Fast and efficient service - JANDI.SMAILES
Germain Cadillac service started by providing a friendly person to greet you and take your car right on the spot. All I needed to do was give them the keys and off to the mall I went. When they were finished with my car they called and said I could come get it at my convenience. When I picked up my vehicle all I did was sign a paper and they handed me my keys. It was definitely friendly, fast and efficient!
Top Reviewed Service Specialists At This Dealership
Cashier / Appointment Coordinator
Excellent customer service - Dawn Childers
I had service work to my vehicle a few months ago and this week I had it in the body shop. Both times I had the best customer service. I got my vehicle back today and it looks new! It is hard to find a good dealership but I have finally found one. Springfield Buick GMC Cadillac is number one in my book. Keep up the good work!
tire repair - RaymondB88
I went to Coughlin's Service Center after the "pro's" at Walmart turned me away. The reason I went there was to have one of my tires repaired. The manager, Doug, who I could tell was very busy, was very courteous and he told me that his crew was closing shop for the evening, but that I could return first thing the next morning and he would see to it that I would get my tire fixed.
So, I arrived the next morning and, just as he said, he worked my car in to the rotation and I had it fixed within a half hour. That was almost a week ago and, so far, my tire has not leaked out any air; so I am very satisfied. It may have cost more than what I would have paid at the Walmart auto center, but all I can say is THANK GOD I didn't let those bozos work on my car over there! My advice is to never take your car to Walmart because you have a MUCH BETTER ALTERNATIVE right across the street at Coughlin's!! Thanks again, Doug!
Always had good service here - Bobmin3123
Service advisor Eddie Cobb has always been very pleasant and friendly My experience here with both sales and service has always been positive and they have been very helpful
Service department - Miwhite
Fantastic response time to my request for service. I take all of my business to Steve Austin's. I bought my 2016 Impala there and would recommend them to anyone looking for
Knowledgeable and very competent people.
The friendliest service department - ever! - avoidthisdealership!
I just took my Cascada in for its first oil change/tire rotation. The service representatives were friendly, funny, and very professional. Plus - there was no charge. They told me that the first 2 oil change visits are free - and I did not purchase my car from this dealership. If their sales people are as great as their service people, I will definitely purchase my next car from Coughlin!
no plans to go back - classic
As the owner of a local Driving School, I often take my vehicles in for oil changes. Sounds simple. Some time ago my personal vehicle went in for an oil change and I ask to make sure all fluids were topped off, 2 days later my low washer fluid light was on...most recent was a company car, ask to have 3000 mile reminder on sticker not the usual 5000. Also ask for front tires to be checked and topped at 40psi rears at 35. All were set at 32. Sticker was for 5000 miles. Had them add air and redo mileage sticker and it came back at 7000. Service writer said "hes been doing this for a long time, musta overlooked it". Makes me wonder what else gets overlooked.
Customer service - Dmcont64
Customer service in Service department is not that great. The gentleman, I think it's time for him to retired he's Service is bad.
Great Service! - Cargirl
Billie always makes my visit a pleasant one. Katie and Billie were professional and courteous. Always greet you with a smile and makes you feel part of the DeCoskey family. Thank you!