Hugh K is the man!! - Chicabitter
Hugh Kronitz is a true pleasure to work with! He is genuine, Personable, trustworthy, and makes the stressful car buying experience enjoyable!
Our family will definitely use Hugh again and pass his name on to our friends as well! What a great guy!!!
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
New TLX - Richard
Love the car. Great folks to deal with. We now own 2 Acuras. Same excellent salesman. Also have had great service with the 2014 TL.
New Cars Sales Rep
Worth a visit - Lovemycar
Welcoming, knowledgable,caring about our needs, explained, thoroughly, all aspects of the car. Worth your time to check them out. See Mayo , she is great!
Needs Improvement - mrtedweb
Ed Voyles Acura is conveniently located and as a result has been servicing our TSX for the past 10 years. Sadly, a lack in customer experience has been growing and is becoming more noticeable with our recent visits. For example, consider our latest encounter below...
After waiting an hour and a half for what was explained as a 'routine repair', my wife was informed that they needed until the next morning. Not a big deal (we're very understanding people, but better communication would have been appreciated). For some reason they were hesitant to offer a loaner. Luckily she has a loving husband willing to ditch his job at a moment's notice.
The next morning (9:50AM) we arrived to pick up the car. Still not ready (once again, communication goes a long way). Thankfully, at this point, they were more willing to offer a loaner. Unfortunately, the loaner took 40 minutes to get ready. I had to ask to find out what was taking so long. Apparently the loaner was blocked by a fuel truck. Really? Seems somewhat amateur, but what can we do at this point?
Once the loaner was ready, my wife slipped and fell on standing water in the service bay. She landed on her hip, knees and wrist. After glaring back in disbelief, the only concerned response from the nearby service reps was a softly muttered "sorry". After 10 years of loyalty, no question of "Are you okay"? Customer care, satisfaction and appreciation isn't on their radar.