Volvo Purchase - vwright
We just purchased our 5th vehicle from Royal Automotive group. We keep going back to this dealership -- everyone (from sales, to financing, to service!) is professional, helpful, and friendly! Without hesitation, we would highly recommend Royal Automotive to our family and friends!
Top Reviewed Specialists At This Dealership
Used Car Sales
Car Shopping - JW1882
Pigg was the only dealership I contacted that was actually willing to work with me through email! Every other dealer refused to answer my questions and insisted on calling me, still giving me no information (not even a price!). I greatly appreciate you making the process easy and would highly recommend!
Internet Sales Manager
Great overall experience! - Bejma10
I was dreading going car shopping because it's usually a nightmare when you are a female. But Chris was such a great salesperson! He was incredibly respectful and stayed on track with exactly what we were looking for. He got us a great deal took the time to make sure we were completely happy with the entire purchase. Tim was also amazingly helpful to get us the best possible rates on a loan. We didn't feel rushed or pushed into anything. Can't say enough good things about this dealership and their sales team!
BDC and Business Manager
Helpful and patient. - Sprinter Van 4x4
Coming from Canada, Mark really welcomed us, and helped us choose the right Sprinter Van for our company. Thank you Mark for taking your time with us!
Wonderful experience with Debra - Stephanieweldon78
We appreciated the friendliness and how they were willing and able to work with our budget. Debra was very personable and great at her job.
GM Technology Expert/Stingray Sales Specialist
Great - Mamoss2012
He is amazing!! Thank you!! My service was amazing he made sure I was happy went over every detail and made sure i understood thanks so much
Sales Consultant K900 Specialist
Professional & knowledgeable, all with GREAT communication - BIMMER Car Care Center
James was wonderful! Treated us like we were family! James and the Hendrick warranty sold us! We will be coming back and referring our friends and family to James!
Sr. Client Advisor
Excellent Customer Service - ADB04
I purchased my 2015 Lexus E360 from them and the customer service was absolutely, 100% top notch. Most dealerships end their customer service once you leave the lot. Well, Donohoo continues to contact you for the first 30 days. Kathryn contacted me via email weekly to check on my newly purchased vehicle. Well, I started hearing a noise from the tire area when I turned. I told her about it and she scheduled for me to come in. However, I started having another issue with my radio and decided to take it in to the Lexus dealership since I still have a warranty on it. There were some warranty items that had to be fixed, but the Lexus dealership also saw that the car was completely out of alignment. I emailed Kathryn to find out if they did an alignment while the car was in their possession, which she found out it didn't. So, she offered for me to bring it back to them to get it done. Unfortunately, by the time I got this news back to the Lexus serviceman, the alignment was already completed. When I told Kathryn, she did not hesitate in responding to me to let me know that they would still take care of it...and they did. This is top notch service! Everyone who hears this story is now swayed to go to Donohoo for their next new to them vehicle...including my sister in Washington, DC.
Sales Operations Manager
Senior Sales Pro
THE BEST I HAVE EVER EXPERIENCED - PATJSALAMONE
BECAUSE OF THE SERVICE AND ATTENTION THAT I RECEIVED AT THE 280 dealarship.met my price had the truck that i wanted and was treated like someone important
Completely satisfied - MARGARETMOORE572
Everyone was helpful and friendly. Wanted to make sure you were pleased with your choice and explained how all features worked. You were made to feel welcomed and not pressured.
Chad was awesome! Car buying made easy! - tlharris
So before we came to Driver's Way, we had looked at 3 other dealerships and looked at what felt like thousands of cars online. To say I was sick of the whole experience of finding and buying a car is an understatement. But when we got to Driver's Way, it was completely different. From the second we walked in, there was no pressure and we were helped immensely. Chad helped us from beginning to end and was INCREDIBLE. Their selection was great and we found exactly what we needed AND we stayed in budget! I can not recommend this place enough! Thanks to Chad and the whole team for a great experience and an amazing vehicle!
Sales Associate - Pelham
Senior Sales Associate - Highway 280
Patience. - Trickydick44
My process for buying the car took 2 months. Matt was very patient, helpful and knowledgeable of the vehicles. He showed me the models I was interested in, pointing out the various features and explaining all the Bells and Whistles. We discussed the maintenance programs and extended warranty options. All in all, the buying experience was
A refreshing experience from other dealerships I
Quality Cars, Salesman Exceeded Expectations - YG2004
I purchased 2 cars from this dealership. Each time, the service was great. The cars I test drove were very good, quality cars. They had low mileage, like new interior and exterior, Carfax report with 0 accidents and 1 owner who ended a lease purchase. Like any dealership, the salesman, finance manager and owner want to sale you a car. What makes them stand out from other dealers is that they show how much they appreciate your business during the entire process. Ali exceeded my expectations in a salesman. He patiently answered many questions, let me test drive several cars without pressure to make a speedy decision, and taught my grandson key features in determining what makes a good used car....just to name a few items. Although I hope I dont need another car soon, I would definitely give them my business a 3rd time if I needed a used car.
Preowned Sales Consultant
Great Price and Great Car - Doahbell
A great dealership, Warren held the car for us to get off work and drive an hour and half away. I would buy from this dealership again. Thank you
Here comes The Lord! - Cm2au
After losing out on my dream car at another dealership, Erik and Carl (the car preacher) worked to find me the perfect car at the perfect price! When the car I wanted needed a couple of the extras I was looking for, they made it happen. We had a wonderful experience.
A wonderful experience with a very patient salesperson! - Wim
It was a wonderful experience to have such a thorough and patient salesperson as Karen Lloyd. She explained all the documents we signed and received. She discussed all the features of the car, and answered all our questions in "easy to understand" language. We had to come back the next day to bring some documents we had forgotten on our car being traded in, and then she spent over two hours patiently going over every feature of the car and helped us set it up for our preferences. By the way, this was supposed to be her day off.
Sales & Leasing Consultant
Great Experience at Kia Auburn - poochie2002
James White was our salesman and he worked hard to get us in a new car. Everyone was friendly and very professional. Was able to get a great rebate plus a Military Discount. Thank you so much.
Senior Sales Professional
Maserati Alfa Romeo Fiat of Birmingham - DONCOSPER
Always a pleasure to have service here. This was my second service for he car I purchased from them and both services were smooth and waiting was comfortable.
Incredible Experience - No
My car broke down and I needed something quick and affordable. Craig found exactly what I was looking for and helped me through the entire process. This was the easiest, quickest and best experience I’ve ever had purchasing a vehicle!
Great place to buy - Johnmyers
This was not my first time to buy from Townsend. In fact, I used them to service a Murano that I didn’t even purchase there. I love the personnel there. They are good honest people, but what makes Townsend is the fantastic service department. I have never in 50+ years of car buying seen a better service department. To me, THIS makes Townsend Nissan.
Internet Sales Consultant
Sales / Leasing Consultant
Internet Sales Director
Very quick and easy buying process! - LLabs
The dealership was incredibly easy to work with and provided through information on the buying process. I was an out of town buyer and the dealership made me feel like I was right there with them. I would recommend this dealership to anyone buying a new or used car.
Sales and Leasing Advisor
love my new car - sap1513
I had a great experience at Jack Ingram. Chris Black helped us every step of the way. He gave me a great comparison of the different cars that I was interested in, and I feel certain I made the best decision thanks to his help.
Mercedes-Benz Sales Consultant
Exceptional salesman and closing woman - MZMENA
Meteor was awesome, and Mrs Lisa Looney as well, she worked tirelessly to make sure I was taken care of!! I absolutely love my car and recommend others! 🙂
Quick - Erh
Usually buying a car is a long, exhausting process. I was pleased to be pretty much in and out with a vehicle that I love. Gill was very kind and understanding as well as his peers. Would recommend.
Daughter loves her new car - Stefnrod
Loved the experience we had with Monica and Jo. They make a great team. Not pushy like some sales people. Made it a relaxing and enjoyable experience searching for the right car. Helped the whole way as needed. Made the whole process easier than any we have had before. Great job!!! Would definitely recommend seeing Monica. Thanks for a memorable car buying experience.
Great buying experience - The BamaTodd
No pressure from sales or management. Great vehicle selection with competitive prices. We drove several models, and they helped us decide what was the best vehicle and value for my family. I would recommend them to anyone. Go see Bob Willard!
2014 Used Purchase - KCM2014BE
We caught Devon 15 minutes before Friday night closing, and without hesitation or reservation, he provided the keys to our vehicle of interest, and invited us to take it for a ride. Saturday morning we returned and test drove again, subsequently making the purchase. Negotiating for an acceptable price was straight forward, no back and forth, no stress. Easily the most relaxing car buying experience we have encountered. Devon was very patient, friendly, courteous and professional.
Chris Kramer was equally friendly, courteous, and professional. Very efficient with his NCIS, projection style, computer desk top! No complaints.
Very nice and the guys was amazing - Shaun
The guys went over and beyond to help me get the car I wanted and was very nice and I will defently going back for my next car!!!
Great Experience - Liz
Everyone here is so nice and treats you with respect. They helped me find the perfect vehicle!
I was glad to do business with them and will return.
Awesome Team! - Erica Felton
Very understandable people! Had a battery problem. Thanks to Mrs. Jessica, Kayla, Daryl and Drew! I walked out with a new battery under 10 mintues!!
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