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Easiest Car Purchase Ever - Bob Z
I had researched the 2020 Subaru Outback online and had a strong idea of the fair market value of both the new vehicle as well as the value of the vehicle I was trading in. I had downloaded the test drive offer and was contacted by Erin Jacobs in Customer Service to arrange a time to come in to the dealership. When I arrived at the dealership, I was met by Bruce Holmes and he asked me a few questions and then we selected a 2020 Subaru Outback Limited Edition. Bruce was very well versed in how to setup and operate the latest technology. This knowledge really helped convince me during the test drive that this was the car for me. After the dealership evaluated my trade in, I was presented with a set of numbers that were exactly what I expected for both my trade and the new car. The transaction then moved on to the finance department and Ryan Munro presented me with a variety of financing options and warranty plans. This part of the process was very efficient and informative. I walked out of Ryan's office with a clear understanding of what my warranty will cover and how much I will pay for the car over the length of the loan. Once the paperwork was done, Bruce introduced me to the service team and then helped me set up some additional Starlink capabilities and paired it with my cell phone.
Top Reviewed Specialists At This Dealership
Certified Subaru Sales Consultant
Riding High - Fred
Order a new Crosstrek and everything went smoothly from the first phone call and email exchange to the pick-up. Angel was our salesperson and he has done an awesome job!
2019 crosstrex premium sold to us by Garritett w reddish - not happy
ON october 28 2019.. i took my mother to look at suburas .at biil bryan subaru in leesburgerg .. this was not her her first choice of a new car . but it it was mine ..for her to be safe in .. mr garritett reddish can right out out to help help us .he anwerd
all our qustions and helped her find the best car to fit her .. not sell her most high priced ..A PLUSE.. YOUNG MAN ...WE BOUGHT HER A 2019 CROSSTRAX ..AND SHE LOVES IT MORE THAN ANY CAR SHE HAS OWND .. EVERYONE AT THIS PLACE WAS NICE AND VERRY PERFESSTIONALE.. FIXING TO COME BRING MY CAR AND TRADE IT IN TOO ALS
Very friendly and professional. Service team was great!... - Marcia.deglo77
Very friendly and professional. Service team was great! Really happy about the visit.
Team was great to work with. Got in and out in good timing. Happy Thanksgiving!
Great Customer Service! - Nelly
Bob Hendrickson is the BEST! He was quick to respond to our email inquiry and we put our vehicle lease together over the phone in one afternoon. No haggling, we just told him what we wanted and our price range and Bob made it happen. We drove to Gainesville the next week and everything went smoothly!
Gene McMahon - Tigerlilly
I had previously purchased a vehicle about five yeas ago, and after a recent accident, I decided to return to the same dealership that took care of me the first time. Gene was very courteous, heard my story and was determined to help me get the best vehicle that fit my needs. I was able to upgrade to a larger vehicle, with little difference in monthly payments compared to the smaller car I had, and with all the safety features that make driving after my accident anxiety free. Thank you to Gene, and everyone that helped assist getting me back onto the road.
Attention to Detail - Decade09
I went to the Subaru of Orange Park for their late service dept. hours I needed to get a 2nd opinion of the work on Subaru of Jacksonville on the headlights and for a wheel alignment and complementary overall check. I was satisfied with their results. Both Subaru dealerships offer free car wash after each service. I am more satisfied with Subaru of Orange Park's more attention to details of actually doing a great job of car wash and vacuum more than Subaru of Jacksonville. I have been rotating my time between the 2 dealerships. Subaru of Jacksonville I typically go to because it's closer to home and I use to work at the beach, but now I can spend some time at Subaru of Orange Park since my new job is at Downtown. I've been to Subaru of Orange Park twice. Their prices for service is a little more expensive, but won't mind price matching Subaru of Jacksonville within reason just as long as they're going to have longer service hours than Subaru of Jacksonville because I don't always to use my PTO from work just for car maintenance that Subaru of Jacksonville don't like to stay open late.
Got a good vehicle at a good price, with good service. - Desert-man
It is true that people tend to leave a review when they have a bad experience and not say word when they have a good one. I had a good experience with Volvo of Ocala and would like to set the record straight about them.
They are not perfect, just like no dealership is perfect, but they do care about the customer's experience and they do offer some great deals. Rob, the sales manager, went out of his way to try to make sure that my experience was a good one. I would buy from them again and recommend them to anyone wanting to purchase a new or used vehicle.
Subaru Express Service Advisor
Subaru of Jacksonville
Don Mealey Sport Subaru
General Sales Manager