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Zero customer service - Mikepsr
They sold me 3 300hp’s they installed at local marina. Engines are a nightmare and they won’t help me! Sales manager said your on your own!!
I spent almost 70 thousand dollars with Diamond marine. My boat is too big to trailer and the sales manger said “you get it here and we’ll look at it”
I once again explained my situation and he said he would not send a mechanic 7 miles away to my marina. Diamond marine is a Crap dealer that is only interested in selling motors, piss poor customer service! They suck, if you have an option find another dealership!!!!
After this visit I would rate very high the sales person... - aturisch
After this visit I would rate very high the sales person I dealt with (Mukesh Bharadwaj) . He was very nice, funny, and, what's more important, went out of his way to please the customer. Any dealership to have him is lucky. Unfortunately, not this dealership. After spending a few hours reviewing the car, we've been transferred to a "sales officer" to finalize the deal. He informed us that, in fact, there's a $500 fee that applies to us, which was not mentioned to us before. When we tried to reason and, maybe, come up with some solution, he called in the gentleman by the name of Jim Bryan or Bryans, who told us to complete the deal now or get out of the office and into the lobby. We weren't ready to finalize the deal, so we did that. After we've tried to approach a sales manager (Tim), mr. Bryan showed up again, saying "Don't answer them! We don't want their business!", and to us "Leave, now!". What can one say after that?Never would visit that dealership again, they try to hit you with hidden charges at the end of the process.