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Professional and courteous experience employees. - jgarrett10
we were very pleased with our experience with Stevenson-Hendrick Toyota. from the start with Richard to Tom Hines and employees in finance and service department. we were in and out with our vehicle within a few hours. We would highly recommend this business to all friends and family. sincerely John and Linda Garrett
Top Reviewed Specialists At This Dealership
Team leader , Sales Consultant
Personalized service aimed to please - FancyFran
The salesman Terry Noble listened to my wants and needs and gave me what I felt was very personalized service. He explained the features of the car I was interested in, and I feel worked out the best deal for me. No cars on the lot in my color choices, so they found what I wanted and said they would be available the following day if I decided to buy. After I decided to buy - a decision I "slept on" - the car was delivered to me, everything already taken care of. After bringing the car to me, he spent time going over the features of the car again and showing me how things worked. My entire experience with the salesman and with Massey Toyota was a positive one. The whole process, from my initial contact with the salesman to delivery right to my door took just a little over 24 hours. All I had to do was say "yes' I want that car. How easy was that!
When you make an appointment for an oil change there... - Gerry
When you make an appointment for an oil change there shouldn’t be a line of cars and you are late to get your car in. I jokingly said something to the service guy who was helping me. He did get me out kind of quick. That was the first time
Waste of time - Ojudeh91
I called the dealership and made a appointment to purchase a used tundra they had on their lot. I drove 2 hours away just for them to tell me that they auctioned off the vehicle that same morning when it clearly shows on their computer that they had a appointment for me to come look at it. So they tried to sell me something "similar" with a little less miles for $5k more than the original truck I was suppose to purchase from them. They wouldn't work a deal with me knowing that it was their fault for auctioning the truck and that I traveled that far for nothing.
Stevenson-Hendrick Toyota Jacksonville