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Excellent - Maddie12
The service representative Devin met me at the car when I pulled up to the service department without hesitation. She introduced herself, confirmed what my appointment was for, walked me through what was going to happen and how long it would take. She also recommended a place to eat breakfast while I waited. She is very professional and customer friendly.
False Advertising - CarG600360
Before I begin, 5 years ago I went to this dealer to sell an 05 911S 997 and buy a new A3, these guys offered me $23K for my garage kept low mileage Porsche, BMW offered $34K & Brumos (before Fields destroyed that Porsche dealer) gave me almost $40K. Orange Park audi is the worst dealership in the area, worst trade in value and worst staff. Do your research on your trade because they will low ball. I thought the bad service was a Hanania thing but we bought a New 2018 QX60 last year at their INFINITI dealer and those folks were sooooooo professional. Audi OP, not the case, you'd think you were dealing with belligerent, unpolished and disrespectful folks at 4am in a dive bar. They refused to honor their "guaranteed" advertising to buy your vehicle at KBB highest eval. Their Ad was a legit PPC Ad via google. These people were so rude and insulting, I'll spare the details but to give you a hint, the "manager" Garrett sat in ear shot of me watching Golf the whole time I worked with my sales person, he was about 15 feet from her desk. When Ashleigh, my sales person, went to get Garrett, he said, one sec, let me finish watching this round and made me wait 5 minutes. Finally, Garrett Clark came over and told me he listened to my conversation & would give me 16K for my car unless I bought a car which he would give me $3000 more, the KBB on my car was 21K and they refused to appraise it and honor their advertising. complete xxx experience, made no sense and I was treated disrespectfully. I have reported them to the FTC and advise to other shoppers to avoid this place.
Audi of Jacksonville Service - Erik V.
Jessica at Audi of Jacksonville service dept. Was extremely helpful when I brought my vehicle in for a recall along with some other maintenance stuff. She kept me updated the entire time and even took the time to provide me with a rental vehicle. I appreciate her professionalism and her being very informative about all that was done on my car. I recommend visiting with her if you ever need anything done on your Audi.
Returning Customer - Luis Graterol
My Audi reached the end-of-lease cycle. I got the replacement supported by Frank deWilde. The process was quick, flawless and clear. Cameron Day also supported during the delivery process. Very happy with the support and with the vehicle