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As my experience took place, from beginning to end, it... - m
As my experience took place, from beginning to end, it was excellent. Zac, my salesman, was very courteous, knowledgeable and willing to make my experience very comfortable.
The Team at Serra Ford were Great! They went over and... - Ladybugginit50
The Team at Serra Ford were Great! They went over and beyond to get me in a great car. Thank you so much Jeff, Greg and Chad. I appreciate you guys so very much!! Have also used them in the past and highly recommend this dealership!
This group of salesmen and women are top of the line!... - Ken and Len G.
This group of salesmen and women are top of the line! Went in looking - left out with new truck and very quick and professional! Love them - soo happy!
Ken and Len G.
Robert Jones is a professional but also a really nice... - Jaxbrie
Robert Jones is a professional but also a really nice human being. You want a great vehicle purchasing event ask for Robert Jones. Our mechanic recommended him. We went we saw we purchased. The whole team including finance (Mike Battle and Beverly) to prep The entire experience was stellar. Will certainly go back. Do yourself a big favor check them out. You’ll be glad you did. Thank you Robert.
Wesley was great. I told him what I wanted and he found... - smhhunt1215
Wesley was great. I told him what I wanted and he found it and made the whole buying experience great. Tim and Tom helped us a lot with a GAP claim and really stayed on top of it until it was a done deal. I recommend Baugh Ford if you are looking for a vehicle. They were very helpful and super nice to work with.
I work at a different dealership where we have an... - anthonyhardin1
I work at a different dealership where we have an excellent reputation for customer service - however, I purchased from Fred at Town & Country because they had a great vehicle at a great price and Fred made it so very easy. I interacted with several other employees while I was there and all of them were friendly, welcoming, and accommodating. I would certainly recommend Fred and Town & Country!
I called and asked a question in service about a car I’m... - Justingrizzard
I called and asked a question in service about a car I’m building, a simple question at that. The guy I spoke with was a xxxxxxx and treated me like I was dumb, then I talked to the boss and he answered my question with no problem and was nice. My family has bought several new vehicles from this dealership, I am a retired veteran and that’s how that guy wants to treat someone who has to been to war and kept this nation free so he could have a job in the first place. I’ll never be back there and I’ll make sure my dad doesn’t buy another 50000 dollar truck from here again.....
MY wife and I went to iron city Ford looking to buy a... - hydramotion
MY wife and I went to iron city Ford looking to buy a Ford Edge. It was good day because we bought the edge we wanted. Dealing with Victor the salesman was one of the best car buying times I ever had Thanks Iron City Ford
One star is too high. I had my 2013 escape towed in... - Keith.
One star is too high. I had my 2013 escape towed in September of 2020. . They said it was the BCM and would cost $650. I agreed. A month later it is still there. They could not program the BCM. They said $400 to trouble shoot. I agreed. said the Ford engineer was needed. Month three it still don’t drive. They said $4000 and they would replace the PCM. I said I would pay for the parts that fixed it, but not guess work. I requested they tow it to another dealership with a competent service department. They refused. Now it’s still there 3/21. They said get it ($665) or they will count it abandoned. I bought a Chevy. I will never own another Ford. TERRIBLE SERVICE DEPARTMENT. CANNOT REPAIR THEIR CARS. DO NOT USE THIS DEALERSHIP.
Great experience! - peterrabbit
I recently went to Collier Ford. I showed up a few minutes before they were to close, but Mr Byron Taylor was extremely pleasant regardless. He was extremely fair in pricing, trustworthy, considerate, and easy to work with. I plan to use his dealership for my car maintenance. I am extremely picky as to whom I recommend, but I recommend him without reservation.
no one in charge - ford123
The dealership has changed ownership several times in recent years. The current line up is HORRIBLE! The service manager in particular. He insulted my wife and lied about the work he did to my vehicle. My brand new vehicle, I'd only had for six months was requiring repairs. Based on what I've seen I would not buy or have anything serviced from these people they are incompetent and rude. Makes me regret buying a having traded a Hyundai for a Ford.
salesman - unhappy
Purchased a used ford only after I was promised that the seat motor would be fixed. The drivers seat motor needs replacing so the seat can be adjusted to a reasonably safe position for driving. It has been two weeks and I called to check on the motor. The salesman was very rude. The service man was much kinder.