Auturo service rep at Keith Pierson - David Thompson
I was very please with the service I received even though I stated to my wife we wasn't going back due to the first time there 3 months ago but definitely a change in customer service by Mr auturo service rep really change my mind frame of staying here at Keith dealership the service the honesty, estimated time car will be done technician and service rep auturo test drove vehicle with me to make sure everything was ok trust me nice service no long long wait best service in a while thanks auturo your the best..
P.s if you have a Chevy take it to Keith Pierson in homestead and ask for auturo best service rep..thanks again God bless
David G Thompson approve this message
Top Reviewed Service Specialists At This Dealership
Great Service Advisor - Gilbert Izquierdo
I had routine maintenance done today at Bomnin and my service advisor was Yenisley Llovet. She took care of my appointment very promptly. She kept me informed and my car maintenance was completed promply. I recommend Yeni when you need service at Bomnin Chevrolet.
Great customer/advisor services - BettyB
One of the most important things in working with people is the ability to listen, my advisor listened and worked with me to address all my issues and have them solved. Excellent service.
Like the old days - Carrier38
I really enjoyed the service and with how things are today in this world of poor customer service I enjoy being taken care of and giving my business to people who still believe in customer service
Service - Mini730@gmail.com
Great customer service. Service agent Reese always makes you feel welcomed and does an excellent job communicating and provides excellent advice. Definitely recommend autonation to my family and friends
Don’t go here unless you like wasted time and broken promise - Mikecapp
Every time I come here it’s something else!! Absolute WORST customer service (mainly the service managers who didn’t seem to care about the burden they put on people) and I will NEVER buy a vehicle or service plan here again.
This is my third time coming WITH an appointment and told they didn’t have a loaner for me. The warranty I purchased from Autonation is supposed to cover a rental car for me and I told them that.
Then I was dropped off to Budget for the rental. Budget was honest and told me they don’t know why Autonation dropped me off there because they have told them not to because they no longer work with them because they have had too many problems and they don’t ever pay them. The Budget rep took me back to Autonation and they told me there is nothing they could do to help me.
They are short staffed upfront and the girls that were here seemed so stressed out because every customer had issues and complaints on the crappy service they have received.
I can’t even take my own car back because it is not working. My kids start school tomorrow and Autonation keeps telling me there is nothing they can do.
WORST EXEPREINCE AND MY LAST TIME EVER with this company.
Terrible service and repair - TiffanyB
My family and I have been loyal customers to this dealership for several years. However, after my experience today I will never return to this dealership. I will also never purchase another Chevy. I own a 2011 Chevy Cruze with under 50,000 miles. I came in last month with a coolant leak. I was assisted by a gentleman by the name of Jorge Garcia. He told me Chevys are terrible buys as they frequently suffer from coolant leaks. He checked the car and told me the leak was caused by a leaking hose. He fixed the hose and I was charged $191.85. Within 24 hrs, the check engine light came on again and advised that the car was overheating due to the coolant leak. I returned the car to the dealership. Jorge Garcia was again assigned to work on the car. Jorge check the car and told me it was a different issue causing the leak and I would not be charged for service because this issue was actually covered under the policy. I was pleasant and understanding. I returned today to pick up the vehicle. I requested my money back for the last visit to the dealership (given the coolant leak was clearly not a fixed). The cashier called Jorge Garcia, but when he answered the phone he told her he was too busy and to just tell me that I wasn't going to be returned the money. The cashier then spoke with her manager, Raul Morales. Raul came out and advised that the Chevrolet dealership would not refund the money because Chevys are known to have coolant leaks and it is normal to have another coolant leak within 24 hrs after a repair by the Chevrolet dealership. He then implied that I was lying about having a coolant leak within 24 hrs as I had not come back to the dealership the very next day. I was shocked. (Note, I still have receipts for the coolant that I had to purchase the very next day.) I had to explain to him that I work and the dealership is far away from my job. He told me he would speak to his manager Henry Pinillos. Within 5 minutes he came back and told me that Henry said the Chevrolet dealership would not return my money. Henry hid in his office and never came out to speak with me. I've never been more shocked by poor customer service. Congratulations AutoNation Chevrolet Coral Gables you made $191.85 and have lost several loyal customers today. I will continue to tell friends and family about this experience.
An auto accident is, for most people, a frightening... - JLALLEN
An auto accident is, for most people, a frightening experience. My BMW 750LI, with every "Bell & Whistle," affords me extraordinary "JOY;"the BMW advertising agency hit it right on the head recently when this campaign was introduced. BMW is very special;I realize now, that it is not just the BMW vehicle, but the entire experience. Pior to an auto accident, I always looked forward to going to this dealership for service, and, while having free coffee, Starbuck's at that, just meander visiting the parts department (by golly, I always purchase something such as the BM Championnship shirts, wallets, key chains, about twenty caps, Clothing, cast replicas, of the 750LI, And, visiting with the personnel afforded me the opportunity to feel so very special, almost like visiting a five star hotel. Well before the most recent ad campaign, I was filled with JOY;oh, my, what a joyous occasion. My eexperience at the Lauderdale Collision Center has beren unique!!!!!!! Typically, in my opinion, visiting a collision center previously has been the least glamorous, most fearful, least pleasant, most anoying experience with all vehicles other than BMW. Doubtless to say, customers are in a much different frame of mind when their "Baby(BMW") is damaged and, the customer, in most cases, is recovedring from an injury of one sort or another. My experience has been nothing but fantastic!!!!!!!I believe that Mr. Steve Suppo, the Manager, Mr. Richard Simms, the Associate Managder, & especially, Omar, the chief Technician(he should be promoted if he is not in this position already,) appear to LOVE what they do. They are a reflection of Mr. Steve Suppo. I think that, if I were the President of BMW, I would get off my Butt, visit them, and tell them personally what great l;pove they are affording your customes. As a matter of fact, I would have all sales personnel visit the people I have mentioned for a few days and learn. Other things beding equal, such as BMW being "The Ultiomate Driving Machine, the BMW total experience, etc., it is the people mentioned, doing the most difficult job of all, personally, who have solidified my desire to purchase only BMW forever and to make certain that I tell at least one person every day about BMW, and only Lauderdale BMW. Incidentally, I drive many miles to visit this particular agency and, I always will. Thank you Holman Family;you have "Got It Right!"