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Manny has always been so wonderful with us , everytime we... - pamelafabans
Manny has always been so wonderful with us , everytime we buy a car from Boyd , he is awesome. We look forward to seeing him , always a smile on his face. We will keep coming back.
Top Reviewed Specialists At This Dealership
I contacted the dealer about buying a slightly used 2020... - BigMike62
I contacted the dealer about buying a slightly used 2020 Yukon that was advertised with 8567 miles on it with 22" factory wheels. It wasn't until the 3rd call during negotiations that they told me the Yukon now had over 11,000 miles and they swapped the 22" factory wheels with 20" factory wheels. I came away feeling they don't operate in good faith.
Terrible - Robert
Buyer Beware... I have had nothing but trouble from day one. I will never do business with this dealership again, and I hope I can prevent you from experiencing the headache I had, and continue to have. I was talked into buying a car that I did not really want (I admit fault for that). I had an issue with the car the same week I bought it and was told that I would have to pay for it. After some arguing, they agreed to pay for it... One star for that. I then came to my senses and decided to sell the car back only 2 months later(less that 6k miles) and they offered me almost 5k less than what I paid... I've never seen a used car depreciate that fast... The car was in immaculate condition when I bought it, and it is in immaculate condition now. Absolutely ridiculous. Staff are sly and misleading as well...
Jesus was extremely kind and answered me even on a Sunday... - Beckaallyson92
Jesus was extremely kind and answered me even on a Sunday with questions about my new car. He’s an honest guy and we were grateful to purchase a car from him!
Spent 30k on a 3 year old Ford expedition. First day I... - Dylan Divito
Spent 30k on a 3 year old Ford expedition. First day I heard humming so brought it to my mechanic. I was surprised when he told me it needed a new rear end due to water getting inside and overheating. Brought it back to everett. The next day they said it was fixed. All they did was change the fluid. Still humming. Still bad.
So after arguing with them and driving then in the truck they say that NOW they can hear it, and would look at it. Next day they call and tell me it needs a rear end. OK. They say they will pay half. Was not happy at all. They agreed to pay 3/4. Ok. Still not happy but It hurts alot less. Waiting 2 weeks for rear end to arrive, I dropped off the truck, 2 days later they are done. When I pick it up, drive home, look underneath..
I see my old rear end Still under the truck. After agreeing to replace it, they decided to rebuild it instead and charged me the same price I was told for the full rear end replacement.
Can't trust this dealership.
A irresponsible dealer only to get your money - felixlee
Purchased a used 2011 Ford Explorer from this dealer which is the worst car buying experience I ever had. Found rear brake pads completely worn out after drove back home. Then the battery died that night when I played with the radio. It is only a start. Got the brake pads and battery fixed then found the GPS is not functioning. Took this car to local Ford dealer to get the GPS fixed found all recalls of this car is still not fixed. In addition, the dealer also found the master cylinder and brake booster problems. To fix the master cylinder and booster would cost more than $900. I realized Boyd sold me a Lemon. I called Boyd and talked to Derik who is seemed like their used car sales supervisor. He at beginning sounded understandable and promised me to talk to the owner to see maybe they can help me somehow. Later on I knew this is a lie. Derik didn’t ever answer my calls and reply my message. Now, after I paid the full price of this car, I have to spend another $150 for replacing brake pad, $120 for replacing battery and $930 to fix the master cylinder and brake booster. This is another $1200 I have to pay right after I drove back the car from Boyd. This is not done. New issue arose when I went to DMV to get the car title transferred. On one section requires Buyer Signature is not signed and I have to send the title back to Boyd again to have them signed which will waste me another week and my temporary license is about to expired. Please be aware of this dealer! They are extremely unprofessional and irresponsible. They would let their customer drove away a car with completely worn out rear brake.
I will first never purchase another Ford’s car. I will also try my best to share my car buying experience from Boyd to as much people as I can.
BUSINESS SUCKS - MIKAYLA
HAD VEHICLE 4 MONTHS AND STILL DON'T HAVE THE TAG TRANSFERRED TO NEW VEHICLE. CONSTANTLY ASKING FOR THE SAME INFORMATION. THEY CAN NOT GET THEIR ACT TOGETHER. oWNER MORE INTERESTED IN HIS HORSES THAN IN THE DEALERSHIP. HE NEEDS TO SHUT THE DOORS. TALKS A GOOD GAME BUT VERY BAD BUSINESS PRACTICES.
Odometer manipulation and fire before one month - Nope
Bought a used car less than a month ago. The axles were so bad they practically fell out, the cars security portion of the computer has a code showing the odometer has been tampered with. Volvo mechanic says the only time this code can be logged is when the odometer has been changed and a back tire caught fire. They will avoid your calls and they won't care much about you. Buyers beware getting a car from Chaparral in Johnson City,Tn.
Great Experience - Chelsea Loftis
I purchased a Toyota Corolla. From the time I stepped through the door of Jim Cook's I felt right at home with their welcoming atmosphere. The sales staff were helpful and proficient. Everything went smoothly with the sale and I love my new car. I would highly recommend them!
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