Fair and Honest - Carreview
I was pleased with the honestly and fairness provided by the sales service team at Cumberland Ford. I would recommend Cumberland Ford for any vehicle purchase.
Excellent experience - Charlie
I drove from Thomasville GA to Columbia, KY to buy a new truck and received excellent customer service from Don before, during and after the sale. It was well worth the trip and I highly recommend Don Franklin Ford.
unprofessional Sales Manager - ttrtot
the rating i am giving is solely based on the sales manager David Gambrel. Twig our sales representative was very courteous and well mannered, if not for him we would have left the dealership immediately. however the Sales Manager David Gambrel was unprofessional, rude and disrespectful to his sales team while we were there. He yelled and cussed at the sales representative. with several customers in the dealership at the time i found it unprofessional and unbecoming of the manager. I was upset and extremely disappointed with his behavior. not only did he yell and cuss at twig so everyone could hear him we had to witness a salesman being fired while we were there. There are better ways to handle these occasion and to keep them from public view. I would not consider Alton Blakley Ford in my future vehicle buying if this is a representation of their management.
Service Review - Sully
Excellent service department. Service time accurate and job finished in reasonable time. Professional people all around. Care about customers. Price is fair and quality parts used.
07 Ram ; Randy Miller - billturner98
I spoke with Randy Miller about a used 07 Dodge Ram and he made an appointment with me to look at the truck. Randy Miller was nice and helpful the whole experience. I filled the paperwork out and Randy and Theresa Fulton in finance handled the rest. Great deal and great courtesy from the whole staff at Madison County Ford. Thank you, Randy And Theresa for the great service. See Randy for a good deal.
Horrible experience - mwolfe
Found a truck online that we loved, contacted the dealership and worked out the deal over the phone. The dealership offered to deliver the truck within 2 hours of us since they would have a driver in the area. We gladly accepted to have the truck delivered. Upon arriving to look at the truck, we noticed the windshield was cracked, up to this point we had not been told of any damage. The delivery driver stated that he did not notice the crack when he had test drove it himself a few days before, and thought it may of happened during the transport. We were told to contact the dealership about the issue. We got back in contact with the salesman we had been dealing with and was told that they did not see any cracks upon their final inspection and would check on what could be done. Since the damage occurred while the vehicle was still theirs, we assumed they would do the right thing and fix the issue. In the mean time, we call to add the truck to our insurance policy, come to find out the truck has had a previous insurance claim of $16,000+ worth of damage in 2015. Once again, we were told the truck had never had any accidents or issues. After contacting the salesman again, we were told that the Car-fax on the vehicle was clean. We all know the Car-fax are always correct, right?! Days later we were told that the dealership is not going to do anything to fix the windshield, we were told "...unable to do anything about the windshield and it can be turned into the insurance company and that they will have it fixed without it affecting your insurance rates." Needless to say, we are very displeased with the experience. I would not recommend this dealership to anyone!
Great experience - ll.jones2016
our sale person answered every question we threw at him..down to the smallest detail, made us feel very welcome and at ease...got the car we wanted and had fun.