The right vehicle at the right price! - Brady
I searched several dealerships, looking for a F 150 truck that I wanted and could fit into my price range. Thanks Jerry Albritton at Mullinax.
Top Reviewed Specialists At This Dealership
OIL CHANGE - NOTHANKS
HAD AN 1030 APPOINTMENT TO HAVE MY OIL CHANGED, DIDN'T EVEN GET MY VEHICLE IN TIL AFTER 1230, FINALLY GOT MY VEHICLE AROUND 200, THEY TOLD ME THEY GOT SWAMPED BY DROP IN OIL CHANGES, I FEEL IF YOU HAVE AN APPOINTMENT IT SHOULD TAKE PRECEDENT OVER DROP INS, IT IS TIME TO CHANGE YOUR POLICY
Excellent Service - Captain
Moved to this area a year ago, have had oil changes, and tires for my vehicle.
Staff , Bubba and Anthony, were very helpful and willing to provide the best service.
fantastic service department - roger
Ms. Shannon was so wonderful. She did everything she could to make sure my car was ready for traveling on Monday. Ms. Joan was also amazing.
Used Car - meth86
I was looking for a nice Altima and came across one on from Pine Belt Ford. I called Angella the following day. She was so friendly and courteous and told me what to do and within 2 days my car was ready. I love my car and thanks for the wonderful experience.
Amazing dealership that accommodated me from 5 hours away - Truckforson
The salesman went above and beyond sending me pictures and videos of everything I asked for! I lived about five hours away and when I arrived I was Not disappointed! Bought a used truck for my son and couldn’t be happier with the truck, the price, or the dealership!! I would highly recommend them to anyone!
Excellent sales staff and an enjoyable experience - Tsmith119
The helpful and knowledgeable staff at Sullivan Ford Lincoln was a pleasure to do business with. The pressure free atmosphere and helpful staff promotes a pleasant experience.
Great experience with Kris - Whitneyshores
It was such a smooth car buying experience. Kris was so amazing and helpful and I would definitely come back and use him again. I am more than satisfied with Astro and Kris Shaulis!
Great service department - Bruce
I have been using this dealerships service department for all of my vehicle needs for over 30 years. The parts department and repair service is always courteous prompt and professional. The price for repairs is always fair and competitive and work being done is by trained mechanic. The Quick Lane Service , which does Tire installment, fluid changes and less time-consuming repairs, is a time-saving benefit at this dealership has. It is nice to be able to get these Services done in a short a mount of time instead of having to drop your car off and leave it
Dissatisfied with service department - bm39459
Laurel Ford service department has the car we bought 5 months ago in their shop for the fourth time with the same problem (6th time it's been in a shop since buying 5 months ago) They either don't know what they are doing or they don't want to fix it. Either way, our experience with this has been horrible. The car has been there 7 days right now, it is Friday and they say they may have it fixed by Tuesday of next week because the fuel pump has not come in. I have NO IDEA why they did not ship it overnight! That is 11 days it will be in their shop, if it is even fixed then. Very unacceptable! Ford Motor Co will not stand behind their brand either. Customer service is a joke!
HORRIBLE - BG123
I would not recommend this dealership to anyone. I have never experienced paper work taking so long in my life. I have purchased many trucks in the past. I have even been around airplane purchases that took less than half the time they did. They scratched the windshield while removing a dealer sticker and never mentioned it. They did not tell me it only had one key until I asked for "two sets of keys and ill be ready ti go" then it came out. I spent over $42,000 and they put $5.00 in gas to get me to the nearest service station. On top of all of this they did not even give me any of the paperwork to get the truck registered. They promised me that I would get the second key and i have waited patiently. It has been 4 months and not a peep from them. They got what they wanted and dont mind screwing the customer!
Dishonorable - Kimmyk2491
Great salesmen, piss poor service dept, dishonorable managers.
Lied to numerous times, strung along for over a week, and when we finally decided we liked the vehicle so much we were just gunna accept fixing MINOR repairs our self, manager got tired of us getting upset over his service departments negligence and put the price back to internet price (unaffordable range for us).
Surreal - Zohn Tennyson
Invited to come view a vehicle we had been searching for, and after having seen and liked the vehicle and waiting in the salesmans office for the final price, watched another salesman right outside the window back into "our" vehicle. Hard. Very hard. Enough to rock it back and forth several times. And he didn't even stop; literally left the premises. After all said and done, general manager says it needs to be fixed and won't come off the price. The price they were dropping because we had driven over at their invitation to pay the dropped price and buy the vehicle. He acted like we were somehow at fault. Never seen anything like it. The salesman, Ronnie Henderson, was great. The gm, Mr. Classy, was definitely not. Surreal
bag of problems - JohnTaurus
Took my Tauruses and my dads F-250 for service on several occasions. Each time, there were issues with ordering the wrong parts (an astounding FOUR TIMES), taking MUCH longer than was promised, or poor workmanship resulting in damage to the vehicle. To top it all off, they sold my information to a terrible extended warranty company that continues to harass me. The compamy claims to represent the manufacturer (Ford, in this case), but theyre so stupid that at one point the guy called my 2012 Taurus a Nissan. I have given Courtesy Ford enough chances now. My family has been doing buissness with them since my dad bought a new Ford Torino GT back in 1971, but no longer. Selling my information was the last straw.
Great Service - Terrie Bonds
These guys are really nice to work with. They go above and beyond to address the customer's needs. Shawn Gardner has helped me buy 2 vehicles and hasn't let me down yet. If you are looking for easy transactions, this is the place to go!
Get Everything in writing, don't expect much! - Hkw
We had a decent buying experience; then came to when we'd signed papers and we became the afterthought.
We requested an oil change, tank of gas (was on a quarter of a tank) and a detail (the car was pretty 'lived in') of our used vehicle. I took it in the next day, to receive that. They spent 2 hours "detailing" the car, it was too late to change the oil so I got an IOU, but I did get a tank of gas ($30).
The next day in the daylight I inspected the car, and noticed that whoever had done the detailing had left a LOT to be desired. Gum in the carpet, trash in the seat tracks, melted candy on the seatbelts, chocolate finger prints and mud smears on the interior lighting. I called my salesperson, and requested they redo the detailing because it was horrible. She agreed, but did point out that "nobody had ever complained about their detail guy before". I got the feeling I was being a huge annoyance for them.
The second time around-they changed the oil-super fast at their quick lube. They also redid the detailing, which got the things they'd missed before but I was brought outside so the detail guy could "show me he got it all". Shouldn't that have been done the first time?
Which leads us to our SECOND problem with this dealership. We broke our down payment into two payments. We agreed on two dates, both of which the financing manager and the salesperson heard and ALSO agreed on. They requested we write a check, and they hold it to those dates. We said okay, but we'd bring in cash on those dates. They said, oh don't worry, we understand, we will not cash those checks until that day if you haven't brought in cash. Good deal, right? The first date came, we brought in a large amount of cash, no problem. Got handed our check back, easy peasy. The next deadline looms closer, and I had the cash the day before the deadline, so I texted the salesperson to let her know I'd be coming in a day early with cash. She said okay, no problem. I show up at the dealership and get told sorry, but we've already deposited your check. A day early, a full 24 hours before the date that was agreed upon by the finance manager, ourselves, and the salesperson.
I texted the salesperson and expressed my disappointment, and reiterated that I believed this was HORRIBLE customer service-what kind of dealership completely goes back on their word? I told her the facts-because I had cash, I was going to have to drive 2 hours round trip to the nearest after hours cash deposit ATM so our account wasn't overdrafted. I also asked her how she and the dealership planned to make this horrible oversight right, before I jumped the gun and made any reviews on line. I as a business owner would have jumped at that opportunity, but the next morning, I got a message from a completely uninvolved individual from the company, with a picture of a note handwritten that I nor my husband wrote, along with the words "This is the note that was attached to the check and those instructions were followed. I'd suggest you quit with the verbal trash talking". So let it be known that this unrelated individual called me a trash talker for being upset with the level of customer service that was being provided to me at that point. Good to know that's how this dealership is represented.
A further text from my salesperson stated that they went above and beyond by giving me gas, an oil change, and a detail, and that's not standard or policy for their used vehicles.
So, just an FYI before you purchase from these people-get EVERYTHING in writing. EVERYTHING. Their word means NOTHING. Also-if you're buying used and expect a clean vehicle with an oil change and a tank of gas, that's not standard or policy, so you're expecting them to go above and beyond.
They think there allowed to collect ins deductible twice do - Screwed
Don't go there they do dirty business unprofessional charge twice for deductible but they got caught will be making complaint with bbb and consumer services crooked dealership
Very pleased! - ivyfam2010
We came in wanting a truck and left there with a truck and a new car for a very low low price. We are so pleased with this group we would recommend to everyone wanting a new vehicle. Not only did we get exactly what we wanted but we got excellent pricing for our budget! Couldn't have asked for better!
Great experience - Thedyde
I purchased a new F-150 from Les Alexander and he made it the best experience ever. The sales people are all on salary so there was no pressure, only great service.
An Excellent Dealership! - Renee Rates
In May of 2016 I had to make an emergency stop at their service center because the bumper cover on my Ford Fusion detached on the interstate. At the time, my mother and I were driving across country to Nevada, and it's a blessing that this dealership was conveniently located right off the interstate. As I drove into the service station, I was greeted very warmly by the service repair technician, as well as the sales agent, Mr. Ray Adams, who took very good care of the proceedings on my vehicle repairs. Mr. Adams went above and beyond his professional duties as a sales agent, as he offered us water, and made us feel right at home. Not to mention, the maintenance work was of no charges to me.
Thank you for being such a caring, professional, and wonderful team!
Service department - JEI
So good so for. Little slow getting on my truck. But now right to business hopeing to get it back soon . Hopeing it will be fixed first time