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Jennifer Richards goes above and beyond Consumer Service... - Theresa P
Jennifer Richards goes above and beyond Consumer Service Department in All Areas. She Ensures All the work is Properly done. 10 Star Rating if allowed
We stopped in to look at a used 2020 Cadillac XT6. We... - lmt729
We stopped in to look at a used 2020 Cadillac XT6. We liked the vehicle, the salesman was polite, professional & knowledgeable, negotiated a price that we were ok with, so we made the deal on that Monday and told them we'd be back on Friday to pick up the car as we had to get money moved/covered. They told us to write a check and they would hold it until Friday, but we were free to take the car. Great, right? They cashed the check on Wednesday. We were overdrawn well into the 10s of thousands of dollars. When I reached out to the finance manager, Carl, he apologized and said it was an accident and that they would take care of any fees I incurred. How about the hit to my credit??? I had to spend the better part of the morning trying to cover this check and incurred fees associated with this. That was Jan. 13th, 2021. I let Carl know the amount to be reimbursed. I'm still waiting to be reimbursed. I reached out to Carl again Feb. 8th, 2021. He was going to get with the "office manager" and forward their response to me. Still waiting. I would think this would be a really easy thing to take care of , not to mention the right thing to do. This whole experience with the finance department has been a nightmare. As a business owner that purchases several vehicles every year I will never do business with this dealership, or any of it's sister stores again. I will also encourage my family and friends to never shop here.
.My review to Jeff FenderBuick GMC Cadillac dealership. - memeb67
The Dealer ship is a very clean and nice place and the employees are all very friendly and helpful. the shop is very clean. There waiting room is very nice and clean.
Sales staff is great! Everyone in sales is friendly and... - Cory
Sales staff is great! Everyone in sales is friendly and knowledgeable of the cars and trucks they are selling. I used Jeff Jones to sell me the last 3 vehicles. Teri underwood in finance is great as well! She talked me into an extended coverage on my first vehicle and all since and glad she did! I had to go in for a water pump base warranty was up but since I had the coverage I only had to pay $100
Vehicle Service - plunderkay
Excellent service, as usual. Personnel are always great and very accommodating and friendly. As long as I get this manner of service, I will continue to use this dealership.
I was charged $70 for aftermarket belt that cost $12... - shsalib
I was charged $70 for aftermarket belt that cost $12 outside, 400% markup + $90 to install the belt.
The tech left his greasy finger prints on my headliner.
I wrote to the dealer and they said they will look into it and that they will detail my car and get rid of the grease on my head liner but they never did, I sent two emails to Joedy Tidwell the service director asking when can I take my car in and got no answer.
scheduled regular service - bblok454
couldn't get my escalade to dlrship,,so servive director,mike marifino brought me a cadillac to drive and took my car in for service.brought it back washed,serviced andoffered 2 recommendations to avoid problems in the future.BEST TREATMENT I'VE EVER HAD....PERIOD.THEY CARE ABOUT THEIR CUSTOMERS AND PROVED IT TO ME.I NEVER ASKED THEM TO GO THIS FAR,JUST WHAT THEY DO.