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Had a great experience working with Bill! The team at... - pari.kemp
Had a great experience working with Bill! The team at Volkswagen made buying a car easy and very straightforward! Would recommend to anyone looking to buy a car. I’ve only had Volkswagen and looked forward to purchasing another. Glad it was easy and hassle free!
Dropped 09 Eos off for service in June 2020. Had an... - Fiona
Dropped 09 Eos off for service in June 2020. Had an issue with leaking frame on the passenger side (2nd time, same side). As of 1/12/2021 still don't have the car back. Last inquiry about the status we were told the leak is fixed, windshield wiper arm needs replacing. Jack Ingram VW has had the car for 7 months without a good explanation why.
I purchased a Volkswagen Atlas today from Heritage... - M Reynolds
I purchased a Volkswagen Atlas today from Heritage Volkswagen in Union City, GA, and the salesman and financing staff were top notch. Their customer service was impressive and I will definitely recommend this dealership.
In 2020 this Location decided to CALL THE POLICE ON 2... - Je
In 2020 this Location decided to CALL THE POLICE ON 2 BLACK MEN (MY COUSIN AND I ) BECAUSE WE REQUESTED A REFUND REGARDING A FRAUDULENT TRANSACTION they engaged. MY BROTHER WENT THERE TO BUY A CAR 2 WEEKS AGO. THE DEALERSHIP TRICKed HIM AND SOLD HIM A DAMAGED CAR FOR ALMOST 26000$ WITHOUT DISCLOSING ANYTHING TO HIM. WHEN HE GOT APPROVED FOR THE LOAN, THEY ADDED SO MANY FEES IN HIS CONTRACT WITHOUT EXPLAINING ANYTHING. MY BROTHER NEVER LEFT WITH THAT CAR INSTEAD, HE RECEIVED A BORROWED CAR WITH THE REASON THAT THEY NEEDED TO CLEAN THE CAR. OR THE REAL REASON WAS TO FIX THE CAR SO THE CAR CAN HOLD FOR A MINUTE AND BREAKS ON MY COUSIN IN A FUTURE. AFTER A WEEK MY COUSIN CALLED THEM TO GET AN UPDATE. WHEN HE CAME TO PICK UP THE CAR , He DROVE FOR ONLY 10 MIN ENGINE LIGHT ON , PROBLEM WITH TIRES, ACCELERATOR DIDNT WORK. HE GOT LUCKY BECAUSE THEY WERE NOT EXPECTING THE CAR TO BREAK THAT FAST. WE DECIDED TO CALL THE BANK AND CANCEL THE LOAN BECAUSE THE TRANSACTION WAS FRAUDULENT WITH THE INTENTION TO SELL A DAMAGE CAR AT A HIGHER PRICE TO THE CUSTOMER. WHEN WE WENT THERE TO GET THE DEPOSIT THEY BASICALLY THREATENED ME BECAUSE I CALLED THE BANK AND WROTE A BAD REVIEW. Instead of fixing the situation and give our deposit back the MANAGER DECIDED TO CALL THE CALL THE POLICE ON US THINKING THE CALL WOULD SCARE US LOL . WE WAITED PATIENTLY AND EXPLAIN THE SITUATION TO THE POLICE. I am proud of those police officers who handled the situation pretty well and forced them to give us our refund. I WILL STRONGLY ADVICE YOU NOT TO DO BUSINESS WITH THEM AT ALL. A BUSINESS WITH RACIAL PROFILING IS NOT A GOOD BUSINESS. This LOCATION IS FRAUD FRAUD!!! FRAUD!!!. I am going to screenshot this comment because you are deleting Bad comments to manipulate the rate of the review. STOP ASKING US TO DELETE OUR REVIEWS WE ARE ALLOW
NEVER BUY HERE Sold us a lemon, refused to even look at... - tbutler_lpc
NEVER BUY HERE Sold us a lemon, refused to even look at it. Complained to salesman same day and week we purchased after driving. They also didn't show us the Carfax, they kept promising to show it and saying it was printing. I let it slip my mind and we ended up paying double for a car with an engine problem. NEVER GO HERE!
Disappointed!! - becca
Before purchasing I was leasing.
Six months ago I purchase a 2013 Jetta diesel it had just arrived in Dothan that evening ,they let me drive it home for the night, the next day I had to take it back for inspection I noticed bad tires but Chris the manager would not let the service department change out the tires. Yes I did sign all paperwork but i feel like a used car should be inspected in detail from a big corporation like Volkswagen and if something needs to be replaced do it without and charge to the customer, it's not like I did not purchase the vehicle!!!
Owners of Dothan Volkswagen needs to do employee evaluation!!
Poor service, poor location, no pride... - John Galt
Bought a car here at a better price than dealer in Warner Robins, but have repeatedly gotten poor service. Took car in for 30-day check, employees standing around smoking or on computer playing, only one service writer, work got done, but detailer did poor job; in fact top of car and hood had circular scratches like the rag had been dropped on the ground. On another occasion had work done on car, but found it was not done when I got home as I had marked consumable parts that should have been replaced. Recently my salesman called me, said he'd quit and was working somewhere else, so I rode past VW dealership - like a graveyard. I realize brand is having some problems (diesel), but there were hardly any cars, only one salesman, employees standing around smoking - just no pride. Sorry to say a reputable dealer like Jackson bought his brand at a bad time and has been stuck with a poor staff culture. I think it would be best it dealer merged over on Subaru or Mercedes lot and that facility and staff were utilized to sell VWs and fire everyone over at Eisenhower location.
Above and beyond - cleonidas
I was on the market for a car and found this jetta 09, the salesman Mr Sim Thomas to put shortly "spectacular" this man went above what normal salesman would do and accomplished wonders.
Buying a car - Joseph55
Just got done buying a used car from Volkswagen of Macon. Was a great experience great people great service. Great selection of cars everyone was very friendly and willing to work with you I would highly recommend them