Service - Kntpope
Wendy is always friendly,courteous, and very knowledgeable of what is going on in the service area. I always recommend her when referring someone to the service department.
Top Reviewed Service Specialists At This Dealership
Assistant Service Manager
Friendly dealership - rochelle.battaglia
Everyone at star is always so friendly. Oil changes are surprisingly cheaper there than anywhere else for my Tahoe. I will continue to use star for future services and possibly a purchase on down the road.
Prompt and friendly - Jimsells rail road ties
The service area is clean and the people are all super friendly. They have donuts fresh !! Coffee and WiFi and places to work and charge your phone too.
My dealer for life! - Cupcake
They consistently go above and beyond for their customers. Everyone there is professional, courteous, and just downright kind. They truly won’t stop until their customers are satisfied.
Oil change - Larryd
Service and staff were great. I didn’t have a long wait time even though it was midday and the service team and the customer service were all great.
Very efficient. And extremely courteous. - T don
Excellent service and was promptly handled.. since I am in sales I really. Appreciate this outstanding service. Thanks,!! I have recommended this dealership to my friends .there is a dealership on the city where I live but I prefer to drive to mossy of picayune.
Maintenance - jb52
Maintenance was performed according to my expectations. Staff was prompt and professional. Have purchased all but two of our vehicles from this dealership and would not go anywhere else again.
Warranty Work among other things - Charles Motes
Very good service from all staff members. Small hiccup with warranty work but it was resolved expeditiously. I would recommend them any day. I I
The personnel was friendly and forthcoming with knowledge. - MCB
Again, Herrin Gear Chevrolet has satisfied me with prompt service, a friendly atmosphere, and I wish to say thank you; please keep up the great work.
Excellent service center performance - amazed
The service rep I've always worked with is Lionel Campbell. He always seems to be having his best day; he's just always friendly, understanding, and cooperative. I've brought my c5 z06 Corvette in for a couple mundane service appointments (Technical Service Bulletin warranty work) and a ripped axle boot (under my 7-yr warranty), and I've had two other unique experiences with the Service Department.
Clutch pedal inconsistencies made clutch engagement unpredictable; sometimes it just wouldn't engage at all. They kept the car for 4 days, testing it cold and I'm told, later, when completely warmed up (because the symptoms never showed cold). Lionel said they drove it for at least 20 times back and forth in their lot shifting gears through 1-2 and Reverse and in desperation, around the town and could never get the problem to re-occur. He claimed they probably had 2 hours of labor time committed to my car and couldn't justify any more time to an unpredictable intermittent problem. They returned the car to me without charge. It didn't cost me anything. (Futral did the work when the clutch finally died 8500 miles later, since I wanted to replace the diff with 4.10s [no labor nor parts guarantee under GM policy since 4.10s weren't available as an original sales option].)
I had one other experience with Service. I bought a used 2014 c7 z51 Corvette in 2016. It had 14,800 miles on the odometer. I took it immediately to Ryan to see if I could get all four of the chrome wheels replaced because they had very slight pitting. One of the four wheels had been curbed badly. (I worked in a Chevrolet dealership in California for 12 years in the late 80's; I knew my claim on two of the wheels might be considered frivolous- the pitting on those two wheels was extremely slight. The curbed wheel had the severest pitting, but it had been curbed hard, too. I didn't expect much. However, pitting is a true indication of an underlying problem during the chroming preparation phase; pitting would only get worse. As a [former] dealership employee, I could easily accept that Ryan Chev would not approve at least two of the four that I claimed; a car-show judge might not have spotted the blemishes I pointed out. I circled each blemished spot with a grease pencil and drove to Ryan.) Lionel directed me to Larry Hamil in the body shop; wheel warranties had to be submitted through the different department. They replaced all four wheels (in a "no questions asked" manner); they did say, however, that with that claim I could never claim wheel damage again. I was stunned at the warranty service. Almost 15,000 miles on the car; it was sold first 2 years and 10-1/2 months prior with less than 2 months left on the 100% bumper-to-bumper warranty and Ryan Chevrolet pushed my warranty claim through. Most aftermarket chrome wheels are guaranteed for only 2 years. I've never heard of a 3-year guarantee for chromed parts.
I've had only outstanding results with Ryan Chevrolet's Service dept.
SKEPTICAL - skeptical
First time customer. The sales representative was great; very informative and helpful. The service department should under promise and over deliver. They were probably doing their best but should not mislead the customer into thinking that a job would take 45 minutes when in reality it took over two hours. The customer's time is also of value.
Mechanics who steal - Sleepy
I recently visited Bay Chevrolet for service and had a pair or Ray Bans and some change (coins) stole from my vehicle. I informed them immediately (before I drove off) and they told me they would review their security cameras (which they stated where everywhere) and let me know ASAP. Three days later when I had not heard from them I called and they told me they didn't have cameras where my vehicle was serviced and that I must have missed the sign telling me to remove all personal items from my vehicle (including a CB???). Poor customer service. Won't go back again. Find someone trustworthy to work on your vehicle, not Bay in my opinion.
Worst Experience at a Dealership - Charjunita Mitchell
They are lacking in customer service to say the least. My car was smoking and the check engine light was on. The lady who finally addressed me said they were booked and have had some vehicles for more than 2 weeks! Whenever you call you only get an answering machine. I tried for a week to make an appointment for an oil change but no one answered or called me back. When I was able to go to the dealership I was told no appointments first come first serve. It's like a jungle, better yet a zoo up there!! Worst Customer Service Ever!!! The one good thing is the Manager in the detail department overheard my conversation and took my car in back to cool it down enough for me to safely drive to another dealership! Thanks TJ! Not going back to Turan Foley......
Lied and took advantage of my 16yr old daughter - Ant
My daughter was having car issues. Barely would turn over and her battery light was on. Basic issues. Either battery or alternator right? Not so fast. They ran a diagnostic, $60. And finally opened the hood and determined the "battery had exploded and acid was everywhere". She paid the charges of $240 and drove home which was 2 hours away. When she got home I opened the hood and determined that they had installed a new battery and there was only road grime from the last 6 months under the hood. No acid anywhere. I could understand charging for a new battery, around $120 max. but not sure why they charged $180 for a battery and $60 for a diagnostic when that will only tell you voltage is low. Curious what the outcome would have been if I was able to get to the dealership.
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