The best car buying experience with truly honest people!!!! - LvnLifenParadise
Like most people, we have had terrible experiences with car dealerships and salesman (literally the week before we went to another dealer and they pulled the ole bait and switch).
So when we finally decided on a mini, I dreaded what we would encounter.....the overzealous salesman and harsh managers, lies, etc. But I was pleasantly surprised!! My partner had gone in the day before and looked at some cars and met Matt Cerro, the Motoring Advisor/Salesman and said he really liked him. I went in (expecting to meet the typical salesman) and was shocked that he was everything my partner said he was!! Matt is simply amazing!! He did not do any of the typical car salesman tactics or bait and switch. He was informative and honest. Everything he promised to us he delivered. He did not pressure us at all. And it was Christmas Eve and they said they would stay as long as we needed them to (they were supposed to close at 5) which I thought was super nice and selfless.
We decided on the car and was expecting the typical back and forth from the sales, general, and business managers, but they proved us wrong yet again!! They gave us an initial number and we countered (thinking this would be a long back n’ forth process) and they accepted our offer!!!!
Then came the signing process with the business manager Dan McCloy. We were expecting (again) the “you need this package, you need this warranty” lectures but Dan didn’t do any of that. He was straightforward and even said “I will show you all that we offer as far as packages and warranties but I’ll be honest and recommend the ones I feel that are the most important to have”. He put it in a way that helped us see the importance of the extra add on’s versus the scare tactics most dealers like to do. They even followed up the next few days by calling and emailing to see how we and the car were doing.
I could go on and on about all the good things they said and did at Ferman Mini. You usually hear what sounds like the truth and deep down you know it’s not (and in the end your gut feeling is usually correct). But the staff at Ferman Mini is a breath of fresh air!! Everything they promised, they followed through with. They have apparently learned the lesson that if you are honest with and work with the customer, they will buy from you and continue to come back....and let others know that they are a good place to buy a car from.
I know it’s a long review but it doesn’t even address all the good things that happened during our buying process. I can honestly say with 100% confidence that We would recommend Ferman Mini to anyone!!!!!!!
Top Reviewed Specialists At This Dealership
Senior Motoring Advisor
Best car evet - ddsnyder
Just bought a new mini and I love it! Ryan was a fantastic sales person! When I buy a new mini I’ll be back!
Service - Wayne
Service diagnosed our problem and ordered the parts needed. When parts came in we were given a loaner car by our Serviceman Jesse. Everything went smoothly and I am very happy with the service I received. GOOD JOB
They contacted BMW and solved the problem - dissappointed customer
They contacted BMW and solved the problem. I was quite surprised that they would go out of their way to do this, but they did, and that solved everything.
Senior Sales Manager
Pre-Owned Client Advisor