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Family experience - newpriusBET
After purchasing a third TOYOTA from Union City I was much more pleased with Mr. Jim Smith ( and his staff who treated me royally all through out this sales)which was an awesome experience for me. Thanks to Ms. Bridgett who took me by my hand to help with the new technology of the car and with simple Q/A. We need more people like your staff to deal with the PUBLIC. Thanks for all your hard work. May God continue to bless you and your staff as you continue to deal with the public. I will recommend you highly to others This management aims to please all who walk in for service or sales. All staff treat you as family from the popcorn staff to your customer service staff..kudos to all .. thanks for making my DAY an awarding but joyful experience thanks again BIG JIM
Mrs BM Hart
Top Reviewed Specialists At This Dealership
Pleased with the experience - Blessed
Since purchasing my vehicle I have always taken it to this location. Very pleased with the services I have received every time. I will always take my car to this location
The Toyota King - Annelle
Great dealership! Leon Poole - The TOYOTA KING is a great salesman! Kind, caring, and very patiently answered my 1001 questions. Everyone super nice. No haggling, pushy employees. I loved my Sonata Hybrid but good bye- I love my new Toyota Camry more!! Can’t wait until my daughter gets a Toyota. Thank you Leon.
Service Department is Questionable - Mike B.
Another disappointing service visit to Toyota of Newnan. I have written before about the lack of consistency by the service crew, and today was no exception. My third Toyota since 2006 and all service work has been done by the dealership, which should be a good thing, right?
However, when I take the time to inform the service writer that the two things that the service department consistently gets wrong, and then she takes the time to enter specific requests into the work order... how the he** does the service tech not do those two simple tasks?
For the second time, my air pressure on all four tires was low. The factory sticker says 44/45 and all 4 were set to 36 - again, a note was entered into the work order to set the pressure at 44. For the fourth or fifth time, the tech failed to properly secure my front skid plate after completing an oil change. This has happened repeatedly so again, the service writer entered a specific request to ensure the skid plate was properly put back on the vehicle. To my surprise, one bolt and washer were missing, which was very evident by the lone open hole without a bolt and washer.
The NEW service manager took my truck back into the service bay, and said he would "stay with the truck" to ensure all work was completed. I walk over, and he is sitting in his office. So much for saying he would stay with my truck, especially since I had some personal items sitting out that he said would be okay and in his sight.
Based on my experience, I now understand why there is a NEW service manager but, believe me, I was not impressed with the service department nor its new manager. I almost forgot... the bill was wrong by about $10 or so but he didn't even offer to correct it.
This is my closest dealership and, if I had another option for real QUALITY service, I would take it elsewhere. Maybe it is time to consider a swap to another truck brand because this dealership is consistently letting me down.
Poor Service - S Young
My 2017 Toyota Highlander's "tire light" appeared. I took the vehicle in on March 4, 2019 to determine the cause of this light being on. I received a call, indicating that the right rear tire needed to be patched. So, I paid ~$30-$35 to have this service completed. My vehicle was at Toyota for the entire day. Less than two days later, the tire light appeared once again. I ignored it for a few days because the weather dropped into the low 30's and I was once informed that a change in weather may trigger the tire light. However, after the weather warmed up and the light still remained, I scheduled another appointment to bring my vehicle back in. On March 18, 2019, I returned to have my vehicle inspected yet again. I was told that whomever patched the right rear tire did not patch it properly. I was not charged for this visit, but the inconvenience of having to bring my vehicle in twice (for the same issue) was an issue for me. Less than a day later, the tire light appeared AGAIN. By this point, I was very frustrated with Toyota. I called and demanded to speak with a manager. He (Andy Phillips) was not in the office, so I left a voicemail for Andy both on 3/18/19 and on 3/20/19. Today is 3/25/19, and I have yet to receive a return phone call from Andy or a representative at Toyota. I am very much disgusted by the service I've received at Toyota, not only for my Highlander, but also with my Avalon. I've been in the family of Toyota for 18 years, and this Thornton Road location continues to disappoint me.