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Troncalli has a fantastic team. Mirtha, Kash, and Eric... - CHeyden
Troncalli has a fantastic team. Mirtha, Kash, and Eric got the deal done quickly and efficiently. I will be back when I am looking for my next vehicle.
Top Reviewed Specialists At This Dealership
Internet Sales and Leasing
Purchase was easy, quick, never felt like it was a burden... - garealestateguy
Purchase was easy, quick, never felt like it was a burden to do business with me. Thomas was easy-going and never felt like he wasn't being himself with us. Told us how it was, never lied about things just to make the sale.
We had the best car buying experience ever with this... - kbarger
We had the best car buying experience ever with this dealership. Christian was fantastic. He was very knowledgeable about the van, and we did not feel any pressure to make the purchase. He was very patient with us even when we asked for him to explain something multiple times. He provided excellent customer service and has checked in with us since our purchase. I recommend him to anyone looking to purchase a vehicle.
Hindsight is always 20/20, and I wish we had purchased... - Jason Laney
Hindsight is always 20/20, and I wish we had purchased here. Even after we purchased from another dealer Ryan Bills is proving to be a standout salesman. The fact he has reached and even answered some questions about the Ram we bought means a lot. This also means he and team at Hayes will be receiving all the business I can send them. If you’re in the market go visit them.
Internet Sales Manager
Internet Sales Manager
Every thing was that the people that change my oil did... - turbo721480
Every thing was that the people that change my oil did read where it said to use the oil that I had in the van. Other than that every thing was fine.
Jeffery is awesome great personality. He made sure I was... - rosa.chamblee
Jeffery is awesome great personality. He made sure I was taken care of as well as my car. He also took the time to explain to me what was wrong with my car. I was thinking off one thing and it was another.
My vehicle cut off on me while driving Friday, January... - Brochelle25
My vehicle cut off on me while driving Friday, January 22nd. The battery and check engine light came on and I could not crank the car back up. My husband pushed it to a shopping center and I had it towed to Akins Ford in Winder (of which I have been a repeat customer for years) to be serviced.
The service department at Akins Ford in Winder put me and my family through an extreme inconvenience for over a week due to their lack of care and concern, specifically from service advisor Scott Tackabury. Mr. Tackabury displayed a great amount of unprofessionalism and inadequacy in customer service skills. He also disregarded the COVID-19 pandemic and did not wear a mask during any of our interactions. The completion of repairs on my vehicle was scheduled to be on Wednesday, January 27. Mr. Tackabury informed me that I would be able to return and pick up my vehicle on that evening. Prior to that conversation, he failed to mention that he would be taking that day off, preventing my vehicle from being serviced due to the fact that no other service advisor had information on my vehicle. He also did not inform me that, the part that was ordered for my vehicle’s repair had not even been shipped at that point. Because Mr. Tackabury was not working that day, no further details could be conveyed to me on the status of my vehicle or the parts needed to repair it. Akins Ford in Winder dropped the ball on communicating with me, my husband and Scott Tackabury to make sure they stuck to their word on having my repaired vehicle returned to me on the day agreed upon. This could have been avoided ahead of time and remedied during the incident. The following day when Scott returned back to work, I received a text message (from another employee named Norma) informing me that my car was finally ready for pick up. Upon arrival, I was informed that all repairs to my vehicle had been completed and there were no other issues. I cranked up my car and turned on the AC/Heat and the car completely cut off. The battery and check engine light came on again. It was not fixed. Mr. Tackabury informed me that the A/C compressor is bad and in order to allow my vehicle to operate without it, he needed to remove the relay so my car wouldn’t turn off once I pressed the AC button. Instead of apologizing for demonstrating a complete oversight of another problem with my vehicle, he said I would need more repairs and would have to come out of pocket to receive another service. He told me the AC Compressor was the only problem with the vehicle at this point. Scott declined assisting me and my husband with immediate services on the vehicle and told us nothing more could be done for us except to buy another part and pay again for more services. Mr. Tackabury refused to reach out to the service Manager Jason Setser or Assistant Service Manager Brandy Hayes, to resolve the issue my husband and I faced at this point. Scott displayed a lackadaisical attitude toward the predicament that we faced and refused to offer any assistance for our extreme inconvenience. The following morning Scott called me and told me there were actually MORE repairs that needed to be made on my vehicle and that it would be another $1,400 to fix everything. At this point I was beyond infuriated with Akins Ford as a company and Scott Tackabury. My husband and I were baffled by his display of an egregious lack of communication, incompetence, negligence and disregard for our tremendous inconvenience despite being loyal customers.
I always buy my cars from this dealership which happened... - Johnsontaylar1
I always buy my cars from this dealership which happened to be family owned!! Terrei Miller was my salesperson! She was patient and very kind all throughout the deal, she even purchased lunch and was there every step of the way. I appreciate such a wonderful experience yet again
Really wish I could give this dealer a zero rating. This... - Jmontanari
Really wish I could give this dealer a zero rating. This continues to be the worst car buying experience of my life. For the second time, my wife, infant son and I have been left literally standing in the cold at Carmax Norcross when they did not honor a curbside appointment made and verified by multiple staff. After being told I would receive documents to sign electronically I never did and we've now been waiting an hour for everything to get re-sorted. We are apprehensive to go inside as staff and customers alike are unmasked (see photo). And naturally there are no benches or seats outside. Will be eating a very late dinner with a fussy baby yet again, thanks Carmax. STAY AWAY AT ALL COSTS!!!
I tried to purchase a 2020 Grand Cherokee that was used... - jdschrack
I tried to purchase a 2020 Grand Cherokee that was used as a program car and was listed for 43,999 on cars.com. When I tried to work out the deal they offered me $10k under KBB for my trade and said "We offered a fair price for your trade, as we are selling the Grand Cherokee for almost $10,000 less than MSRP."
AVOID this dealership at all costs!
Palmer Dodge Chrysler Jeep Ram
Troncalli Chrysler Jeep Dodge Ram