Service and Salesman Jeff are the BEST - Joan
I’ve been dealing with the dealership so long, I’m on my second salesman. Jeff Huff was the right size, the size of my husbands golf buddies. He’s helped me get every vehicle that I’ve wanted, every option, especially the color. Now the dealership has my friends, because they’re the best.
Diagnosed the problem with my 2015 GMC Yukon! - jdriver
I am working in the area from out-of-state and had taken my vehicle to another dealership closer to work. The diagnosis they gave did not make since according to the "symptoms" and that fix was expensive. So I called #1 Cochran and made an appointment for a second opinion. They got it in the next day and found the "root" of the problem quickly...and this actual fix was way less expensive than the one that wouldn't have fixed it. Thanks Don!!
Top Reviewed Service Specialists At This Dealership
Customer service #1 - June Proviano
We have been taking our 2015 GMC sierra 2500hd Denali to Cochran since we bought it. ( We didn't buy it from cochran). Every single time we call or take it in we have been treated great. Brian Downs, has been so accommodating. Went above and beyond to get our horn fixed. Couldn't be happier with our service from Cochran GMC Monroeville!
Awesome service - littonvirginia5277
Very polite and kind service I like that they have courtesy vehicle and very polite driver and they give a ride home and even come and pick you up when your vehicle is ready Thanks Whiteside Service Center
Saved me. - SMH
I bought a car at Premier in Granville, WV. I was in an accident and had the car repaired at a local body shop. unfortunately there was an electronic issue after and called Premier to get it repaired, I was told by Premier to return it to the body shop.
A friend Suggest I contact Astro @ Exit 132 Buick GMC, I did and they made an appointment for me within the next couple of days, they realized it could be a safety issue. they evaluated the car, called me at work and advised of the issue and order the part immediately. Within two days, my car was repaired, it is working again and It is safe for me to drive.
Thank you Astro @ Exit 132 Buick GMC, for the repairs, quick and friendly service, taking the worry away from me.
Thank you, Thank you, Thank you
Great service experience - Daryle K.
Bought my Yukon XL Denali from Steve M. in Newark (Great experience as well). It has been service at both Pataskala (horrible experience last time) and Newark (Great experience both times). I will focus this review on Newark.
Brought the vehicle in for one of the included oil changes and to have a couple minor warranty issues looked into. They were able to fix both issues and the oil change in 1/2 a day and they found another issue as well that was covered. I felt that John actually listened to my concerns instead of blowing me off like Pataskala did, which was refreshing, and I think it helped to actually get to the root cause of the issue. I would definitely be back to Newark, even though it is quite a bit more out of the way, but it seems to be worth the drive.
A side note, Pataskala used to service my Buick many times without issue, so it may have been a one time problem there as well.
My Experierence at Joyce Buick, Mansfield, Ohio - Linda Lee
I took my 2007 Saturn Ion in for a check-up due to engine light coming on and ignition switch not working properly. Mileage on this car was only around 58,000.
I had made up my mind that if the problem with the engine light was going too expensive, that I was not going to do the repair work.
While they were checking my Saturn out, I decided to look at the Buick Encore. I bought a new sewing machine about six months ago and I was having great difficulty lifting my sewing machine in to the trunk of the Saturn and also removing the sewing machine due to having to lift it up over the trunk edge and then bringing it forward and setting it on the pavement in order to wheel it in to the building where I was taking my classes.
We knew Matt Moulton, General Manager, and told him that we would like to talk to him about a Buick Encore. He was kind enough to show us all the features that he could show us in the Sales Room. He then turned us over to Patrick Horn who took us outside to see the other Encores they had in stock. Many colors to choose from and different models of the Encore. I took the Encore for a test ride and I was ready to see some figures and what I would have to come up with monthly.
After talking back and forth a little while, I decided to go forward with the deal.
Now, I have a new Buick Encore (Black Cherry) and a great new ride for my sewing machine.
I would like to Thank Matt and Patrick for their considerate handling of my new purchase
experience - 57 chevy
my visit to preston was pleasant I dealt with grant Wilson who was knowledgeable an friendlyan not pushy made me fill comfortable an took care ofme
Super duper service - Gregory Schuster
Marisa is the best receptionist ever! She is very friendly, helpful, and can send you where you need to go in a very timely manner. She is one of the hardest workers I know. She is still there working at almost 41 weeks pregnant! The Service is great. They really make you feel at home and are very knowledgeable. Shooter Paul is not one of those managers that hides in his office. He is always around and will even get you a cup of coffee or popcorn if you ask politely. He does need a haircut though if he plans on being out in the public as much as he is. Paul must just be so busy helping costumers that there is just no time for a hair cut. Or maybe he plans on growing it out to donate to a charity. I wouldn't be surprised due to his remarkable public relations and charitable heart.
Great job! - Bill
I have had positive experiences with Baer Subaru services for years. The service I requested is dependable, done timely with all items completed well and competently.
Quick excellent service! - Alice
The service was done very professionally. The employees were very courteous and knowledgeble.
My window on my car broke over the weekend in the down position and this Ganley Dealership was the only dealership who was able to service my car in under a week and a half and it’s not because they weren’t busy. I am so appreciative of their ability to take me the same day. Leaving a car window open was a real safety issue for me. I drove from Lakewood to Strongsville.
Oil change - bj73
Checked tires etc when did oil change which gives me confidence when on the road. Completed the work in a short amount of time and washed the car. Did forget to reset the “% oil left til need change” though, which I reset
Service and Sales are excellent! - Eduardo
Never had a bad experience with Sales team or Service department.
I had a great experience with warranty work on a vehicle purchased used at a different dealership. They treated it as if I purchased it there. Only regret may be that I didn't purchase it from Marhofer.
Excellent service - Derekjames91
Wether it’s to get my tires rotated or my car inspected Smail is always a great place to go! Frank and everyone is so nice and willing to go that extra step to help you with your vehicle.
Awesome job! - Happy Guy
I’m from out of town on a business meeting and blew a major gasket, originally was told fixed by Monday. But these guys came through for me and got my car done within the day! I can’t thank them enough for their service!
Auto Butler a waste of money! - Karen
Took my Acadia for it's semi annual Auto Butler appointment. Front of truck not even washed! Bugs stuck on front! Last time there were black streaks running down where they missed. Total waste of money and time.
best car dealership around - Fazgirl33
Very helping and will work with you. Helps you out any chance they can. Goes above and beyond for customers. Makes sure you are satisified. Friendly and helpful.
WORST DEALER EVER - Amber Elwarner
Just purchased a cadillac escalade 2013 havent had it with in a day the front shocks went and the blind sensors do not work when we purchased we were told nothing was wrong with it...exact words upon the next day after purchase i felt movement under my feet along with a noise after bringing it to their attention thwy told us to take it to the cadillac dealer so they can fix it but they wouldnt tpuch it because we only had it not a month when we took it back to baglier they first wanted to charge us 1200 for something we didnt do now want to charge us 300 saying it was fine when it left as if in the one day of us having it we must have done it although my first tims driving it i felt it...the service people are just rude and they all take so long to call back we did not spend 42000 to have to spend more to have it fixed when it should have been done so before selling. to top it off after paying for something we thought would be covered by 2 warranties my husband left went 2 lights and the blind sensors broke again
Need a dealership that cares this isn't the one - outlaw54
Had my GMC Terrain in the shop 3 times for same problem and even showed them a video of the suv shaking when first starting and all they say is we can't duplicate problem and made my wife feel like she didn't know what was going on and told her no code then no problem even with video. And 2nd time I had it up there it sit in middle of service dept for almost an hour which I took pictures of and then tell me we can't duplicate problem. This dealer is a joke and if you need a dealership don't go here. They don't care once you buy your car.
Don't do it (especially for Service) - Todd Currington
My visit was due to the engine light coming on sporadically, car runs as good as ever but I figure I better get it checked. I was told it was a timing chain issue and that it needed replaced (AGAIN) - another timing chain problem Really? I just had this replaced approx 15 months ago by JAY Buick GMC for nearly $2,000. I explain that the only way a 2010 GMC Acadia will need a 3rd timing chain is if the 2nd one was either improperly installed or there were faulty parts. To my dismay, I was basically told ‘we’re sorry, this is very unfortunate, and your unlucky because this repair is out of warranty’. Speaking with the Service Manager and requesting he speak with someone of higher authority led to the same response. I then decided to write a letter to the General Manager and Operations Manager at JAY to see how they respond (in hopes that someone at this dealership has the integrity to do the right thing). JAY’s General Manager, who apparently is also the Sales Manager, called me back to let me know I truly am unlucky because this repair is out of warranty. He did however suggest that I buy a new car (surprise surprise). SO, now everyone from bottom to top at JAY has shown no intention of considering customer satisfaction any more then what they can get away with. Just some additional info - the JAY Service Manager felt the need to hypothesize on this (2nd) timing chain failure and how it would go bad so quickly. He suggested that since he saw no oil change service history with JAY, perhaps not enough oil changes were performed… When I told him I could provide proof of adequate oil changes, he said it would not change anything. For the reasons stated above, I could neither recommend JAY Buick GMC nor return there for any reason, and the only communication I will offer regarding JAY is that the service is as poor as it gets and may perhaps be corrupt. I couldn't be more dissatisfied with my experience with JAY GMC and I highly recommend Consumers go to one of the many other BUICK GMC Dealers located in NE OHIO. Todd Currington
Service Department is Horrible - Kate
The service department changed my oil and a couple days later a low oil pressure stop engine warning came on. It went off in less than 2 seconds and didn't come on again for about 1-2 months later. I stopped my car immediately and had it taken to the dealership. They told me all of my oil had leaked out, there was a hole in my coolant container and a hole in some type of water pump. They "said" they replaced the parts and put all new oil in my car since I had practically none in it. In their words, I wouldn't have been able to drive mile down the road I was that low on oil. About two months later, I get the warning again. I took it to them, and they said my oil was low and that there was a hole in my coolant container. There's no way that's a coincidence. The people in the service department also lied on the invoice. I didn't read his comments until after I left the dealership, but he had written down my low oil light was on. The light never came on. They also didn't write where they put all new oil in my car the last time the warning came on, so they tried saying it was my fault I hadn't had an oil change in 4 months. Since they said I was low a quart of oil the second time, I left and had my dad add a quart of oil in my car. I didn't trust them to do anything to my car at that point once I found out how bad they tried screwing me over. Once my dad added oil, the warning light went off. About three days later, my car broke down. Now they're not going to fix their mistake because them adding all new oil wasn't "recorded" on the paper. I added how much they said I was low, and yes it was the correct oil. So, I did what they were going to do. Besides, I didn't need an oil change yet. If they went by the last time they added all new oil, I would've been under the recommended mileage for an oil change that was listed on a maintenance spreadsheet on chevy's website. I shouldn't have been low on oil at all. But since it wasn't written down on the papers, they said I was "over the mileage." Another dealership put in a claim about this incident to gm and gm referred back to premier's invoice. Since premier didn't put down that I had all new oil in my car, gm denied covering it. I'm never buying a chevy from here again because I can't put up with these clowns at Premier. All Premier does is lie and cover up their mistakes.
Disappointing SERVICE department - JF
If ZERO were an option it would be it. I booked a service appointment to have my Jeep Wrangler power steering check two weeks ahead. I arrived a few minutes early and was the FIRST customer at the 8 AM opening. I was told by the service manager it would take up to one hour for the estimate (the eventual repair would take place at a later date).
About 50 minutes later, I checked on the status. The manager called the shop floor and a few moments later I was told that the evaluation didn’t start yet; the technician was about to start with a test drive. After expressing my disappointment, I was given a series of false excuses which didn’t stand any ground and told that I could simply leave (WOW that’s Service!). I consequently took that “option” as my four years old disabled son was getting impatient in the dealership.
Conclusion....Perfect recipe to 1) loose a service customer (& a few of my Jeep friends) and 2) never shop for another vehicle at that location.
If they don't sell it they won't service it - Joe's Silverado
After dealing with bill Harris and Sunnyside Chevrolet on a brand new 2016 Chevy Silverado 3500 dually ltz Sunnyside beat them by 1700 on price . I had a couple of small issues with my truck so I scheduled it in with bill Harris for warranty service. After being their for 35 minutes Blake tells my wife that we have to get the issues resolved from the dealerer where we bought it from. So I called Blake and he told me that they will not service my truck because I didn't buy it from them. They are an independently owned dealer and don't have to service it. Lol how good is a factory warranty if dealers can pick and choose what vehicles they will work on. So I contacted GM customer service and they confirmed that was true. Bill Harris can refuse warranty work on any vehicle at their discretion. So much for taking it to any dealer to have warranty work performed. I think I will reconsider my options next time I spend 67k on a new truck
Rip off attempt - Matt
They only reason I even give them one star is because you can't write a review without one. I have chevy Cruze I bought from them. They have lifetime power train warranty if you get oil changed there every time which I have done last 5 years. Turns out this is a lie they will find some reason your no longer eligible. Took car in last week for idle hesitation , Russ, the service Rep told me I needed new valve cover. Just that assessment which took them 10 minutes was $100 which they did not even tell me there would be charge in advance. So Russ tells me the valve cover work is $900 for 2-1/2 hours plus parts. I though wow, that sounds unreasonable. So I looked on YouTube turns out its a 20 minute repair I can do myself. I ordered valve cover and new spark plugs off Amazon for $100. Installed it in 20 minutes and now runs prefect. THEY are ripping people off, old people I. Fixed incomes have no idea how they are being taken advantage of. I am considering suing this place as it is such an obvious attempt to steal from me which is exactly what this is. I hope no one else has this happen to them.
Worst experience of my life - robertk90
Brought my Saturn in for a basic service to have the clutch bleed and when I went to pick up my car they give me every excuse why they couldn't bleed my clutch system including saying brand new parts were broken. Anyways I pay for the clutch service get my keys and go out to my car and find out I have no breaks now. So I go back inside and start inquiring about why I no longer have breaks. Long story short they give me a bunch of bs answers that make no sense and denied all responsibility and refused to fix my break system they broke. So I was forced to drive a car home with no clutch and no breaks home putting my life and others in jeopardy. Currently dealing with Gm customer service but they have been of no help in resolving the matter. So I paid good money to have my car broken