Diane went above and beyond! - JeepMom
Diane made calls to get extended warranty details to make sure we were covered. She kept us updated along the way and met promised dates. We will be back!
Top Reviewed Service Specialists At This Dealership
Assistant Service Manager
Happy with my train in to get my 2018 Taho - Taho is Great
I took my traverse to get a oil change and by that evening and Great work by the sales team at Sunny side Chevrolet I was able to drive home a 2018 Taho . Once again thanks for your hard work and great financing.
Timely fashion efficient very courteous - Mycar.diane@777
I was from out of town Joe looked me up in your computer I was taken care of in a timely fashion and I have no complaints I called in to make an appointment but they still took me without a moment's notice like right away
Had oilchange and tire rotation - camaro bob
I have used this dealership for the past 7 years. Never had a bad experience, sales and service are the best. I will be back again.
Service advisor - widow13
The young lady that helped me was very personable. I have no problem with the dealer ship, but I do have a problem with your survey.
Happy customer - 2018trax
This is my first experience having my new car serviced for a routine oil change. The staff was accommodating, service was fast, and thorough. Excellent experience!!!
Customer Focused Service Department - Maibu2013
My car required an expensive repair for a transmission seal. This type of repair, in my opinion, is not normal for a car with only 51,000 miles and has been maintained in accordance with the manufacturer's maintenance schedule.. This was the second major repair not related to normal wear and tear within the last year.
The service representative and service manager were very helpful and proactively brought the issue forward to GM Goodwill. Their effort, on my behalf, was successful and the cost to me was reduced significantly. and greatly appreciated.
I do want to mention that based on the last year as my car hit the 50,000 mile mark that the vehicle itself is becoming a concern to me in regards to reliability and frequency of repair from inherent design or factory installed/assembled parts. Three other members of my immediate family own vehicles from other manufacturers and have similar or in one case more than twice the mileage than my vehicle. Yet, despite their vehicles being older and/or higher mileage, their mechanical repairs have only been associated with normal wear and tear.
Service dept/mechanics need training - Disappointed in Lorain
The "Mechanics" told me my breaks were locking up, so I paid for new breaks, I went to leave the service bay and it did the same thing I took it in for. Things out it was the drive train belt. They changed the belt but failed to look at the tensioner mechanism. I had an extended warranty in place at that time and it is my understanding that it might have been covered. So in a year the belt has been replaced twice. One of the people i spoke with said that the starter was basically powering my car. Now my concern is that the starter will go bad and I will have to replace that too. I called to talk to the general manager, and the general manager basically told me he didn't care and rushed me off the phone. I am very disappointed as this is the Chevrolet dealer closest to my home and I prefer to support my local community business. My father worked for General Motors for more than 20 years so I am very loyal to the Chevrolet brand, so I will search for another dealer. Unless there is some form of change with the service department, I'm not hopeful that will be there long