very helpful and great service - CHAMPIONPARTS
I've always dealt with Sheryl Frazier when I have to take a vehicle to get serviced at Edwards 280, she goes above and beyond to help her customers.
Top Reviewed Service Specialists At This Dealership
Extremely helpful !!! - BOBBY
Took car to Cooper Chevrolet after taking it twice to the dealership I bought it from.... told there twice basically “no clue what’s wrong with your car”..I stopped by Cooper Chevrolet hoping to get some helpful answers. Received super friendly welcome to dealership by Tracy Dinning. Within 2 minutes of talking to him he told me exactly what was wrong with my car. Looking forward to having my car finally fixed.... thanks Tracy for your knowledge and kindness... me and my car will now be going to Copper for all future needs!!!
Everything was great - JIMDOGG74
Because everything was great I was in and out in under a hour, car is running excellent an I'm a very satisfied customer. Great
Body Shop Service - Cfreeland
Great body work, first class painting and even a detailing my car before pick-up. Great service and quality workmanship! Thanks LPC for the great service!!!
Collision Center Manager
Jeff is great! - Chevy
Jeff handles all of our vehicles and does a great job! He also handles my moms vehicle and is a big help with her. Jeff is really a great person to work with.
Express Lane Advisor
Key fob replaced - Sylvia A Range
I had my key fob replaced the first part of March 2018 and needed an estimate, Tessa was very helpful, and I want to say thank you for being a very caring person.
Great customer service - STEVE9108396
I like the way you remodel the service center. A man name Gary Nelson met me at my car as I pulled up and directed me on where to go. Nice touch.
Welcoming, nice and professional at the same time. - Scorpio48
Because the good welcome, being nice and professional at the same time, I think your dealership is trustable. First the team want to understand my problem, then handle it almost immediately. People's are very accessible and explain clearly the problem, give an estimate for fixing it, give alternative of choice. Then, make an easy way for checking solution's which are affordable to me and always letting me making the choice without trying to influence me. Having a good test for my future car, good contact with other member's of the sale team, finding the best possible way for financing. All the team was very patient with me (even facing my strong French accent) and they spent all needed time for me.
Well, is that's not an excellent service I don't know what it is.
Warranty Work - Cathy Speir
Took my Kia Soul to Crown Kia to have warranty work done on it. It was done in a very timely manner. Will gladly be going back for all my service work.
service you can count on. - 2005 hybrid truck
I have a hybrid truck, few dealers will work on it. We were out of town and had to go to another dealer and were not satisfied with what I was told. Drove home and to Gilland Chevrolet where I received excellent service (again), straight answers and excellent repairs in a timely manner at a reasonable price. It is so GOOD to deal with a dealer that truly has the customer first, they don't just say it, They Show It.....
Awesome - LovemyFord87
My experience was very friendly and honest with the sales staff. Buying with a Dealership that puts the customer first. Service team was also very helpful and took alot of time with my questions
Warranty Work among other things - Charles Motes
Very good service from all staff members. Small hiccup with warranty work but it was resolved expeditiously. I would recommend them any day. I I
Friendly Staff and Knowledgeable Technicians - Brit17o9
Came in because I was hearing some suspension noises and wanted an idea of what kind of repair I was looking at. Even with my vehicle being a Mazda the technician was happy to ride along with me and let me explain to him what I was hearing. Both Brittney and John were very friendly as well.
100% Excellence - Auprofs
Fast service done by expert technicians. And dealing with the service people is always a good experience! We made it at 531 PM to drop the vehicle off for service and Jane stayed to make sure our keys were in the office instead of the dropbox. A little thing but a great indicator of the service you receive here.
They kept my car and no one called me. - Kelly
I took my car in for service. I had an appointment set up a month in advance. I dropped my car off at 9am. I had to wait an hour and a half to get a ride home. Then at 6pm I decided to call them. All service employees had gone home and no one called me. I was told someone would call me in the morning.
I will not be taking my car back to this dealership.
Terrible service department. - monarchs
Needed a fuel sending unit replaced in my 87 Monte Carlo SS Aerocoupe and also the belts were making a little noise on startup. This is a very clean car with 60xxx original miles. They replaced the fuel sending unit and told me I needed a new power steering pump, I picked the car up and within 2 days, the sending unit stopped working again. I took it back to them, they confirmed it was the sending unit and initially told me I would have to pay for the labor of putting a new one in again. I told them I wasn't going to do that and would just go somewhere else. The service manager Josh said he would see what he could do. Called me back the next day and said they would take care of it. A few days later, I went and picked the car back up. Once I got it home, I noticed the trunk key was missing. I called Josh back to let him know and he said he would look for it. I also took the car to a different shop (non dealer) to have the belts seen about. This shop said the power steering pump was fine, it was just the belts that needed adjusting. It's been about a month now and the belts are quiet and I still, after repeated calls, do not have my trunk key. The dealership will not take responsibility for losing my key. Never do business with these folks.
Two visits--Tried to sell bogus repair: (Read Review) - Bob
I bought a used Silverado some years ago at another dealer. I went in for an oil change and was told I needed to replace my oil pan gasket for $300 and some dollars. I looked at the oil pan and it looked like someone had smeared oil on it--not seepage. I watched it for the next five years and never had a spot on the driveway or needed to add oil. I never went back until today. I called about replacing my airbag igniter and was told the part was there and scheduled appointment for the next day. When I showed up at the dealer they did not have the part and had no idea who made the appointment. They are 0 for 2 and will never have another chance with me.
Buyer beware! - irritated customer
Zero stars. BUYER BEWARE!! I own a commercial transportation company with 8 Fords in my fleet. I can't begin to tell you how horrible and incompetent Earnest McCarty's service department is. Took my Transit van in for the 2nd time (same issue with AC not blowing cold) for it to sit on their lot for 3 days before they touch it, only to be told the problem was "fixed". Dropped it off Tues morning @ 6:30am. Didn't speak to anyone unless I called to check on the vehicle. No one ever returned my phone calls when I left messages to find out the status. On Friday my mgr & I drove up to the dealership to find out what was going on with the vehicle. We put the thermometer in the vent to find the car wouldn't cool lower than 62 degrees. But we were told it was "fixed". At this point I have gotten the GM Chris & Owner Lee involved in hopes the problem would get resolved. When we returned to p/u the vehicle on Saturday my stick thermometer would only go to 60-62 degrees up front. Left the vehicle there. Monday rolls around and I get a call saying the van is cooling @ 44 degrees. I call and speak with Scott in service explaining to him not to waste my time coming up there if it wasn't fixed. I'm then transferred to Brian the "service manager". I explain my situation with him and the comment out of his mouth is "at this time neither of us are making any $$ in this situation". Come Monday the GM nor Lee were available. Picked up the vehicle to take to another dealer.
This organization could certainly benefit from some customer service/communication training from the top down. I feel like I've been dealt a fresh turd from Ford and this dealership. This isn't the first time I've dealt with BS from this organization. Their porter damaged my last F550 bus I had with them. Was told the dealership would take care of my damage. 2 months later their body shop dropped the ball. Ended up having to take it to Transportation South's body shop and send them the bill. Even looking past the 1st experience with the damage done by the porter I gave them a 2nd chance to make it right. I'll never step foot back in the place for anything. You've been warned in advance.
Gives the runaround about repair work. Take my word for... - wyrosjr
Gives the runaround about repair work. Take my word for it and "avoid".
Cavin Hill is the most rude individual you will ever have... - bamagirl6210
Cavin Hill is the most rude individual you will ever have the dis-pleasure of meeting. He thinks he does not have to service warranty problems on vehicles he did not sell but the dealership did sell the vehicle. I would not recommend this dealership to anyone as long as this man works there as the general manager. I would not trust him on any issue.
Edwards Chevrolet 280