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I bought my new Rogue here in 2017. I got the extended... - bentring
I bought my new Rogue here in 2017. I got the extended warranty. When it came time to use the warranty the wonderful person at the service desk told me that the broken part wasn’t covered. After much heated discussion I was finally able to prove to them that the parts and labor were in fact free of charge.
When it came time to pick up my car I noticed that my car was now overheating. So not wanting to argue with the service department again I took it to another Nissan dealer that honored my warranty with no problem and they said that someone had purposely using a tool unplugged my cooling fan.
Wonder who could have done such a thing?
I have used the swope dodge and toyota service... - Carrollbrothers
I have used the swope dodge and toyota service departments and was welled pleases but took one to the nissan dealership and left it 3 weeks and it has more issues now than when i took it their service department is a total joke my 4 year old grandson would have done a better job they couldnt even tell me what it needed to fix oh but they didnt forget to charge 47500 for doing nothing
Terrible Customer Service - steph.combs240
Around June 11th my husband brought our 2016 Altima to Neil Huffman as the transmission went out and this is where we had purchased the vehicle. They informed us that instead of replacing the entire transmission they would rebuild it, okay.
On June 19th, we got the call that our vehicle was ready to be picked up. When my husband arrived he did not make it out of the parking lot before it stopped working again. They told him they would keep it and work on it some more but that they did not have a car for him to drive as they had already given the rental back and he would have to wait until Monday, June 22nd for another one. While waiting a car salesman even tried to convince my husband to buy a new car so that he would not have to wait on the woman working to drive him down the street to meet my father. She did not have to do that and it was appreciated but we were still disappointed as we live in Lexington, he works in Paris and he would have to drive again to Frankfort to pick up a rental, but we chalked it up.
On July 2nd Huffman attempted to call my husband around 4:30 pm he missed the call but called them back within 15 minutes and no one answered. He then called twice on July 3rd but again no answer or returned phone call. On Monday July 6th he received a phone call that the car was ready but that we owed them for 5 days driving the rental car. He refused as he had attempted to reach them 3 times since their phone call on Thursday afternoon. The lady was completely rude and said well I guess we will have to eat the costs for the 5 extra days for the rental car. Keep in mind this lady has had an attitude the entire time, and spoke down to my husband like he was bothering her when calling to ask questions about the progress of our vehicle.
Tuesday July 7th he made the trip back to Frankfort to get the car and immediately noticed a the car making a noise that it had not made before, he called Huffman but they told him they wouldn't be able to look at it for at least a week or two. The next day he called back and spoke to a manager he said to bring it back to Huffman and they would look at it and for all the trouble he would do an oil change as well for free, so on July 9th the vehicle was returned to Huffman.
Finally yesterday, July 13th he was told to come get the car that it was not making any noises. When he got there the lady he had been dealing with, the mechanic and two other mechanics were standing there and told him there was no sound, he offered to drive them down the street to hear it but they refused and told him there was nothing they could do. At this point we are so disgusted with Neil Huffman we will never go back there again not even for a mere oil change, which by the way they also did not complete as they said they would. He has made the trip from Paris to Frankfort to Lexington multiple times now and the car is still not fixed. I myself drove the car today to work and I heard the sound Huffman said didn't exist before I even pulled completely out of the driveway.
We bought this car brand new from Huffman and honestly when the salesman proposed a new car to my husband we considered it for a few days, but now I can say I am glad we did not purchase another car from this dealership as their customer service is unacceptable and they have shown they do not care for their customers or the quality of their work. Neil Huffman is giving a bad name for Nissan and I am embarrassed to have any ties with them.
This was my second service visit since I purchased my... - vhartman
This was my second service visit since I purchased my car. My service adviser, Jackie Marriott was awesome, she explained needed services clearly and everything that was done was completed in a very timely manner.
I was there yesterday. My car problems started 2 weeks... - stevenpark2211
I was there yesterday. My car problems started 2 weeks ago and I had a lot of troubles. Finaly, I discouvered this great service and they helped me. You are great. Thanks a lot. Now, I can drive my car with pleasure, because I know that if there is a problem - you are here to help. I will highly recommend you to everyone I know!!!
Misunderstanding - robinhaggard
Had misunderstanding with dealership regarding the price quoted and price charged; dealership resolved after investigating the problem. It took them some time to investigate but problem was solved to our satisfaction.