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It was great doing business with Larry. He worked... - Philip
It was great doing business with Larry. He worked diligently to simplify the process of test driving and ultimately purchasing a vehicle. Larry showed great hospitality and helped me become acquainted with the nuances of the vehicle before leaving.
Top Reviewed Specialists At This Dealership
VW Brand Specialist
Leo Leyva has been my Service Tech for the past 3 visits... - Birch
Leo Leyva has been my Service Tech for the past 3 visits since Rose went to a new position within Jim Ellis. Leo handled my Touareg in a Timely Manner, with Excellent Quality VW Service and a Clean Vehicle returned. I was introduced to Leo thru Phil Coleman my Sales Consultant and now considered a Friend . I have purchased 4 VW's from Jim Ellis and considered it the only VW Dealer. I want to thank the whole team from the Greeter to the Technician who performed my service on 12/10/2020 ...Always Beyond Expectations....I Love My V-dub....R Birch
Sales and Leasing Consultant
Silvia was so helpful and so accommodating. She made the... - hgschippers19
Silvia was so helpful and so accommodating. She made the process so smooth and easy. I was able to get my dream car due to Silvia and her excellent customer service. She was a pleasure to work with!
I was interested in a Tiguan and spoke with Brian the... - Kheleesawyer4180
I was interested in a Tiguan and spoke with Brian the sales rep on Monday who confirmed the price to be $14,410 which was also the price listed on your website, AutoTrader and CarGurus. He told me the car hadn’t arrived yet and he would call me and send a photo once it arrived so that I could come in. Well when I call today to check in he asked if I wanted to come in and I then asked him about the price and now suddenly the price has gone up $7,587 and his only explanation was that it was a mistake and he then laughed and said “ you have to know that a 2018 wouldn’t sell for that low” I hung up and then called back to speak with the manger and was sent to a voicemail for someone named Josh and then someone entirely different called me back to say that he was sorry and that when the car came in it had transmission issues which was why the price was $14,410.. so basically you were trying to either sell me a car with transmission issues or this is a bait and switch. Either way I need to speak with someone who can actually do something because this is unacceptable and bad business on many levels.
I went into Stone Mountain VW to test drive the newest... - carolinablasian
I went into Stone Mountain VW to test drive the newest version of my car, the Jetta GLI Autobahn, and ended up leaving with one. Sung really helped me get a great deal on the vehicle, as well as making sure I wasn’t going to become financially unstable in the long run. From service to sales, I truly appreciate these guys!
In 2020 this Location decided to CALL THE POLICE ON 2... - Je
In 2020 this Location decided to CALL THE POLICE ON 2 BLACK MEN (MY COUSIN AND I ) BECAUSE WE REQUESTED A REFUND REGARDING A FRAUDULENT TRANSACTION they engaged. MY BROTHER WENT THERE TO BUY A CAR 2 WEEKS AGO. THE DEALERSHIP TRICKed HIM AND SOLD HIM A DAMAGED CAR FOR ALMOST 26000$ WITHOUT DISCLOSING ANYTHING TO HIM. WHEN HE GOT APPROVED FOR THE LOAN, THEY ADDED SO MANY FEES IN HIS CONTRACT WITHOUT EXPLAINING ANYTHING. MY BROTHER NEVER LEFT WITH THAT CAR INSTEAD, HE RECEIVED A BORROWED CAR WITH THE REASON THAT THEY NEEDED TO CLEAN THE CAR. OR THE REAL REASON WAS TO FIX THE CAR SO THE CAR CAN HOLD FOR A MINUTE AND BREAKS ON MY COUSIN IN A FUTURE. AFTER A WEEK MY COUSIN CALLED THEM TO GET AN UPDATE. WHEN HE CAME TO PICK UP THE CAR , He DROVE FOR ONLY 10 MIN ENGINE LIGHT ON , PROBLEM WITH TIRES, ACCELERATOR DIDNT WORK. HE GOT LUCKY BECAUSE THEY WERE NOT EXPECTING THE CAR TO BREAK THAT FAST. WE DECIDED TO CALL THE BANK AND CANCEL THE LOAN BECAUSE THE TRANSACTION WAS FRAUDULENT WITH THE INTENTION TO SELL A DAMAGE CAR AT A HIGHER PRICE TO THE CUSTOMER. WHEN WE WENT THERE TO GET THE DEPOSIT THEY BASICALLY THREATENED ME BECAUSE I CALLED THE BANK AND WROTE A BAD REVIEW. Instead of fixing the situation and give our deposit back the MANAGER DECIDED TO CALL THE CALL THE POLICE ON US THINKING THE CALL WOULD SCARE US LOL . WE WAITED PATIENTLY AND EXPLAIN THE SITUATION TO THE POLICE. I am proud of those police officers who handled the situation pretty well and forced them to give us our refund. I WILL STRONGLY ADVICE YOU NOT TO DO BUSINESS WITH THEM AT ALL. A BUSINESS WITH RACIAL PROFILING IS NOT A GOOD BUSINESS. This LOCATION IS FRAUD FRAUD!!! FRAUD!!!. I am going to screenshot this comment because you are deleting Bad comments to manipulate the rate of the review. STOP ASKING US TO DELETE OUR REVIEWS WE ARE ALLOW
I have a friend that works there and I went to trade my... - asewellsr
I have a friend that works there and I went to trade my vehicle in. I got there about 1:30 PM and it's now 5:53 PM and I still don't have a value for my trade in. They have the exact vehicle that I want to purchase but if it was free, I wouldn't want it from them any longer.
This is absolutely no reflection on the Sales Person.
Vin# 3vwjltat6dm616976 - Kelly
Beware if you purchase a red beetle vin# 3vwjltat6dm616976. I purchased this car for my soon to be 16 year old daughter on 7/15/18, for the next 3 months the car stayed in shop more than at my house. From day one I complained of a gas smell. Initially I was told it was because they had just filled it up, then on 2 occasions I was told they found the issue and it had been fixed. Other issues: a welded rim, badly plug tire, broken sunroof screen (that they kept at shop over a month to fix), unexplained loud noise that comes and goes... I was initially told I had a 2 year warranty after I purchased I was told by the. GM that it was for 3 months. I truly believe they held my car several times to eat up the warranty. Initially the GM was very apologetic about the issues I was having, he even offered to buy new rims for the car. The car has 20” rims. I opted for a backup camera and blind spot assist, since this is for my daughter who had just started to drive. Fast forward to November 4, 2018 2 weeks after I had once again complained about the smell and was told they found the issue and it had been fixed, my daughter nearly lost her life from carbon monoxide poisoning. She was admitted into the hospital. The next day I called the GM and left a vm about what happened. I didn’t hear back. I called the salesperson he set me up with a rental. I left several messages for the GM. Over a month and 1/2 past and the GM finally called only to ask me to return the rental because it had been sold. He went on to say they fixed the beetle. I explained to him once again how my daughter almost died and that I no longer wanted the car. He still didn’t apologize. He said he would called me back that evening but didn’t. A few days later he called and asked me to bring in the car but I was out of town. He let me know that he would give my money back for the car, probably because they had already sold it. Because I couldn’t drop everything and jump when he said (mind you I had been waiting to hear from him for over a month) he stopped communicating with me. He had a salesperson call and a sales manager. In the short conversation I had with him, he said a couple unbelievable things, 1. He said the gas issue came from adding the blind spot assist, really? That issue was there from day one and what does blind spot has to do with gas and 2. He said he had to have the car at the lot for 48 hours before he could give me my money. I had to remind him that the car had been at his lot for over a month so it’s well beyond 48 hours.. Maybe he thought I was gullible or just dumb. Worst experience ever. Never met so many people in one business that lack integrity. I was told the check would be ready when I got there (I stay over an hour & 30 minutes away), surprise it was not. He had no intentions on giving me the check that day. The night around 9:30 the sales manager brought it out to my house after I explained everything that had happened. He seemed like a very nice person. I hope this place does not corrupt him.
Jim Ellis Volkswagen Kennesaw
Internet Sales Manager