Always trust Steve - Longtimecustomer
Steve is always helpful, makes sure you are taken care of quickly. Have used him for numerous years and he always makes sure the service is quick and done correctly.
Top Reviewed Service Specialists At This Dealership
Body Shop Manager
Service needed far from home - BorderMom
We were hundreds of miles from home towing a large fifth wheel when it appeared we might have lost the transmission to our GMC 3500HD. We limped in on Easter Sunday night to wait for service to open in the AM.
Caleb took us right in, ran the diagnostics, explained the issues and had us back on the road within an hour or so. So very grateful to have found an honest, capable service department. They also looked at a secondary issue for us and were very helpful. We could not have asked for better service.
Thank you Serra...you have excellent employees who represent you well!
Service Appoinyment - 7/28/17 - Riche
This review is based on the service visit on 7/28/17.
Our first new car service ( oil change, etc) on 7/7/17 went perfectly and without a glitch. We were very satisfied. At that time, we were told of a recall on our 2017 Camaro convertible. We were told the parts would be ordered and an appointment was set up for warranty recall work for 7/28/17, Friday, at 8:00. We delivered the vehicle promptly at 8:00 a.m. And made arrangements, though inconvenient, to leave it all day. We called back at 1:30 p.m. And was told the work had not started (red flag) and to pick it up after 5:30. When I arrived at 5:45, I was told that the service was not performed because the part that should have been ordered and notated as such had not been delivered. I was left with uncertainty as to when it would be rescheduled or if the part would be ordered this time.
A few things wrong with this scenario: 1. I was inconvenienced without a car for a total day for nothing. 2. The part/s were not ordered to coincide with the service visit that was scheduled 3 weeks in advance. 3. I went 9 hours and 45 minutes without finding out the necessary parts were not there. Somewhere, the ball was dropped on this one. I want to know how the dealership / service department intends to reconcile this mistake and make me "whole".
Warranty Work Upsell Scam - Scam Alert
Went for warranty work was told that an add on service (fuel treatment for over 100 dollars) was mandatory or they would not replace my cam shaft sensor under warranty.
Very courteous staff and always accommodating to me when... - jlgamble
Very courteous staff and always accommodating to me when I'm in having service work done. Never had any negative issues when dealing with this dealership.