a brand new beautiful vehicle. Vince, the Finance Manager, was also thorough, knowledgeable, organized & so very pleasant. We are repeat Infiniti customers (past experience at another dealership), but the customer service & fine attention we received today far bypassed our past Infiniti experiences. Thanks, gents, for making today great! M.B, Williamsburg, VA
Sales Consultant and Leasing
Keith is the best! - Shari
Was passing through to go to my son's graduation. Saw the dealership and went for a test drive. Keith was so helpful and easy to work with. And trustworthy!
I ended up not buying from him because of the logistical issues with not living near by. Other than that I would have bought.
When I told him he totally understood. Never felt pressure.
Graet customer/sales service - boricua64
Modern Infiniti exceeded my expectations and made my car buying process as enjoyable as possible.
Jimmy Crawford, my sales rep, was very patient and answered all questions I had promptly.
Infiniti of Charlotte and Rodney has provided an... - Marciawatson84
Infiniti of Charlotte and Rodney has provided an exceptional buying and servicing experience from beginning to end. I will recommend them to anyone every time!
Bait and switch - David
I found a used vehicle available at this dealership two nights ago that met the criteria for what I wanted. The dealership is an hour from my home so I wanted to confirm price prior to taking off from my office to drive all the way out there. Chelsea told me that they would be able to meet my price point on the vehicle and told me to speak with Yuri or Paul when I arrived the following morning. I asked her to confirm with them that everything was good to go with the vehicle and price so that there would be no hiccups the following day and she assured me everything was in line. The next day I had a great experience with the sales associate named Naz and was very pleased with his help through the test drive, but when it came time to talk money, their price point was ~5k more than what I had confirmed with Chelsea the night prior. Yuri (sales manager) came into the room and told me he could not go any lower, then Paul (the GM), told me that his employee did not have the authority to make that deal with me and that they could not go any lower. I guess Chelsea did her job though, all she needs to do is get customers in the door, whether she is lying to them or telling the truth.
They cost me over $1600 because I closed my office for the morning to drive all the way out there to buy a vehicle. They cost me hours of my day. They cost the price of gas to get out there (they offered a gas voucher but I never could find the gas station they wanted me to go to).
They cost themselves the sale of a 50k vehicle. They cost themselves a potential customer in the future as well as the hundreds of people that I influence in my office each week as well.
Truly disappointed because I was ready to buy that vehicle.
Exceptional Experience! - LDFarmsGA
Our experience at Lake Norman Infiniti was wonderful!!!! We stopped in on a trip from Georgia, wanting to trade our 2016 QX80 on new 2019. Everyone, from the receptionist to the sales manager were so welcoming and helpful. We were able to trade, and they delivered our new Infiniti to Georgia, 300 miles away to us today. Everyone at Lake Norman Infiniti made this the smoothest trade ever.
Excellent new car buying experience - Cknowlt
Tony Green was the same salesman I had worked with 6 1/2 years ago when bought my first Infiniti.
As a result of that superior experience, I sought Tony out for my new purchase
We were very pleased with the service we received and the... - smurden
We were very pleased with the service we received and the price and quality of the used car. The salesman and finance manager were knowledgeable and great to deal with.
QX603.5 - Boots
All in the dealership were very helpful from kolter kesler General manager and Reggie white my salesman he did a great job from start to finish.
2016 Q70L 5.6 V8 AWD - CHankins
What a great group to work with. Worked with Don & Tom. Very quick process and not the normal pushy sales you get at most dealers. Will defiantly return.
Outstanding Service - cleom2000
My husband and i had the please of meting Margie, and her sister Lavern. These two ladies make the process so easy. I would say they are the Beautiful faces of Pearson Infinite on Midlothian Tnpk. Both these ladies took there time with us. explained every detail and the process that paperwork that they would take us through. They helped us walked out with out dream Luxury Vehicle QX80. I would recommend asking for them both. They are a Blessing from the begging of the process to the end of it.
Berglund Luxury Roanoke