Pleasant experience at Franklin dealership - luribedmd
Knowledgeable people working on your car or truck
The courtesy was impressive
Service was done quickly and well
Did noe expect my truck to be washed
Top Reviewed Service Specialists At This Dealership
Excellent Service - Terry
I took my car in to get my AC fixed. It was handled immediately and professionally. Everyone is so friendly and helpful. Greg, in the Service Department, is the greatest.
NeSmith Chevrolet has a fantastic Service Department! - Carol Fischer
I brought my car in late one Sunday night (December 3, 2017) and parked it out back, then used the drop box for my note and keys. Matt Blocker had suggested that I do this the very next time that the ongoing problem occurred, so that they would be able to read the codes before the battery was jumped off. They have been working on this problem for several months. (Once on July 11, 2017, and again on November 13-15, 2017.) In following Matt Blocker's instructions, he and the service department were actually able to determine the specific problem and fix it this time! I am so happy and impressed!! Thanks to all of you for making sure that you fixed it right! For the first time in a year, I am confident that I won't be stranded again! (The problem first occurred in Rome, GA, on December 30, 2016 through January 3, 2017, and Riverside Chevrolet claimed to have fixed it. I continued having the problem again in July and also November, and then again recently.) I appreciate the great people at NeSmith for insisting on doing it right! Thank you, Carol Ann Fischer
Fast and friendly - Jb217
Great service and huge waiting room friendly customer service waiting time is short clean bathroom with drinks and snacks available for you whenever you want
Oil change - Joker
Service was well done, and fast. Wait time was a little long, but maybe it was just busy.
I needed an engine air cleaner but they had none in stock. In their defense no body else has one either
Quick, Fast Service - grandma1
I was very surprise at the timeliness of the service. Usually you get ready for a long wait when it comes to auto service but surprisingly not this time. I really appreciate not having to spend my afternoon waiting for my car to have an oil change. Good Job!
Horrible rude service center - PStokes
Rude service department. First thing out of their mouth was we are a week out for any service. When I asked for a price for a service they gave me a number off the top of their head which was 600.00 higher then Another dealership did it for with oem parts. Everyone was rude and grumpy. I also noticed the old service manager from the Chrysler dealership walking around aimlessly. He was a joke there and more then likely a joke at Vaden. I’d rather drive to Savannah or Jax to get service then deal with lazy, rude and disrespectful employees here locally. I guess I shouldn’t of mentioned the warranty work that was needed. Maybe they would of been able to fit me in. Who knows.