service - FREDCOLUCCI
everything was fine and agents are helpful and kind the time they stated was right on the mark and they checked everything and all was okay
Top Reviewed Specialists At This Dealership
Guest Relations Manager
A very fair deal - Semper fi1956
A very fair deal
During our discussions both Charlie and Chris worked to respond to the particular specifications I was interested in, including getting a Mazda from another dealer to meet the color I wanted.
Charlie committed unlimited time to guiding me through the various apps.
Both men were reasonable while we negotiated. It was a pleasure to deal with them.
Mazda Sales Specialist
Internet Sales Specialist
Mazda Sales and Internet Manager
Kept their Promise - Jazz
I would recommend Jim Browne Chevrolet Tampa Dealership to all my friends and family because they kept their word in providing a solution to my escalated issue with a car I had purchased in June 2018. The vehicle had manufacturer issues which prevented me from driving and is still being worked on but After a month and a half of not being able to utilize my vehicle I was still making payments on, I asked for the Executives to assist with providing a resolution to my ongoing issue. The General Manager called me in for a meeting including the Director of Service and Used cars which turned out with all of them wanting to make me happy again. They replaced my vehicle with another vehicle that was operational and with lower miles. My New Vehicle does not have all of the features of my old one but they also made it right by adding leather seats, window visors, tinted windows and a one Year subscription of onstar for navigation. Long story short, I’m now happy and satisfied with the services provided by Jim Browne Tampa and would like to Thank the following people for making this right for me: Jim Brown(Owner), Christopher Brown(CFO), Mark Hover (Director of used Cars), Andrew Gentile(Service Director), Camila Venegas (Finance Manager) and Jonny Carson (Sales Associate). They all Get an “A” for Customer Satisfaction.
Service Department is awful - Good Daughter
While my 88 year old mother was in hospital I was using her 2009 Cobalt. I called and got a 9:15 appointment to have her faulty turn signal switch replaced. Since it was too old a car to get a loaner car I said I would be unable to stay at the dealership because my mother was critically ill. No problem they said, we have a shuttle and can take you back to the hospital and will pick you up when it’s done. When I took it in, Mike said he would call with an estimate. You don’t need to because I need it done and have no time to get other estimates I sai. He insisted. Hours later I called to see what the estimate was. We haven’t looked at it yet. The next day (I slept at the hospital) More than 24 hrs after I took it in, they still hadn’t even looked at it. I talked to the service manager and asked what the appointment was for. Dismissively he said that appointment was for the advisor. I told him I didn’t need advice, I needed my turn signal fixed! I said this was a major problem for me and he said I should have rented a car. He said he would send the shuttle for me and I could come get the car.
On the plus side, the shuttle driver was nice.
By the way, the car was purchased here.
Exceptional Experience - sparky
I would never shop with another Florida dealer again. Our sales rep (David) worked extremely hard and diligently to beat my other two offers. They made sure I loved my car at the same time as treating me as if they cared about my purchasing experience.
Service that sucks! - Dmc1953
Had a 8 am appointment today to have diagnosis for engine check light warning. The service guy Dave was very welcoming at first and said he would charge $129 for the diagnosis. Three hours later I called to hear the result and he said he had nothing to tell me. About one hour later I stopped by the dealership when I noticed my car still parked outside the shop. I asked the service guy again for the diagnosis and all he could tell me was to check back in an hour or so. I asked him what was the point of me making an appointment when four and a half hours later the car has not been touched. He dumb reply made no sense when you consider the short time it takes to stick a device in the vehicle, get the codes and determine the problem. I asked him for my keys and left. These people advertise service as being very important however they suck at customer service. They have no service management skills and are a disgrace to their profession. Do not use this dealership unless you enjoy being jerked around by these service pretenders.
Worst experience with a dealership yet. - Sendian02
I viewed a vehicle online that was at this dealership. I had pre approval for a certain amount which was basically the asking price of the car. I called the dealership and spoke to one of their employees to see if they could give me the car for the asking price out the door before I drove down to the dealership as it was over two hours away. The employee I was speaking to told me that they could give me the asking price out the door if I got there before they close that same day. So, after getting off work I drove the two hours down to the dealership to purchase the car. When I arrived I was informed that they would not honor the agreement made over the phone. After expressing my disappointment with having driven two hours based on a lie to the supervisor, I was indirectly called an idiot for having driven two hours based only on a verbal agreement and talked to in a rude manner for for suggesting that I was lied to. It was rather unfortunate that the interaction turned out the way it did as the gentlemen I was dealing with seemed like decent enough guys. If you are going to go to this dealership do not expect them to honor what they tell you. I was a UAW local official for 13 year's and this really broke my heart coming from a chevy dealership.
Rascist - Mr. Fernandez
I had received an advertisement from a chevy dealer and I thought all dealers were somehow connected. and this being my first ever time buying a new car I had no knowledge in what to expect. first and foremost I own a GM card so I thought I would use the accumulated funds and made an offer, only to be kicked out by the manager. Seems to me that its ok for dealers to give you a high price but being my first time ever shopping for a new car manager embarrassed me and my wife and my son. Wow and Chevrolet got bailed by our Tax dollars and me being Hispanic and an American citizen is not worthy to purchase a new car......
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Guest Relations Manager, Sales
Mazda Chevrolet Hyundai of Wesley Chapel
Guest Relations Manager & Technology Manager