Very personable - K
We dealt with Allen, Herb and Jonathan directly.... they did not disappoint. They all went out of their way individually to commit to quality and excellent customer service and care.
Top Reviewed Specialists At This Dealership
Sales and Leasing
No Pressure - Jeff59
Wanted a new truck. Worked with Steve and Stevie to help me get a nice truck. A lot of difference from the 2012 I traded in.
Bought a Jeep there and they repaired my old Jeep for employ - Cheez
Went there car shopping on the 4th of July not only bought a Jeep but they agreed to fix my Liberty for employee discount pricing plus fed us burgers great people
Great Experience!!! - Durham123
Kelly Linne and the folks at Cross Motors in Louisville, KY are just awesome! I purchased a car from them and NEVER stepped foot in the dealership! They answered all my questions, gave recommendations on various things, gave me a good fair price, and helped me coordinate shipment of my vehicle right to my house in North Carolina! They walked me through all the necessary paperwork! They were just down right fabulous!!! I highly recommend them...
Awesome experience! - Michellew5023
This was the best car buying experience I have ever had. The salesman (Kam) kept in touch with us everything that was going on. I will definitely buy from them again!
Dealing with Dave - keanrandy
Working with Dave was great he knew what I wanted and what I needed. No problems getting into the vehicle that I needed without any complications
4 decades of excellence - Janice
I have been buying vehicles at Conway Heaton and getting them serviced there for the better part of four decades. Carl Childers is my go-to person in the service department, always giving me good advice and working with me to maintain my car. I really appreciate his work and that of the other helpful people at the dealership.
Slimy sales tactics - Msoldier20
Robert Smiley and Management at this dealership are Slimy. They Sold my mother a car 5k over market value. The sales Person told my mom she would have the best warranty available, yet he sold her a 12k warrant. Sure there are better warranties in the market. This dealership took advantage of my Mother who is a disable Vet. They Promised the world but actually gave her the Bare Minimum. With the Price she paid for the Car, she should be covered for anything wrong with that car.
We've tried to reach the dealership and ask for help on the repairs, but the dealership wouldn’t help because she recently went over the standard warrant. The car only has 20k Miles on it and is less than 2 years hold. Smh
If you don’t know about the car your interested do your research before going to this dealership. They will take advantage just to get a good bonus check.
Don’t expect any help once you drive off the Lot. Service and Management sucks.
How did that repair become necessary? - nobody special
I gave this dealership two stars because they have a very nice waiting room with coffee and WI-FI. Also, they have friendly staff.
I have a Jeep Wrangler that received a recall for an airbag issue. I understand many things about my Jeep because I have driven to and from the desert in California. That is over 2000 miles each way. I am very familiar with my Jeep because I am mechanically inclined and enjoy driving. I made an appointment with John Jones Jeep in Corydon, Indiana to resolve a recall issue with my airbag clockspring and some related hardware. During the day I received a call telling me they had done a free safety check and determined my Jeep needed an air filter, spark plug wires, and new spark plugs. They offered to do those items for $305.00. I thanked them for pointing that out, but I would take care of that myself. I had them lock my key in the car because I could not pick it up during normal business hours. When I arrived to pick up my Jeep, everything appeared in order, so I signaled my wife and we headed home. Jeep drivers, at least us off road lovers, pay very close attention to our vehicles. During the drive home I noticed the Jeep logo on my steering wheel was not on a level horizontal plane. It wasn't vertical or anything so drastic as that, but it was cockeyed enough to disturb me. If I kept the wheel so the logo was horizontal the Jeep tracked to the left side of the road. I decided to have them look at that the next day. When I arrived home I picked up the repair paperwork. For the first time I noticed they had attached an alignment evaluation that showed my wheels toe setting was well out of alignment. That was a surprise, so I checked for unusual tire wear that would be caused by toe in alignment issues. The tires were just fine and in fact the "Free Safety Check" said my tires were just fine. The following day I drove my Jeep a short distance and my ESP/BAS light clicked on and the car traction light illuminated. That made perfect sense to me because driving a Jeep Wrangler that is out of alignment has the steering wheel Jeep logo alignment off center. When I called the dealer they attempted to give me an appointment for the next day or two. I told them I had a warning light and since their recall repair caused the problem I wanted to take it in today. The nice lady made an appointment for me. I took the car in and told them my issue was the steering wheel being cockeyed and the warning light. After a reasonable repair time the service writer came and told me the steering wheel being cockeyed was a pre-existing condition and they were still checking out the lights. I told him absolutely not. Their recall repair that required the removal of the steering wheel and who knows what else, was what caused it. The writer was relying on information relayed from the repair tech. Rather than continuing an argument with the poor service writer I just shut up, attempted to keep my anger in check and left. I went immediately to Big O tires where I normally go for any tire or suspension issue for my cars. While waiting I called John Jones to ask how much they charged for alignment. It was $99 and if the camber needed adjustment it would be an additional $150.
I spoke with the Big O alignment specialist and he confirmed my tire's were not wearing uneven which was an indication that the alignment had not been that far off for very many miles. Big O charges $59 for alignment to include camber if needed.
Although I will not accuse anyone at John Jones Jeep of deliberately putting my wheels out of alignment, I will mention some reasons I am very suspicious.
1. The lack of tire wear being uneven indicates it happened within not very many miles.
2. The steering wheel being off center when I picked the car up. (Jeep Wrangler steering wheels can only be put on one way because of the design, so it wasn't because it was put on wrong)
3. The ESP/BAS and Anti skid warning lights are triggered by alignment issues, steering off center, Airbag clockspring problems and possibly a few other reasons.
4. My airbag clockspring was part of the recall.
5. When I was called, the plugs, wires, and aircleaner filter where the only items mentioned. It is strange to me that no mention of the alignment was made.
Did they mess up my alignment during the steering wheel removal and other repairs? Was my alignment knocked out because I declined the suggested repairs? You make your own conclusions because I have certainly come to mine. I will never have anything done at John Jones ever again. They currently have a great deal on oil change and tire rotation. I wonder how many problems will be detected during that service? My advice is steer clear of John Jones GM/Chrysler. There is way too much smoke to not have fire.
James F. Barnard Corydon, Indiana
Worst Service! - AMA83
We bought a brand new Ram 2500 Diesel truck 1.5 years ago from this dealership when it was owned by Bales. Since then, the truck has been in at least six times for the same transmission issue that has not yet been resolved. Dodge/Chrysler/Ram Corporate is now involved. Do NOT buy from this dealership - or better yet, do NOT buy Ram products. Wish someone would have warned us!
Used car salesman gets bad name yet AGAIN!!!! - Jheleringer
This is for the Craig & Landreth Crestwood, KY Jeep, Chrysler... My wife & I went out there 3 times & wait until y'all here this!!!.. I'm a family man, father of 3 w/ a great hard working wife!!.... Chad, the "salesman" acted like he was our Best Friend... He offers me a soda each time to me, said ALL the right things & seemed like a Very Nice Guy!!... We went on 2 test drives & spent a lot of time w/ him... We had some credit issues & when we zeroed in on a car late Saturday he said he'd run it for financing & get right back w/ us first thing Monday!!.. We felt great but then Monday came & went..... Nothing..... Crickets..... Then we called their finance manager; Connie, who was quite nasty like she hated her job & didn't want to be there!!... Finally we found out we were approved to put $3000 down..., then we received many many letters of creditors reviling that they had "shotgunned" out my wife's credit app to many, many lenders... Stacking up a ton of inquiry's on her already marginal credit profile... Tanking her score down over 30 points!!!!!..., But this is what REALLY pissed us off; We received a "counter offer" from Commonwealth Credit Union... In a nutshell the car we applied for was approved & we were told it was approved only if we could put $3000 down so we pulled back....
Came to find out, only because we called the credit union.,, this dealership was trying to stick it to us... Gouging us for the $3000 above market/fair price!!!! These crooked people were trying to sell us a car for 115% of fair market value!!!!! ... We all know there's a Great reason why used car salesman have such a deplorable reputation????!!!! Thanks for nothing Chad & Connie!!... Hope y'all sleep tight tonight knowing you tried to screw this family over!!!
Shelbyville Chrysler Products