Great - Reynolds 2828
Nikki Bartley went above and beyond her duties to make sure we were satisfied. We couldn’t be more pleased with our purchase and our experience with Tim Short
Horrible experience - mwolfe
Found a truck online that we loved, contacted the dealership and worked out the deal over the phone. The dealership offered to deliver the truck within 2 hours of us since they would have a driver in the area. We gladly accepted to have the truck delivered. Upon arriving to look at the truck, we noticed the windshield was cracked, up to this point we had not been told of any damage. The delivery driver stated that he did not notice the crack when he had test drove it himself a few days before, and thought it may of happened during the transport. We were told to contact the dealership about the issue. We got back in contact with the salesman we had been dealing with and was told that they did not see any cracks upon their final inspection and would check on what could be done. Since the damage occurred while the vehicle was still theirs, we assumed they would do the right thing and fix the issue. In the mean time, we call to add the truck to our insurance policy, come to find out the truck has had a previous insurance claim of $16,000+ worth of damage in 2015. Once again, we were told the truck had never had any accidents or issues. After contacting the salesman again, we were told that the Car-fax on the vehicle was clean. We all know the Car-fax are always correct, right?! Days later we were told that the dealership is not going to do anything to fix the windshield, we were told "...unable to do anything about the windshield and it can be turned into the insurance company and that they will have it fixed without it affecting your insurance rates." Needless to say, we are very displeased with the experience. I would not recommend this dealership to anyone!
Bait & switch? - jrtmom3274
I found a can I was extremely interested in and spoke with Megan several times about coming down today. I confirmed my arrival between 11-12 last night at 4:55pm.
After taking the day off work & driving over 3.5 hours to get there, I found my name on a white board welcoming me to the dealership. Minutes later, I was informed the van I was there to see was sold. I was, of course, immediately offered help with any other vehicles they had in stock. (There was nothing else in the Ford model & package I was looking for.) That's called a bait & switch, which is illegal.
After I pushed to speak with a higher up to let them know of the problem, I found out it wasn't sold. It was sent to auction well before my last conversation with the sales person-- but informed there was no way she could have known. They barely offered an apology and only when I insisted did they give me seven gallons of gas (I used 15 to get there & back).
With the technology & ease of communication we have today, there is no excuse for the fact that I was not contacted-- other than they saw me as an easy target, someone they could sell something else to.
I am the ideal customer. I came in with pre-approved financing from USAA & a sizable cash down payment. I was ready to buy. You blew it, Bruce Walters Ford. Those browsing beware. These folks do not value your time, your money or you as a customer.