Service visit for minor repair on 2016 Camaro SS - Camaro6
Service advisor was quick, knowledgeable and courteous. He knew of a potential issue based on symptom recognition and GM TSB. He didn’t beat around the bush.
I understand that warranty work isn’t big money for a dealer. But he treated me like it was an out of pocket expense.
Next door I went to the Cadillac dealership to pick up my loaner car and had the same experience. Treated well.
Thanks for a great visit. I will be back for tires when my new wheels come in.
Top Reviewed Service Specialists At This Dealership
Nail in Tire and I just pulled in with no appt. Super! - Donnawithasmile
Walked in there without an appt and Luis was FANTASTIC! Fast, Efficient, Professional, Service with a Smile and he washed my car too...Luis is GREAT!!!
Assistant Service Manager
Parts Front Counter
Excellent Customer Service-Gerard White was exceptional. - BenjaminSilver
Always feel like you are being treated fairly and with excellent care. The quality of service is always a notch above. You can tell they care a great deal about their customer.
Service Par Excellence - Tina
I have been a "devotee" of Delray Buick for over 30 years though many name changes, and have found their staff, and service always exceeded my expectations. Not only are they reliable and professional but I have never been pressured to purchase something for my many Buicks that I didn't need. My current service advisor, Bob Heinsohn, treats me with the utmost respect and makes me feel like I'm a member of the Buick family, not just someone who has purchased multiple Buicks over the years. I have always and will always take my Buicks to Delray Buick. Thank you, Tina M.
Suspicious cover up - Patricia Daniels
Had damage to right front door. Job done beautifully!!,received my car back in two days. Work sheet indicated right side passenger side. When I picked up my car on 11/28/17, back fender was damaged. I'm sure this was done at the body shop but I can't prove it. I think work sheet was changed when I left. Wish I made a copy indicating circled work to be done. I place my wallet in truck each morning and I would have seen this damage below the trunk. But its my world against the company. I should have walked around my car before leaving it. Work done at 21400 NW 2nd Ave, Miami Gardens Florida 33169 on 11/27/17 with Gaby. Other than this mishap I will always bring my damaged car to Lehman. But I learned a costly and valuable lesson. Ask for a copy with circled work on areas of your car. And do your walk around yourself. Now I have to make another costly appointment to get the area below the trunk repaired
Mrs Patricia Daniels
Service Department not what it used to be - ibelt
Today was not the first time I had to return to the service dept regarding a service not done satisfactorily. They have left my oil pan loose, lost my wheel lock key and car came home with a new problem it did not have. All of these on separate occasions. Had to return to have fixed and/or replaced. When they lost the key to the lock on my wheels, they did not even tell me. I found out once I was home. They had to replace all of the locks due to new key. Anyhow, today I returned because I took my hummer h3 for an oil change. My car came home with my oil lamp light on and the alarm going off while it was lit. My car was not doing this. So they asked me to bring it in today @ 9am. The tech said they were not able to even look at my car until maybe late Friday so I would have to leave it. However, the diagnosis fee was $290. I inquired as to why I would pay for something they caused and he said he would speak to the manager, Gus. Gus refused to waive fee unless I committed to having my car repaired there. Well why was I there in the first place. Gus seems to have forgotten where he came from and that before he became the Service Director he was my service advisor. All of a sudden he thinks his xxxx don't stink and does not even have the audacity or time to come speak to his long time customers. We he can suck up his $290 diagnosis fee because he knows that on at least 3 occasions I have had to return after having my car serviced. Way to lose a customer Gus!!
An auto accident is, for most people, a frightening... - JLALLEN
An auto accident is, for most people, a frightening experience. My BMW 750LI, with every "Bell & Whistle," affords me extraordinary "JOY;"the BMW advertising agency hit it right on the head recently when this campaign was introduced. BMW is very special;I realize now, that it is not just the BMW vehicle, but the entire experience. Pior to an auto accident, I always looked forward to going to this dealership for service, and, while having free coffee, Starbuck's at that, just meander visiting the parts department (by golly, I always purchase something such as the BM Championnship shirts, wallets, key chains, about twenty caps, Clothing, cast replicas, of the 750LI, And, visiting with the personnel afforded me the opportunity to feel so very special, almost like visiting a five star hotel. Well before the most recent ad campaign, I was filled with JOY;oh, my, what a joyous occasion. My eexperience at the Lauderdale Collision Center has beren unique!!!!!!! Typically, in my opinion, visiting a collision center previously has been the least glamorous, most fearful, least pleasant, most anoying experience with all vehicles other than BMW. Doubtless to say, customers are in a much different frame of mind when their "Baby(BMW") is damaged and, the customer, in most cases, is recovedring from an injury of one sort or another. My experience has been nothing but fantastic!!!!!!!I believe that Mr. Steve Suppo, the Manager, Mr. Richard Simms, the Associate Managder, & especially, Omar, the chief Technician(he should be promoted if he is not in this position already,) appear to LOVE what they do. They are a reflection of Mr. Steve Suppo. I think that, if I were the President of BMW, I would get off my Butt, visit them, and tell them personally what great l;pove they are affording your customes. As a matter of fact, I would have all sales personnel visit the people I have mentioned for a few days and learn. Other things beding equal, such as BMW being "The Ultiomate Driving Machine, the BMW total experience, etc., it is the people mentioned, doing the most difficult job of all, personally, who have solidified my desire to purchase only BMW forever and to make certain that I tell at least one person every day about BMW, and only Lauderdale BMW. Incidentally, I drive many miles to visit this particular agency and, I always will. Thank you Holman Family;you have "Got It Right!"