Excellent Customer Service! - jjbear40
Every time I take my car to get maintenance done, they are very efficient and family oriented. I like a business where everyone knows me and takes good care of me. I have taken my car here since I bought it brand new in 2015. When I needed a tire and they didn't have it in stock, they loaned me a brand new jeep to use for the weekend. I would definitely recommend their services.
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Friendly service - deb49057
Even without an appointment i was able to get in and get my car diagnosed quickly. Quick and convenient with friendly service! Very happy. Thank you!
Excellent service & pricing - Jmccool392
David Montes is fantastic and a pleasure to work with. Great experience. Would definitely buy from him again! Offered fantastic offer via email. Many dealers will not give you their best out-the-door price without coming in to haggle and talk financing/monthly payment. They listened to me and what I wanted. No pressure just good pricing, service and communication.
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Go to Fitzgerald's First - NYFLMary
When I was getting ready to buy a new vehicle I searched dealerships nearest to where I live and wasn't happy with what they had on their lots or the sales people. When I went to Fitzgerald's to see what they had I got information about the different model Jeeps which helped me to decide what I wanted. There was never any pressure and when I was ready to make the purchase they got me exactly what I wanted. Save yourself time, money and the stress of purchasing a new vehicle and go to Fitzgerald's first.
The service staff were awesome! - B12queens
I arrived 2 hours early and didn't expect to get in and out. However, they were still able to get me out before my actual appointment time.
Awesome experience start to finish! - CNS
Alfonso treated us like family from the second we stepped onto the lot until the last minute. We never felt pressured, he got us in a vehicle we wanted (but didn’t think we could afford), and walked away very happy. From the management to the financial process, everyone was super helpful and friendly. We highly recommend this dealership! Ask for Alfonso - he’s the best!!!
Why we stay local! - Travandamy
Love the staff and service at Jim Browne Dade City. Special thanks to Chris C in sales for all of his help. so happy with our purchase!!
Negligent Customer Service - Jeep Princess
If I could give negative stars I would. Beware of Clearwater Service Department. My Jeep Grand Cherokee has been in the shop since May 2nd when I left for my conference. The Dayton Andrews Clearwater Service Department failed to notify me that parts were on back up order until I physically went to the dealer on May 7th to pick up my rental. So let’s do the Math: May 2nd I confirm what Work can be done via my cell phone. I was informed my car was unsafe due to power steering issues and Informed the parts take up to 7 days. No one ever calls me back to inform me the parts are on back up order; May 7th informed when I show up to pick up a rental. Ignored my calls rest of the week when I was requesting updates. Now it’s May 11th, car rental is done and no one is returning my calls. Technically, per original quote, my car should be done by May 11, but the staff think by ignoring me I’ll just go away. After leaving multiple messages on the service advisor and manager line, the manager finally picks up and speaks to me on May 11th. Extremely rude, unprofessional and lacks customer service skills. States it’s not their responsibility to offer me a courtesy vehicle or pay for my rental because my extended warranty is not through them and could not provide an answer as to why I was not informed prior to me physically being at their dealer on May 7th. Why did it take so long? By the way, I reminded the service manager the car was bought there 5 1/2 years ago and for the past 5 1/2 years I have been only going there for anything my Jeep needs. However that means nothing to them. Then, tries to blame me for not having updated contact information in the system but can’t respond to the statement why was the Service Advisor contacting me before. So let’s try and find the customer at fault rather than try to even meet them half way. No apology for being negligent to inform me. No apology for not returning calls. No solution offered. May 11th, email sent to Service Director expressing my concerns for extreme negligence of staff communication and not providing me with answers or solutions. May 14th, 12 days later, solution provided is to put after market parts, no courtesy vehicle by Service advisor or even offer to pay for half the rental. Take it or leave it attitude towards me. So if the after market parts had been available this whole time why was that not offered sooner? No apology offered for unprofessional tone service manager used towards me and lack of informing the customer of the back up order. No answer as to why the time delay to offer solution occurred. Only response I received from the Director, was a response in regards to me requesting the part names. May 21st, no parts, no contact by dealer with any updates or even to check in. At this point, hoping since I involved corporate, some help is provided.
Ferman Chrysler Jeep Dodge RAM of New Port Richey