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I can't say enough good things about my experience at... - Darrin
I can't say enough good things about my experience at Capital Ford of Wilmington. The sales team was excellent to work with and not at all high-pressure like a lot of dealerships can be. My salesman Ray Mercer was very knowledgable, helpful, and genuine, and worked very hard to meet my needs as a customer. Doug Barbour, just a super nice guy, and also extremely helpful and knowledgable. This is not the typical dealership, these folks really seem to care quite a lot about the customer experience and you can tell that they truly believe in the product line they are selling. This was one of the best vehicle purchasing experiences I have ever had and I highly recommend shopping for your next new or used vehicle at Capital Ford!
We would like to share our experience about pre-ordering... - gunner03
We would like to share our experience about pre-ordering our 2013 MKZ Hybrid at Lejeune Lincoln. We are returning customers and have been very satisfied with the sales and service department. They don’t use pushy tactics; make you feel uncomfortable or pressured to buy immediately. Our salesman Bob Peele spent over 3 hours with us on our first visit answering our questions and different options the vehicle has to offer. Bob gave us resources and information to research on the internet. We were convinced that the Hybrid was the vehicle for us.
After contacting several other dealerships within a 100 mile radius we returned with a page full of questions (options, codes, packages, financing, etc.) Bob introduced us to the Sales Manager Gary Reynolds who together answered them all to our satisfaction. Lejeune Lincoln offered us the best price/customer service making us feel confident with this dealership. This resulted in the purchase of two 2013 MKZ Hybrids, one for us and the other for our youngest daughter who is stationed in Florida.
We have also worked with Don Neff who sold our oldest daughter and son-in-law a 2012 MKX while home on leave last December. Don’s knowledge of the vehicle upon delivery was exceptional. Although they live in Nevada, he provides excellent customer service via the phone/email as needed. With our past and present experiences, we highly recommend Lejeune Lincoln for your next vehicle purchase.