Terrific Ferman Chevrolet Service Department - Jim K.
I drive 35 miles and past other Chevrolet dealers to get Ferman’s service. Robert Marchido is excellent with the service team just as good!
Top Reviewed Specialists At This Dealership
Guest Relations Manager
Charlie was awesome! - Mazdacx9
Charlie Epting sold us the CX-9. He was very patient with us since this was our 3rd visit. He was so knowledgeable about this vehicle and very thorough in explaining all the details of the Grand Touring. From the test drive and the whole sale process, he was very professional!
Mazda Sales Specialist
Mazda Sales and Internet Manager
Great - Carol444
Exceptional customer service, from the service department to the sales staff. So impressed, will be back to buy a car. Loved the service department too.
My wifes dream car - Stevewid1
Chris Neumann is the only salesman I will deal with and have been for 25 years. I drove 350 miles from the Keys to buy the car. A yellow RS Camaro with all options includind leather intrrior. The right price he makes it happen.
Exceptional Experience - sparky
I would never shop with another Florida dealer again. Our sales rep (David) worked extremely hard and diligently to beat my other two offers. They made sure I loved my car at the same time as treating me as if they cared about my purchasing experience.
Getting a return phone call is next to impossible - JoeG
I have called several times trying to get information on my cars service history. I can never seem to get a hold of a service person that can help. Customer service keeps telling m that someone will call me back but that never happens. I’m not calling to complain, I’m just trying to get the service history on the car that was service there. Wow, if I can’t get a return call for that I can’t imagine ever trying to get through if I really had a problem.
Stay Away! You Can Thank Me Later!!! - Mary S
I walked into this dealership with approved financing. I presented my approval with reference number immediately and told them exactly what I wanted to spend. We then looked at their inventory and sales prices before going on the lot as I did not want to look at anything over the amount that I was willing to spend. After finding my car, I was told I would need a co-signer. Excuse me?? I came in with GUARANTEED FINANCING. They dropped that game after I told them they were crazy. They then presented me with a sales price $6000 over the amount I wanted to spend ( I was VERY up front with that number in order to not waste time). After two hours of the salesman running back and forth between me and the sales management, and pressure from the salesman with lines like, "I gave up a guaranteed sale to work with you tonight, you deserve this car", etc. They presented a number that was $3000 more than I was willing to spend. I told him if they would take off $1000, I would be willing to do the deal even though I was about $2000 over where I wanted to be. It was late at that point and I was told that due to the banks closing, we would have to finish the following night. I went back the following afternoon and was told we were all set. After waiting over an hour, I was finally walked back to the finance department with Fernando. Fernando then presented the paperwork to me and the price went up another $3500 from what they presented to me the night before. So now I was almost $6000 over my original amount, He proceeded to belittle me, talk over me, and tried to convince me that I should be happy with this deal. He also did not want to use my prearranged financing, but was pushing me to use GM. Their interest rate was 3% higher than my financing. Who would agree to that? Save yourself all of the frustration and time wasted that I experienced. I walked out, drove straight to another local Chevy dealership and in less than 24 hours, I purchased the exact same car at a great price using my financing.
STAY AWAY - dave19263
Buyers Beware ! New or Used. Worst Experience ever ! Not good to their word. We are happy with the vehicle but not the folks that own or manage it ! Also, going to refer our concerns to Corporate Chevrolet.
Ferman Chevrolet Tarpon Springs