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Emergency repair - Grateful
We lost a starter on our ‘96 Dodge Ram 2600 with a Cummins. Upon arrival the dealership IMMEDIATELY began work. Repair required an extra night in Vicksburg and we were loaned a vehicle. Very professional group led by Daniel Cartwright with work performed by Alan Kleinman. Problem solved after much deliberation. I would highly recommend this service department. Best service I’ve received in years, appreciated even more since we were over 2,400 miles from home.
Thank you, ALL!
Great visit!! - cmjmotion
Friendly Service Adviser , Easy to setup an appointment. Fast service. Always great service and work each time I have brought my truck in for service and recalls!!
Makes promises, doesn't deliver - NWStevens
When we arrived at Mac Haik in Jackson the store was open but all of the sales people were in a meeting. We had to wait 30 minutes prior to even seeing a sales person. The sales person, Joe Ward, eventually came out of his meeting and declared himself the “greatest sales person in the nation”. We purchased a vehicle from Mac Haik but it only had a valet key. We negotiated keys in the sale.
When we were filling out paper work Mac Haik added an additional $900 for a GPS locating service that was never mentioned in the sale. We fortunately caught it while signing paperwork and had it removed. I didn’t get the name of the man with the closing papers but he was extremely aggressive about extended warranties even after we declined.
I called Joe Ward about the keys and he said he’d call me right back and never did. My wife was able to talk to the GM Keith Sistrunk who verbally agreed to another key. This whole process took about 3 weeks of call dodging and getting no reaction until we mentioned in a voice mail about wanting to talk to legal.
We were quickly called back after that. In the end we ended up with one key, even though we were promised two, and a major distaste for the whole car buying experience. I will not buy from Mac Haik again and I’ll be sure to inform my peers to avoid it as well
Absolute BEST car buying experience! - Cbarnett
My husband and I have been trying to trade our car for a year and a half. Because he had low credit at the time of purchase, we had a lot of negative equity. After being turned away with little to no help from other dealerships, we decided to try one last time. We chose Howard Wilson Chryster Jeep Dodge Ram in Flowood, Ms. I wish we had gone there First! We were immediately greeted by Vikki Johnson. She waited patiently as we explained our situation. She began to show us vehicles that had the most incentives, explaining that this would help balance our negative equity. Only 10 minutes in and she had already done so much more than anyone else at the other dealerships. We finally chose a 2016 Jeep Patriot. We weren't very hopeful, but she remained positive. She was very comforting as we waited. The entire atmosphere of the establishment was laid back and welcoming. Sadly, it was a Saturday and the finance companies available wouldn't finance us without a down payment that we could not afford. Hope was not lost. She told us that John would contact other finance companies first thing Monday morning. We were afraid they would forget about us, but to our surprise, she contacted us first thing Monday morning to let us know that John was getting started. She kept us updated throughout the day. Finally, we were approved with a down payment that we could afford! They washed our Brand new Jeep and filled it up with gas! They explained everything carefully, my husband signed papers, and now we are the proud owners of a brand now Jeep! We are beyond excited. I HIGHLY recommend Howard Wilson Chrysler Jeep Dodge Ram to anyone! They have the best incentives, best customer service, and best overall atmosphere. I really felt like they were working for us, not for profit. I cannot say enough kind words about them! We will never go anywhere else!