Service visit for minor repair on 2016 Camaro SS - Camaro6
Service advisor was quick, knowledgeable and courteous. He knew of a potential issue based on symptom recognition and GM TSB. He didn’t beat around the bush.
I understand that warranty work isn’t big money for a dealer. But he treated me like it was an out of pocket expense.
Next door I went to the Cadillac dealership to pick up my loaner car and had the same experience. Treated well.
Thanks for a great visit. I will be back for tires when my new wheels come in.
Top Reviewed Service Specialists At This Dealership
Great customer/advisor services - BettyB
One of the most important things in working with people is the ability to listen, my advisor listened and worked with me to address all my issues and have them solved. Excellent service.
Great service location - Chinaman247
Great group of staff respectful, listen to your problems,don’t have to wait all day for your service and last very clean and comfortable longue with cold a/c.
Like the old days - Carrier38
I really enjoyed the service and with how things are today in this world of poor customer service I enjoy being taken care of and giving my business to people who still believe in customer service
Efficient and quick. - Desiree Rivera
Donald was professional and courteous. He helped me understand all the questions about my service that day. He made my visit easy and quick. It is nice to have someone like him help me.
Great First-time Experience - Wiggins0808
Excellent, wonderful, great, all describe my first expericence at Grieco. When I had the problem with my car, I had no idea the extent of what I was up against. Thanks to Jasmine's calm demeanor, she set up my appointment and luckily for me my Service advisor was Jonatan Cardoza.
Jonatan didn't keep me waiting regarding my situation. He called me as soon as the problem was determined and provided me my options and reasonable quotes on crucial items my car needed. I never got the feeling, like some dealerships, that I was being over-priced and items were being added just to increase my bill. Mr. Cardoza was professional, courteous, personable and relatable. I would recommend him anytime.
Lastly, I just want to say thanks for making my first experience at Grieco as stree-free as possible.
Don’t go here unless you like wasted time and broken promise - Mikecapp
Every time I come here it’s something else!! Absolute WORST customer service (mainly the service managers who didn’t seem to care about the burden they put on people) and I will NEVER buy a vehicle or service plan here again.
This is my third time coming WITH an appointment and told they didn’t have a loaner for me. The warranty I purchased from Autonation is supposed to cover a rental car for me and I told them that.
Then I was dropped off to Budget for the rental. Budget was honest and told me they don’t know why Autonation dropped me off there because they have told them not to because they no longer work with them because they have had too many problems and they don’t ever pay them. The Budget rep took me back to Autonation and they told me there is nothing they could do to help me.
They are short staffed upfront and the girls that were here seemed so stressed out because every customer had issues and complaints on the crappy service they have received.
I can’t even take my own car back because it is not working. My kids start school tomorrow and Autonation keeps telling me there is nothing they can do.
WORST EXEPREINCE AND MY LAST TIME EVER with this company.
horrible experience with service department - JoJo
I brought my car in for the standard 50,000 mile service. When I brought my car in it ran beautifully. They told me there was a leak and that they had to remove my whole engine to fix the leak, which was covered under the warranty. When I left the dealership, after my service visit, my car air conditioning wouldn't cool unless my car was moving and the car ran badly when in idle. It got considerable worse over time. The car then started to stall out when at a red light. The air wouldn't cool and the car kept stalling. I brought the car back in and asked them to look at it. They wanted to charge me $140 to look at it again. They waived the fee since I was bringing it back from the service visit I just had. They looked at it again and said there was no problem. The rep said they lubed the disk and it was running good. I picked up my car, and it ran ok for a day. It started with the same problem again so I brought it back AGAIN. They said they looked at it and it DID need a new disk. I told them to go ahead and replace the disk; I signed a quote form saying it would not exceed $400. They sat on the car and did not do the work. I came it to pick it up later that evening and they told me they didn't do anything with it. I had to leave it yet another day. The next day they told me the disk was fine that is was only the wiring that was loose. They are wanting to now charge me $377 to adjust the wiring correctly! I never had a problem until I took my car for service originally. They are now telling me I have to pay something that was caused by their work!
The service manager just informed me there would be no charge. If that is the case, I will change the rating to a 2 star.
Deceitful Service - Phil m
I had a leveling kit installed on my 2018 Silverado. Not an issue, even Chevy dealerships sell lifted trucks. My leveling kit raised the front about 3 inches. This caused the headlights to aim to high into the faces of oncoming traffic. Went to Coconut Creek Chevy to have the headlights adjusted. They told me it would take about 1.5 hours and charge me for 1.5 hours of labor. After about one hour and forty five minutes they told me my truck was ready. The GM mechanic told me that he adjusted the lights down as far as they would go and I should be alright. “I should be alright” is not what anyone wants to hear. They charged me $217 !! For this adjustment. Later that night I drove my truck. The mechanic was correct, he adjusted the lights all the way down. My lights pointed at the ground right in front of my truck. Aggravated, I googled headlights adjustment. So it turns out that this $217 one and a half hours of work consists of this. Open the hood of the truck and turn two Phillips head screws. No exaggeration, it took me five minutes to correctly adjust my lights. this is an example of why dealerships have a reputation of being crooks and ripping off customers. This was a perfect opportunity for the dealership to be honest and say it will take us a couple minutes to do this, not a big deal. This would make me a return customer. Instead they lie to me, charge me $217 and don’t even fix the problem. They lost a customer and I hope others use caution before being serviced at this Chevy dealership.
An auto accident is, for most people, a frightening... - JLALLEN
An auto accident is, for most people, a frightening experience. My BMW 750LI, with every "Bell & Whistle," affords me extraordinary "JOY;"the BMW advertising agency hit it right on the head recently when this campaign was introduced. BMW is very special;I realize now, that it is not just the BMW vehicle, but the entire experience. Pior to an auto accident, I always looked forward to going to this dealership for service, and, while having free coffee, Starbuck's at that, just meander visiting the parts department (by golly, I always purchase something such as the BM Championnship shirts, wallets, key chains, about twenty caps, Clothing, cast replicas, of the 750LI, And, visiting with the personnel afforded me the opportunity to feel so very special, almost like visiting a five star hotel. Well before the most recent ad campaign, I was filled with JOY;oh, my, what a joyous occasion. My eexperience at the Lauderdale Collision Center has beren unique!!!!!!! Typically, in my opinion, visiting a collision center previously has been the least glamorous, most fearful, least pleasant, most anoying experience with all vehicles other than BMW. Doubtless to say, customers are in a much different frame of mind when their "Baby(BMW") is damaged and, the customer, in most cases, is recovedring from an injury of one sort or another. My experience has been nothing but fantastic!!!!!!!I believe that Mr. Steve Suppo, the Manager, Mr. Richard Simms, the Associate Managder, & especially, Omar, the chief Technician(he should be promoted if he is not in this position already,) appear to LOVE what they do. They are a reflection of Mr. Steve Suppo. I think that, if I were the President of BMW, I would get off my Butt, visit them, and tell them personally what great l;pove they are affording your customes. As a matter of fact, I would have all sales personnel visit the people I have mentioned for a few days and learn. Other things beding equal, such as BMW being "The Ultiomate Driving Machine, the BMW total experience, etc., it is the people mentioned, doing the most difficult job of all, personally, who have solidified my desire to purchase only BMW forever and to make certain that I tell at least one person every day about BMW, and only Lauderdale BMW. Incidentally, I drive many miles to visit this particular agency and, I always will. Thank you Holman Family;you have "Got It Right!"